IHOP image

IHOP

Restaurant Breakfast restaurant Family restaurant American restaurant

Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare. People often mention order, good, IHOP, location, great, eggs, tables, time, service, busy,


Address

901 E Koenig Ln, Austin, TX 78751, United States

Website

restaurants.ihop.com

Contact

+1 512-452-7311

Price rating

$ $$$

Rating on Google Maps

3.80 (2.7K reviews)

Open on Google Maps

Working Hours

  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: order (12) good (9) IHOP (9) location (9) great (8) eggs (8) tables (7) time (7) service (6) busy (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Honest R. 2 years ago on Google
    Food like every other iHop which is great since they are a chain and you want that to be the case. But was very messy. The floors were filled with garbage. They clean the tables but left floors dirty. Not great representation of other iHops I have attended.
    2 people found this review helpful 👍

  • 1/5 Daniel b. 1 year ago on Google
    Very slow service. Waited 15-20 minutes to get a tea refill. Seems to me the staff would rather stand around and talk to each other than to tend to the quests. Will not be going back. On a high note the food was good once the finally got our orders right!
    2 people found this review helpful 👍

  • 1/5 John S. 1 year ago on Google
    The staff never acknowledged me the whole 15 minutes I was standing at the front desk. So we sat down at a table and nobody even said a word to us except it will still be a 30 minute wait. Nobody even said a word to us to even say there was a wait. There was 5 tables with customers. If the waitress can’t handle 5 tables she is in the wrong business. I have been coming here for 18 years and will NEVER step foot in there again.
    2 people found this review helpful 👍

  • 2/5 Jasmine G. 2 years ago on Google
    I was not impressed by this IHOP. The number one issue is that there were multiple things in front of the fire exit and that is a health hazard and extremely illegal. The establishment itself gets a lot of business being near a lot of jobs and ACC college but that doesn't really excuse the lack of cleanliness. I expect that level of dirty floors/tables from a Waffle House but not IHOP. Now, again, they were extremely busy and barely had time to clean between customers. At some point my mom accidentally spilled her coffee and our waitress was busy for a while so I cleaned up what I could but there were no paper towels readily available on any tables. Eventually she brought us a stack of paper towels but didn't bring more until I asked and never picked up the dirty dishes/towels at the edge of the table. I eventually was able to ask for more paper towels and found a bottle of spray cleaner to clean the table. I obviously didn't expect her to stop what she was doing and help but I would have appreciated it if she gave us the cleaner or checked in with us before I had to ask for more paper towels. When the food finally came out my mom's food was room temperature and my partner's was too. My burger and fries were warm but the lettuce in the burger was old and needed to be thrown out because it was wilting in multiple different areas and tasted horrible. My partner's sunny side up eggs were also not cooked fully and were still runny. Overall, I understand that this location is always busy and is very cramped because of how small the building is but there were a lot of inexcusable things such as the fire exit, cleanliness, and spoiled lettuce.
    2 people found this review helpful 👍

  • 1/5 Britshoun B. 2 years ago on Google
    I just left this place it was literally was the worst customer Service ever. I stood there for 10-15 mins without a single acknowledgement aside from the woman who kept saying I’ll get with you soon. All I was doing was coming and pick some food up. If they ask me how could they help me I could’ve been gone in less than 3 mins. But the sheer fact they didn’t want to know why I was there for is very concerning also my food had sat there on the counter the whole entire time. I asked for a refund and will truly not order food from them ever again. I assume the lady that I spoke to was the manager. This place needs to be closed down.
    1 person found this review helpful 👍

  • 5/5 Neli R. 1 year ago on Google
    First Time In Austin & We Were Looking For A Breakfast Spot & This Location Was Down The Street And All I Can Say Is WOW Best Customer Service Ever & The Food Was Delicious And Our Waiter Was The Best She Got My Bf Plate Perfect Because All The Food Was Gone Lol. Management Here Has This Place In Perfect Shape If You Looking For A Good Spot To Eat Some Breakfast You Should Totally Come Here. Need This Type Of Service Back At Home.
    1 person found this review helpful 👍

  • 2/5 Jeremy m. 1 year ago on Google
    This is the worst IHOP I've ever been to. I ordered the chicken fried steak and eggs. The hash browns weren't brown (undercooked). Who knows how old the gravy was I had to remove a large clump that look like white jello. I won't be coming back to this IHOP location.
    1 person found this review helpful 👍

  • 1/5 Dylan T. 7 months ago on Google
    We dined in at this ihop location and were here at 11:52pm Monday July 31st 2023 our server was Veronica W she was the worse server I have encountered from start to finish she’s extremely lazy and incompetent it started with our drink order which was both Dr peppers they tasted no where near Dr Pepper it tasted terrible and flat we asked for different drinks and those were terrible to there was six glasses total with drinks in them that’s ridiculous also the dining room was completely filthy there was numerous tables still dirty our server Veronica did the bare minimum if that also we both ordered French toast with scrambled eggs with cheese and hash browns with choice of meat when we received said food the cheese on the eggs was not even melted into it was just drizzled on top all in all bare minimum service that’s not worth paying for management and big upper management need to step up there game and improve everything this location should just be torn down it’s extremely small inside anyways do yourself a favor and skip this ihop and choose anywhere else
    1 person found this review helpful 👍

  • 4/5 Emmanuel m. 1 year ago on Google
    At first glance this location seems to small to be comfortable inside eating without feeling crowded upon entering the location it opens up to an nice booth dinning room. I was greeted by the Lovely Natasha she quickly got my order ready repeated my order for me to ensure that everything was correct. While I waited she showed exemplary management skills while speaking with her cooks she also tended to other customers in a timely manner. I did not have a chance to really see the rest of the establishment buy I didn't get the sense that anything would be out of place. Overall this a great place with great food and great service.

  • 1/5 Alfred D. 5 months ago on Google
    The setting was fine and water was served, sat down for an hour without any service for food nor asked and no I didn't look homeless and had money on me I had the menu set to the side and was ready, but again no service I'm pretty mellow headed so I just left without a word, my friend that came by on the other hand said something but not sure what 10/26/2023

  • 2/5 Nils H. 1 year ago on Google
    Nope not really good. I ordered the Avocado toast with eggs and got it with bacon on top and that is a Desaster as a vegetarian. Coffee and pancakes whatever where pretty good.

  • 4/5 Carole T. 9 months ago on Google
    I was solo on a busy Saturday morning. There were lots of people ahead of me. The staff quickly had everyone seated. They even brought me a coffee while I waited. My waitress took excellent care of me. My eggs, bacon & pancakes were very tasty. That was definitely a cheat day, but a rarity lately. 🥞🥓🍮

  • 1/5 Maria S. 5 months ago on Google
    The location was under construction. Even at that, they were still serving folks. We waited 5 minutes among the construction workers, and no one came up to greet or seat us. The noise was so loud that I could barely have a conversation without shouting. There was a plastic cloth separating the dining area from the construction. I'm not sure how something so light was going to keep the dust out. Needless to say, we didn't eat there.

  • 4/5 Chaim E. 6 months ago on Google
    Food was good, though it seems like some options for crepes and other things besides pancakes have disappeared to make room for their 'expanded' menu options. Never have I gone to IHOP wanting a steak, haha, unless it's steak and eggs. Anyways the people were nice and I would recommend it. Just wish the old menu was back.

  • 1/5 Kari F. 4 months ago on Google
    ** update 11/3/23. Avoid IHOP if you want any resolution to issues, especially refund for pickup orders they never make. Owner never contacted me and requests to IHOP corporate for assistance goes answered. I'll be sure to spread the word. More than 10 minutes after curbside pickup time went inside to check on order, didn't appear anyone was even cooking an order at the time. Requested a refund to grab something somewhere else and have to trust the area manager will get the refund credited back to corporate card since store is able to process credit for order they never made.

  • 5/5 Stênio de Lima F. 11 months ago on Google
    Despite the reviews of sticky floors, decided to check out since it was right next to my hotel. Granted, I went at 2:30pm, but I had a very pleasant experience- nice server, great food, affordable prices. I can see it potentially getting hectic and messy at busy hours since it is a small place and few servers, a messy group can complicate things, but otherwise I recommend it for convenient, affordable and good food!

  • 4/5 Kellie R. 1 year ago on Google
    The place was overflowing with people and they were short staffed. Food was excellent breakfast comfort food. There was a line everywhere we went with a 1 hour wait time at 3 different places, we stayed here and were seated whitin a reasonable time.

  • 4/5 Frank Y. 1 year ago on Google
    I took my grandson for a decadent breakfast. We weren't disappointed. I had crepes with ricotta and blueberries, so sweet and so good. My grandson had the pancake cupcake with a Pepsi. Awesome! It was as good as we had hoped for.

  • 5/5 Cicely S. 1 year ago on Google
    We stopped here on our way back to Beaumont, TX and it was such a pleasant dining experience! Lucy, our waitress, was so personable and kind to us!.The food and service was exceptional! Thank you so much for being awesome!

  • 5/5 Cid M. 1 year ago on Google
    Unlike Denny's, i've NEVER been disappointed here. Consistent with the freshness, quality and goodness of their menu items. They do get busy so careful with the peak hours....make extra time.

  • 3/5 Aisha M. 1 year ago on Google
    It's IHOP food, so it's good, but the host... Omgoodness the foul attitude made it hard to say thank you when he pointed to a shelf and told me my curbside order was on it. The instructions say to call them when you get to a parking spot. I did that and waited 15 minutes on hold.

  • 5/5 MAAZ V. 2 years ago on Google
    OMG! I haven't eaten at IHOP for awhile, so glad I came back. Specifically to this location. The Cook prepared our meals at picture perfect 😋. The waitress "Delilah", was servicing the entire restruant by herself and it was packed. Shame on the owner but kudos on Delilah the one man army. She had no pen and paper taking orders left and right, relying soley on memory. WOW! AMAZING!. I definitely recommend this restaurant while Delilah and her fabulous cook is on duty. Tip her well and the food is worth the wait.

  • 5/5 Eric van z. 1 year ago on Google
    Went there for breakfast this morning. Was sat pretty quick. The guy that waited on us was lightning fast. OJ and coffee real quick. Food came out fast too. I watched this guy and the tables were being bussed real fast. Not like other locations I have been to.

  • 5/5 Kristi P. 1 year ago on Google
    It was great got my usual country omelette and hash brown the kids got the quarter pancakes with bacon and eggs and my mom got blt sandwich with onion rings. We had a great girls day out that day

  • 4/5 S F. 1 year ago on Google
    We picked up the order at this location. The food was good and still warm, however although we ordered two of the exact same meal, there was no French toast in the second meal. Also I was a bit concerned the togo orders were placed on a shelf along with the orders for uber eats and other delivery persons and there was no check out or order confirmation process. I walked up, grabbed the order with my name and walked out. Not one employee even attempted to validate who I was or which order I was picking up. Hopefully no one takes advantage of their lax togo food pickup process.

  • 1/5 Brittany H. 2 years ago on Google
    The African American waiter that I guess works the late shift. Like midnight on, is the rudest person I have ever seen in the food industry. Words cannot express this. I will not be coming back ever! Please find better help. There are people looking for work constantly!


Call +1 512-452-7311 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Salad bar
    • ✓️ Halal food
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy-hour food
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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