Featured Reviews


Frequently mentioned in reviews: hotel (25) pool (19) great (17) nice (15) stay (14) clean (13) service (12) location (11) good (11) rooms (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Yosef S. 1 year ago on Google
    Really nice hotel with a great location, the staff are friendly the lobby has great vibes. The pool is certainly geared towards rooftop drinks and socializing with friends than it is focused on kids, but that didn't detract from our experience at all. Very comfortable beds. Walkable neighborhood if you can get used to the heat!
    1 person found this review helpful 👍

  • 4/5 Jeffrey T. 1 year ago on Google
    Great location and good basic rooms good for a business or quick leisure stay. Housekeeping service inconsistent/unclear — had to ask for rooms to be cleaned for half of my six day stay with no clear policy. Gym is nice and new, but a glass prism in hot weather. Great location, but beware it is loud on weekends and one night the noise from the roof leaked all the way down to my room about ten floors down (TVs having a white noise channel should be a hint).
    1 person found this review helpful 👍

  • 4/5 Jennifer M. 1 year ago on Google
    Great friendly service, very nice rooms. I booked this hotel because I wanted a nice pool with a bar to spend the day at. I was very disappointed that there were no umbrellas and nowhere to escape the brutal sun. Even the private cabanas have pergola roofs and do not provide shade. The pool was small, crowded, and could have used a good cleaning.
    1 person found this review helpful 👍

  • 5/5 Paolo T. 1 year ago on Google
    Perfect hotel for a stay in downtown Austin. The location is hard to beat. The hotel itself is very modern and clean. The front desk was always ready to serve you with a smile. Great rooftop pool with very nice staff. Would definitely stay there again.
    1 person found this review helpful 👍

  • 5/5 Joel L. 1 year ago on Google
    This is an excellent hotel. It is conveniently located with outstanding customer service. The staff is friendly and supportive. The building is clean and feels safe with the security presence monitoring the building throughout the day. The rooftop pool views are incredible and easy to fall in love with. The only complaint I have is the $56 nightly Valet cost which is just too overpriced in my opinion. Aside from that it's great.
    1 person found this review helpful 👍

  • 4/5 Maria 1 year ago on Google
    I very much enjoyed my time at the Westin, and stayed here with my company for 3 nights and 4 days! Great set-up, the staff is friendly, the rooms are nice with good views and the rooftop pool and bar is amazing, too bad they close at 10pm. Bonus: Restaurant Stella is downstairs and serves breakfast making my stay very convenient!
    1 person found this review helpful 👍

  • 3/5 Confessions of Prakhar M. 1 year ago on Google
    I would never go to a hotel for week work which does not offer complimentary or to go breakfast I also would say if you have expectations from the hotel rooms they are as good as other Marriott properties but with no complimentary breakfast and no complimentary dinner which for my surprise is not good deal. I would rather stay in other Marriott which offer these two things along with shuttle to airports
    1 person found this review helpful 👍

  • 2/5 Christine R. 1 year ago on Google
    The hotel is nice and has a great location but the valet is horrible! Better to stay somewhere else or use a different parking structure. The wait times to get your car can be 35-50 minutes. Its ridiculous. They have cars just parked in the street. I was told I had to wait to get my car because they had no where else to park cars in the front. For the high price of $56. You’d think you’d get better service. I’ll be finding somewhere else to stay next time.
    1 person found this review helpful 👍

  • 5/5 La O. 1 year ago on Google
    Jillian made our stay exceptional! The roof top was so beautiful but not compared to her. In all of the bars and bar tenders we met in our stay in Austin no one even came close to Jillian. Go to the Westin go all the way up and have your fun at the pool. Order an especial shot. She’ll know. Happy holidays everyone ✌🏻
    1 person found this review helpful 👍

  • 5/5 Jack T. 4 months ago on Google
    I had the pleasure of being served by two incredible bartenders, Jill & Alex who truly made my day unforgettable. Their expertise, passion, and charisma were second to none. Not only did they craft delicious cocktails with precision and flair, but they also went above and beyond to ensure every guest felt welcome and attended to. These two amazing bartenders are the heart and soul of the establishment, and I can't wait to return for another round of their exceptional drinks and outstanding service. Five stars aren't enough to do justice to their talent and dedication!

  • 4/5 Amy J. 4 months ago on Google
    Staff was friendly. Room was clean. Breakfast tacos were great. Good location. Requested a pillow through the app at 4pm. Never showed up. Got notification that my mobile key was active at 11pm on my second night when I was leaving the next day. Shower panel was broken off on the bottom and shower leaked a lot.

  • 1/5 Richard J. 4 months ago on Google
    Reserved a suite 2 months in advance. Hotel changed my reservation without telling me. Downgraded my room. They had no explanation. Must have got a better rate. They tried to tell me I didn’t reserve a suite but I have an email with the reservation.I will never stay here again. I’m a lifetime executive platinum member which meant nothing to them. Beware making a reservation at this hotel. Hotel didn’t have the courtesy to contact me. I wouldn’t trust this hotel.

  • 5/5 Billie W. 6 months ago on Google
    Very nice hotel, very clean! Our room was very, very spacious. The restaurant inside the hotel stopped serving food at 10:30 so we have to go out to eat. But the Rooftop Bar was to die for, priceless views that you can see from the swimming pool!

  • 5/5 J G. 4 months ago on Google
    Location is perfect although it’s across the street from the fire station. I only heard the sirens while outside at valet, not once inside the room. Rooms were great, very clean. Interior has great ambiance. Shower had great water pressure but leaked outside the glass doors even though they were completely shut. The remote didn’t work on the tv and I called the front desk to let them know. An engineer was up replacing it almost immediately. Service was fantastic the entire stay.

  • 4/5 Leslie L. 4 months ago on Google
    Exceptional service from valet to check in and then very attentive servers at Azul. Don't love the difficult access to get into the hotel. Mo was excellent server! Loved the Lavender Haze drink.

  • 4/5 Shilpa A. 8 months ago on Google
    Great location.. spacious rooms, comfortable beds, cool AC (much needed when it got to 110f in June), good service (they fixed a problem with the shower right away), nice bar, good breakfast. Would have been 5 star if the hanger rails in wardrobes were higher (not built for dresses as they end up sweeping the floor), and if the menu could be more diverse. The pool area is nice for a drink, but it more of a giant bath, not a big pool! The positives outweigh the niggles. I'd happily stay again.

  • 5/5 loriFlutie 6 months ago on Google
    Everything was wonderful! Our restaurant server Ynoira was amazing both for her level of service and her friendliness and helpfulness. All of the employees we encountered treated us so well and did a great job! The food was excellent. A wider lunch menu would have been especially appreciated. As it was there was only thing on the lunch menu that worked for us but it wasn’t what we would have normally chosen for lunch.

  • 2/5 Marcela L. 5 months ago on Google
    This location was okay. The exhaust fan didn't work in the restroom, and the a/c unit didn't seem to function right in the evening hours. Another downside was that there was no microwave in the room, which would have been nice to have. We decided to check out the pool area on the last day of our visit and weren't thrilled about the experience due to the area smelling like urine and the size of the pool wasn't as big as seen online. Valet parking was overpriced. Internet connectivity wasn't good. We expected more from the Westin as we've experienced better rooms from budget hotels. The hotel restaurant, Stella Jac, was the only appealing experience.

  • 5/5 Kevin G. 3 months ago on Google New
    Planning a trip? My mantra is always to cross-reference. Sites like HoteIDuIIy.cᴏm have often given me the edge in securing affordable rates! Very nice hotel, very clean! Our room was very, very spacious. The restaurant inside the hotel stopped serving food at 10:30 so we have to go out to eat. But the Rooftop Bar was to die for, priceless views that you can see from the swimming pool!

  • 5/5 Albeeto D. 3 months ago on Google New
    It was my first time visiting the Westin downtown hotel. The room was cozy with nice wall art. The bathroom was incredibly clean and organized... small but clean. But who really caught my attention was the main wall natural art. Incredible beautiful!!

  • 4/5 Melinda B. 9 months ago on Google
    Beautiful hotel with a lot of luxury amenities. Rooms are a little pricier than others of the same caliber on the same street. Good mixture of design and function. Staff was great!

  • 5/5 Gregston C. 11 months ago on Google
    Upscale hotel in the heart of the action downtown. Upscale modern vibe, consistent with other Westin properties. Nice clean rooms. Parking is valet only and kinda expensive but includes in and out privileges if you’re staying at the hotel. Scenic downtown views, especially from the roof top pool. There’s a bar and food service at the pool so during the day it’s cool place to relax and at night it has a bar/club vibe.

  • 5/5 Madison R. 1 year ago on Google
    My group and I had a fantastic time here this evening! Every single thing we tried was excellent, and our waitress Mary was super sweet & knowledgeable of the menu. We all did a family-style dining where we each shared all of the dishes we ordered, which included the deviled eggs, Brussels sprouts, crab hush puppies, the burger, lobster mac and cheese, the fried avocado salad, and the pistachio cheesecake. We will be coming again and again!!

  • 5/5 Abraham de la C. 1 year ago on Google
    Great new year’s Experience! Awesome hotel service from all staffers. Even though we stayed on a busy day, all hotel personnel made us feel at home. Special mention to Jill, our server at the Azul rooftop bar. The location is excellent and her service just made it better!

  • 5/5 Camille A. 1 year ago on Google
    The rooms were so clean & staff was very friendly! We went for drinks at the rooftop bar & Britney (the bartender) was fabulous! She took the time to give us a whole list of local restaurant recommendations based on our wants and needs. Great experience, 10/10 would recommend!!!

  • 5/5 Mugdha K. 1 year ago on Google
    This hotel is first-rate. It has excellent customer service and is easily placed. The staff is welcoming and helpful. The structure is well-kept and gives off a sense of security thanks to the constant security presence. Incredible views of the rooftop pool make it simple to fall in love. The only thing that bothers me is the $56 per night Valet fee, which I find to be way too expensive. Apart than that, it's fantastic.

  • 5/5 Piper M. 1 year ago on Google
    Comfortable rooms and neat atmosphere. Views we great, good water pressure in the shower. Bar had good drinks and dessert. Probably a staffing issue, but room wasn't refreshed a few days even after is it was requested.

  • 5/5 Amy M. 1 year ago on Google
    Staff was nice. Rooms were really well appointed and had everything we needed. That was comfortable, clean and nice looking. Bathroom was clean and very functional. Would stay there again in a heartbeat! The only negative was that the view from our room was pretty sad - basically walls in every direction but one, which was a view of a freeway, but we weren't there for the view, we were there on business so it was all right... 😅

  • 5/5 Lisa R. 1 year ago on Google
    The roof too bar shows off downtown Austin. It’s a great place to watch the sunset. There’s a heated pool AND heated fire pits If you’re cold. They have great drinks and atmosphere. Mo was very warm and attentive. I had a very small issue that Mo turned around immediately and made me feel comfortable. Great vibes and staff all around! I would recommend this atmosphere and bar to any of my friends.

  • 5/5 Adam V. 1 year ago on Google
    Nice hotel with a great location in Downtown Austin. The lobby and all of the amenities were clean and well-maintained. The rooftop pool had great views. Our one complaint was the air-conditioning never seemed to really cool the rooms down. Everything else was great though.

  • 5/5 Layne B. 1 year ago on Google
    Hosted a small conference there recently. The staff was terrific and the food was excellent (some of the best I've had in my years holding events). The hotel is in a great location with quick access to all downtown venues. Rooms were very comfortable and fresh. Housekeeping was excellent. Only minor quibble: The hallways were not air conditioned (at least not on my floor). Rooftop pool bar area was a fun afternoon, though be prepared: There is little relief from the blazing Texas summer sun, even if you rent a cabana.


Call +1 512-391-2333 Open on Google Maps

Trends



Last updated:

Similar Wedding venues nearby

JW Marriott Austin image
1
JW Marriott Austin
Hotel
Refined lodging with contemporary rooms & suites, plus dining, a rooftop pool & a fitness center.
4.60 (7.1K reviews)
Hilton Austin image
2
Hilton Austin
Hotel
Polished lodging with eclectic dining, a luxe spa & a rooftop pool with city views.
4.40 (5.2K reviews)
The Driskill image
3
The Driskill
Hotel
Opulent 1886 property offering high-end quarters & a renowned grill, plus a bar with live music.
4.60 (4.8K reviews)
Fairmont Austin image
4
Fairmont Austin
Hotel
Polished property featuring multiple bars & restaurants, plus a rooftop pool & a spa.
4.50 (4.8K reviews)
Omni Austin Hotel Downtown image
5
Omni Austin Hotel Downtown
Hotel
Sleek hotel offering a rooftop pool, plus a glass atrium with a Southwestern restaurant & a bar.
4.30 (3.9K reviews)
Last updated:
()