Walked in thought the room looked decent enough. bed was TINY & uncomfortable. Dirty kitchen sponge. Dirty tub. No shower curtain. And upon leaving, we killed 2 ROACHES that were trying to hitchhike home with us. We had to shake everything out, and search multiple times before we felt comfortable putting it in our car. Won’t be back.

Amazing rooms. Amazing customer service. Great location 6 minutes away from the mall. And about 20-23 minutes from downtown Austin or the airport. Breakfast was pretty good especially the banana nut waffles. I would prefer the same clean and fresh quality when staying for more than 1 day. The same over ripe bananas were left out from Saturday to Sunday. Other than that breakfast was great especially the bacon on served on Saturday not Sunday.

The AC here does not stay on, I went downstairs to ask for a different room and the staff doesn’t care. No one at the front, the cleaning lady told them twice someone was standing there, can hear them laughing and talking in the back, and when presented with the AC issue they can’t even tell me when a room with a working one will be available. Then someone comes upstairs to fix it… and the unit still has the same problem, doesn’t stay on. the room is warm on the coldest setting. It’s going to be hot all week the staff clearly doesn’t care, not a good place to stay. Completely regret coming here. Don’t spend your money on this hotel.

I stayed here before but was really disappointed this time. The room was not very clean and smelled like cigarettes. We had one trash can in a two room suite. The breakfast bar was out of condiments, they used cheap paper plates and were out of coffee both mornings.

This is the third hotel we've stayed at this month for work in the same area and so far, this one was one of the better ones. It has been recently renovated. The standard room has a full sized bed with a complete kitchen (full sized refrigerator, two top stove top, microwave oven, coffee maker, dishwasher and sink). The standard room is very roomy, with a two door closet and full sized bathroom. The hotel was very quiet and I was able to work without any distractions. They have a nice area in the lobby for setting up your computer. It is an older hotel but the facility is very clean, kept nice and is spacious. The bed was comfortable but the pillows were super flat. For the price, this place was great. The only complaint I have are the cigarette butts outside near the pool left by people, a lack of filled hand sanitizers in traffic areas like the gym, the gym door not working (probably a dead battery that needs to be replaced) and a few screaming kids/teens at 3am playing the pool unsupervised. Other than that, the place was great. It was nice having a place to store meals, drinks and work. The staff is nice and quickly got our room ready. The area is safe and well lit. I know a lot of the hotel chains in the area are in desperate need of staff; be patient. There are a lot of stores, shops and restaurants in the area too. It's close to the majority of local Austin things “to do”.

I stayed for two nights. Upon check-in I was advised I had been upgraded to a two bedroom with two baths. The rooms were spacious and appeared clean however I could later see dust on the furnishings. When I opened the dishwasher lots of tiny roaches appeared. So I spent the two days trying to clean and control the situation naturally with peppermint oil. I feel like management is aware because there were roach motels in and around the back of the fridge. That took away from the overall experience and my paranoia on bringing the issue back home.

The main reason I'm giving a less than stellar review is because my room had big globs of hair in the bathtub, toliet, and other places throughout, the floor was sticky and something sticky was also on my bedside table. I showed pictures to the front desk and nothing was offered to balance/compensate for the situation. THAT is why I'm writing a 3 star review -- not because mistakes were made but because nothing was offered to make the situation better. Also, I've stayed at their family of hotels 55 times this year and that was never acknowledged -- makes me think, "why bother"

They put the "continental" Continental Breakfast.. for real though they have a pretty decent spread. A really nice lady makes it every morning she means business. Oh I wasnt a guest here I just heard from a friend they have good breakfast so I walked in like I was a guest and dined. You shouldn't do this though.

Upon arrival we learned that we had been upgraded at no additional fee. Our weekend family getaway had been spontaneous & seeing the upgrade we recieved was a SUPERB surprise that added so much ease to our weekend with 3 kids! Everything is very clean- beds & pillows are wonderful, the showers provided dove shampoo, conditioner & body wash 😳 Staff super sweet & helpful, pool has a super comfy sitting area that made watching the kids swim after a long day much more enjoyable!!

Rooms were nice and clean. Kitchenette was very nice. The down side is that it sits behind another hotel and the front drive/drop off is not accommodating, not enough parking by the entrance.

This is one of the worst IHG hotels I've ever stayed in. I've stayed in many Staybridges and IGH hotels, and all of them were generally pretty good, but this one has been the worst. While the rooms are clean and seem to be pretty updated, it's everything else in the hotel that needs updating. First, the keys. We had our keys reprogrammed probably 3-4 times in 3 days, and they still hardly worked on any of the doors. We had to swipe our cards 4-5 times every time we needed to use a door. This may have been a problem with our specific cards, but if that was the case, they should've just replaced the cards altogether instead of reprogramming. Second, the breakfast. I've had really good continental breakfasts in Staybridge hotels over the years, but this one was incredibly disappointing. The bacon was incredibly dry and tasteless, the scrambled eggs looked like microwaved mush, neither the juice machine nor the soda fountain were working (and there was nothing else to drink but coffee). Even the Super 8 we stayed at for one night in Austin had a working juice machine. On top of that, they served disgusting banana nut waffles 3 days in a row. I know this is a personal preference, but there should be a regular waffle option for most of us. Honestly, we found better breakfast options at a local gas station close by. It was better to pay for breakfast every morning than to eat the free "hot, fresh breakfast" they provided.Third, the laundry room definitely needs updating. There's enough money in IHG that there is no excuse for having outdated, broken equipment. 2/3 of the laundry machines were out of order, and the only slightly working washer smelled of mold, and 2 of the dryers didn't even heat properly. I didn't even get a chance to dry my clothes because the only working dryer was taken the entire time, and even that dryer kept stopping every 5-10 minutes.1 working dryer for the entire hotel is ridiculous! My only complaint about the rooms themselves is that the bathrooms should be renovated because they look like they haven't been properly updated in a while (the renovations seemed to stop right at the shower).The cherry on top of all this is having the slowest elevator in the entire world. It takes forever just to get to your room or go downstairs most of the time. Honestly, the stairs are faster. On a whim, my girlfriend and I decided that we might want to book an extra night just to stay in Austin, but they wanted to charge us $175 for an extra night. I couldn't help but laugh, because even given its decent location, this hotel is worth about $100 a night at best. I won't call it the worst hotel I've ever stayed in, and honestly it's not terrible if you just need 1-2 nights. But Staybridges are supposed to be meant for longer stays, and you pay a little extra for a better hotel and a good breakfast. So my recommendation is that if you're looking to stay at a Staybridge, spend the extra money and go stay at a nicer one. Or better yet, spend a little extra and go stay at a Holiday Inn Express, which in my experience is always so much better.

The front desk personnel were very helpful. We were placed in a nice room however, my wife wanted a bathtub rather than a shower. This was handled within moments and otherwise, the stay was as expected. The room was clean, the breakfast was standard fare. We would recommend it.

On my last day here, I ran into a problem with management. Their landscaping crew made a horrible mess of my vehicle, which I just washed the night before preparing for my road trip. I could no loner see out of my windows, and the truck was a disgusting mess. I gave them plenty of time to address the problem, and they never did. I had to leave, as this problem already set me back an hour. I really used to love this location, but not anymore.

One of the worst hotel experiences. The beds were very uncomfortable for everyone in the family. I slept on a sofa bed - it was a cheap, low quality spring bed, probably several years old and never replaced. I'm still suffering from the back pain I picked up during the stay. I regret staying in this cheap hotel.