1/5 Prakruthi V. 1 year ago on Google
I
was
in
Austin
for
a
work
trip
and
booked
Hyatt
for
8
days(
a
really
long
period).
The
check
in
was
good
and
we
were
assigned
the
room
we
requested/booked
for.
When
I
entered
the
room(ground
floor)
I
realized
the
pool
was
right
outside
and
next
to
the
only
single
window
in
the
entire
room.
I
couldnât
open
the
curtains
for
the
entire
first
day
after
check
in
because
of
lots
of
people
in
and
around
the
pool.
I
kindly
requested
the
front
desk
if
I
can
get
another
room
upstairs
or
elsewhere
where
I
can
open
the
curtains
and
window
for
the
sunlight
and
fresh
air.
The
sudden
and
most
obvious
response
I
get
was
no
rooms
are
available
and
they
are
completely
booked,
understandable
since
it
was
the
weekend
and
like
me
many
others
might
have
fooled
themselves
thinking
itâs
âTHE
HYATTâ-
know
for
hospitality
and
customer
satisfactory
experience,
obviously
I
realized
I
was
completely
wrong.
My
request
to
change
the
room
was
genuinely
reasonable
since
my
stay
was
for
such
a
long
period
of
time(
which
was
the
main
criteria
for
them
to
consider,
ofcourse
they
chose
to
ignore
the
fact)
I
was
unable
to
open
the
screen
anytime
of
the
day
plus
lots
of
noise
around.
They
ignorantly
told
me
that
if
anything
opens
up
theyâll
let
me
know.
The
very
next
day
when
asked
agian,
some
manager(
very
very
very
rude,
donât
deserve
to
be
in
the
hospitality
industry)
comes
running
and
says
NO
CHANGE
OF
ROOM,
HOW
MANY
TIMES
SHOULD
WE
TELL
THAT?
I
was
just
amazed
by
the
way
and
audacity
she
spoke
with,
another
member
came
in
and
promised
to
get
our
rooms
changed
after
two
days.
Guess
what,
she
did
call
saying
the
notes
indicate
we
asked
for
the
room
change
and
itâs
ready
but
(
icing
on
the
cake)
it
has
two
separate
beds,
WOW
JUST
WOW.
I
was
currently
in
a
king
size
room
and
they
asked
to
move
to
a
room
with
separate
beds.
Nonetheless
I
argued
saying
why
canât
I
get
the
same
room
since
I
paid
for
it
and
she
says
and
I
quote
â
UNTIL
I
BUILD
ANOTHER
FOUR
EXTRA
KING
SIZE
ROOMS,
WE
DONT
HAVE
ANY
AVAILABLE
â.
I
just
cut
the
call
saying
Iâll
keep
whatever
I
have
been
given
as
of
now.
The
ultimate
point
was
they
were
not
at
all
ready
to
change
the
room
ignoring
various
facts
and
genuine
problems
being
in
the
hospitality
industry,
they
least
they
could
do
was
being
polite
and
kind
and
they
chose
the
other
side.
I
would
never
ever
come
back
to
this
hotel
with
mean
workers
or
wouldnât
recommend
my
family
and
friends
to
stay
at
this
place
ever