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  • 5/5 Diana B. 1 year ago on Google
    Decided to stay at this hotel because it has a great location and never had stayed in a Hyatt before. I was really impressed by how nice and clean it is. Room is spacious for a family. The breakfast was good and the area super clean. Very convenient location. Stores very close by if you want to shop and lots of options for dining out. Definitely recommended.
    2 people found this review helpful 👍

  • 5/5 Laurie V. 1 year ago on Google
    Lovely place. Good location. Easy to get to. Plenty of parking in back, too. Complimentary breakfast with a variety of food. Also, had a bath mat for the shower. My 86 year old mother was very thankful for that. Friendly people working there, too!
    1 person found this review helpful 👍

  • 1/5 Apple P. 1 year ago on Google
    ⚠️ Reply to Hotel Comment: I reviewed correct hotel. I don’t like to give bad reviews to businesses since surviving after Covid is not easy. But your hotel made me so angry , in the end I just want to review the truth about the hotel. I didn’t say the city of Austin’s water. I am talking about this hotel‘s water, for me the water smells of algae! ! The sink ‘s water and the showers’s water all have algae smells! Why I need talk to you, I’m not a plumber, you need fix by yourself of these problems! Also! The air conditioner dust made me cough, also my son, that make me even more angry, So we turned off the air conditioner, the whole night slept in the humidity, and bad air room! In the end, next morning, we went to the swimming pool, no one to open the pool door on time , we need to ask the staff to open, the swimming pool was very dirty , the employees used the key to open the door, and pulled the pool vacuum out but the pool’s bottom was very dirty. I hope the hotel managers can take responsibility. Thank you ! 10/6/2022 Very dirty : the room’s air conditioning is very dusty. The room’s water has smell. The swimming is very dirty, too. Overall I want to give the hotel negative stars! 8/30/2022
    1 person found this review helpful 👍

  • 5/5 Samantha M. 2 years ago on Google
    This was my first time booking and staying in a hotel by myself and I could not have had a better experience thanks to the wonderful staff here! I didn't spend much time at the hotel, but Bea and Jo made the time I did spend there so enjoyable. Bea was so friendly, personable, and enthusiastic, and had amazing restaurant recommendations! She seemed genuinely happy to be there and effortlessly brightened my day. Jo was great company when I ate breakfast at the bar. He was also extremely friendly, saved me from eating breakfast alone all week, and makes a killer mocha!
    1 person found this review helpful 👍

  • 5/5 M T. 9 months ago on Google
    A very clean and hospitable hotel. My spouse and I enjoyed the room and the free breakfast. My only suggestion would be to offer recycling for plastic bottles and aluminum cans as we drank bottled water and some beers.

  • 4/5 Bikram A. 3 months ago on Google New
    It's situated in a good location, and Domain is not far from here. A few issues I had during my stay - 1. There are no water bottles provided in the rooms. You either have to buy water or have a Hyatt membership. This is a first time I'm seeing a hotel room not providing water bottle. But friends told me that's how it is in most of Texas, so... ¯\_(ツ)_/¯ 2. No toilet seat covers in the bathroom! Again, another Texas thing, I guess. The office I was visiting also didn't have them. 3. AC in the room was too loud and disrupted my sleep every night. Except for these, my stay here was alright. They do provide a good selection of complimentary breakfast options. I hear there's an in-house fitness center too, though I didn't use that.

  • 3/5 Sarah E. 8 months ago on Google
    It’s a nice hotel and the staff were all super sweet but my air conditioner was SO loud I couldn’t sleep. I also discovered, after hours of playing with it, that the thermostat on the wall is basically a piece of art. The controls are actually on the wall AC unit itself. I don’t know what the thermostat is connected to but it did nothing to control the temp in the room.

  • 5/5 Terry A. 9 months ago on Google
    The staff was Friendly & Accommodating also easy parking for the many charter busses transporting the HS Bands. This was one the most comfortable and very clean hotel rooms I had the pleasure to stay in for two days. The layout was the best, like an open suite. I liked the way they mounted the 55" Samsung so you could view it comfortably from the couch which is a rarity. There was a compact refrigerator & microwave. The complimentary breakfast had the standard foods quick & easy. I really enjoyed this hotel and my room on the 1st floor was amazingly quite considering several high school bands were staying there aswell.

  • 5/5 Carl “C.J.” S. 8 months ago on Google
    This hotel was very on point with everything. Great front desk service, very clean, modern rooms, great breakfast, awesome shower head, good soap. Easy and quick check-in. They even have the old school water fountains that taste great. Out of all my travels and all that hotels I've stayed at, this is the best one, IMO

  • 3/5 Erica G. 5 months ago on Google
    The hotel is nice, clean rooms, spacious and good breakfast. The negative is it’s not in the best area, and the whole time I was there I encountered 5 different front desk employees none have customer service skills. They won’t acknowledge you when ur standing there waiting to get help unless u say something to them like hey!! I sat at the bar waiting as they ignored me, I had to say excuse me can I get a drink?? never once did I get a hi nothing when I checked in when I checked out nada! Train your employees for the minimum qualifications of customer service. Just for that reason I won’t be going back .

  • 5/5 Justin L. 7 months ago on Google
    Stayed for two weeks, and it was overall a great experience. Breakfast is the same every morning and there isn't much variety day to day, but it's fresh and sufficient. Rooms are clean and the amenities are nice.

  • 2/5 D W. 4 months ago on Google
    “Conveniently located in our free-flowing lobby, The Placery offers a thoughtfully sourced, cleverly curated menu. Try our Signature Burger, Chicken Caesar Salad, Turkey Pesto Sandwich, or sharable Parmesan Fries, which can be paired with one of our premium alcoholic beverages. Cheers!” 100% lies.

  • 1/5 J M. 4 months ago on Google
    Great location. That’s it. I booked a fair rate. Not too far off the direct rate but I was trying to be considerate of my employer so I booked w Priceline. My coworker booked direct. We arrive together and they give her what she requested. A king bed on 4th floor. They give me a double on the ground floor just pass the bathrooms. I asked why and I was told bc “you asked for a king and we sold out”. I said “so did my coworker” and we had booked on the same day”. And the reply was “she booked direct. You didn’t”. Lousy customer service. Dated hotel. Loud guests next door. You hear every word. Will never stay here again. But if you do want to stay in a dated hotel w lousy customer service and treated second class next to loud neighbors - then Book direct!

  • 2/5 crystaleyes0318 4 months ago on Google
    Definitely not worth the money! Room had random red stains, I suspect blood. One was on the "living room" wall and the other was on the couch cushion. The bathroom sink is loud and is right by the beds in the double room. No way to stay quiet during a midnight potty break. Pillows seem really comfy at first but go totally flat after a short while. Constantly adjusting my pillow situation throughout the night. The ceilings are low and the bathroom is dingy but pretty clean. No bags in the trash cans, which seemed a little gross if you have used tissues to throw away. The staff were all very nice and the breakfast was pretty decent. Parking wasn't awful and it's a very short drive to nearby entertainment. For the amount we paid for the night, we'd have preferred Embassy Suites at a similar rate.

  • 4/5 Brad J. 1 year ago on Google
    Good location close to the company office I visit. Clean and a good breakfast. Bathrooms are a little small, otherwise a good spot to stay at a good price. Would stay here again.

  • 5/5 Ronnie G. 1 year ago on Google
    Stayed for one night for my company Christmas party. Guest Services gentleman kind and friendly. Layout of suite cozy and great. Bed comfy but comforter could have been more comfy.

  • 5/5 Philip K. 1 year ago on Google
    The room was very nice and clean with plenty of towels and washcloths. I chose not to have the room cleaned/made up for my four nights. The desk staff and the kitchen staff who made the breakfasts were very friendly and helpful. I'll stay there again. I'm a very satisfied guest!

  • 5/5 Call Me A. 1 year ago on Google
    Awesome hotel. Beautiful lobby and rooms. Very roomy. Kindest staff during the day. Great amenities. Will definitely visit again.

  • 1/5 Prakruthi V. 1 year ago on Google
    I was in Austin for a work trip and booked Hyatt for 8 days( a really long period). The check in was good and we were assigned the room we requested/booked for. When I entered the room(ground floor) I realized the pool was right outside and next to the only single window in the entire room. I couldn’t open the curtains for the entire first day after check in because of lots of people in and around the pool. I kindly requested the front desk if I can get another room upstairs or elsewhere where I can open the curtains and window for the sunlight and fresh air. The sudden and most obvious response I get was no rooms are available and they are completely booked, understandable since it was the weekend and like me many others might have fooled themselves thinking it’s “THE HYATT”- know for hospitality and customer satisfactory experience, obviously I realized I was completely wrong. My request to change the room was genuinely reasonable since my stay was for such a long period of time( which was the main criteria for them to consider, ofcourse they chose to ignore the fact) I was unable to open the screen anytime of the day plus lots of noise around. They ignorantly told me that if anything opens up they’ll let me know. The very next day when asked agian, some manager( very very very rude, don’t deserve to be in the hospitality industry) comes running and says NO CHANGE OF ROOM, HOW MANY TIMES SHOULD WE TELL THAT? I was just amazed by the way and audacity she spoke with, another member came in and promised to get our rooms changed after two days. Guess what, she did call saying the notes indicate we asked for the room change and it’s ready but ( icing on the cake) it has two separate beds, WOW JUST WOW. I was currently in a king size room and they asked to move to a room with separate beds. Nonetheless I argued saying why can’t I get the same room since I paid for it and she says and I quote “ UNTIL I BUILD ANOTHER FOUR EXTRA KING SIZE ROOMS, WE DONT HAVE ANY AVAILABLE “. I just cut the call saying I’ll keep whatever I have been given as of now. The ultimate point was they were not at all ready to change the room ignoring various facts and genuine problems being in the hospitality industry, they least they could do was being polite and kind and they chose the other side. I would never ever come back to this hotel with mean workers or wouldn’t recommend my family and friends to stay at this place ever

  • 3/5 Regis von W. 1 year ago on Google
    This Hyatt located on the outskirts of Austin, seem to cater principally to the business crowd visiting the nearby corporate offices. The lobby and amenities are minimal but the rooms are spacious with a pleasant living room area. It's one of the better option in this neighborhood

  • 5/5 Rachel C. 1 year ago on Google
    I absolutely loved the stay. We stayed here because our AC at home went out. We showed up disheveled, with a dog...and needing relief. The check in took less than three minutes, we were greated by smiling faces and immediately felt like family. Robbie and Jo are absolutely incredible. The room is not your typical small hotel room. The best are super comfortable and there is plenty of room for your everything. I am beyond impressed with the location and the staff. I'm waking distance to everything and I can't say enough about this amazing home away from home. I'm greatful. Thank you Hyatt for having an amazing staff and putting a family friendly hotel in a great safe area.


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