We decided to have a weekend getaway at a nice hotel for our 40 year anniversary. We decided to go to Austin for the weekend since we haven't been in awhile... we also decided on the Granduca Hotel in Austin. We really liked the idea of the hotel views in the hills around Austin and still being close to town.... The hotel is beautiful! even while they were finishing up on renovations at the time... the room we chose for the Anniversary Package was excellent, very large with fantastic hill country views all around! All hotel staff were fantastic..,. In particular the Front Desk staff ensured we had everything we needed and were very responsive to any question or request we had during the stay. My only suggestion is to consider creating a few parking spots for mobility challenged on the hotel level....but this was definitely NOT a showstopper because the Valet are so attentive and so responsive! We did room service the first night and the food was excellent! ... We did the main restaurant for our Anniversary dinner and although the restaurant is under renovation we still felt like it was a special night ... the musical performer was excellent... the waitstaff were very customer focused and attentive.... we appreciated it. I recommend the Granduca Hotel Austin very much and will definitely come back for another stay.

Was in Austin for surgery. Stayed here and considering the circumstances, my wife and I really enjoyed our stay. Parked in the Apple lot without issue, the valet folks were very friendly, the lobby smells amazing, the people at the front desk were kind, the bar and restaurant were fantastic, the room was large with a wonderful view, and it was very clean. The food was so good though. Highly recommend the margarita pizza and the vodka pasta. The pizza was one of the most delicious I've had to be honest. Anything we needed was promptly delivered to our room. Would definitely stay again, and actually have some fun when I'm not so sore from surgery.

Thank you Hotel Granduca for making my birthday weekend memorable. Your grounds are lovely, your staff is friendly and accommodating and the hotel is exquisite. We enjoyed the pool, the air conditioned patio and our room. My only complaint was not knowing the pool was under construction and the wine cooler in the room was not cool enough to keep food cold. Otherwise it was wonderful!

Stayed during their remodel and it was a bit of a surprise. Nowhere on their website or emails about the trip mentioned it. The ambiance was definitely affected. Their restaurant was set up in an outdoor tent (which was air-conditioned and decorated nicely), but once again, didn't feel like the elevated experience one would expect. We had two meals here: breakfast one day, and dinner another day. The breakfast server was great, but the dinner server was not knowledgeable about any of the offerings, and he was very slow to check on our table despite the place being nearly empty. Both meals tasted excellent, though. To get to the pool, you had to walk through a floor under construction and dodge workers who were trying to get their jobs done. It felt awkward to be in their way. They would clean out buckets and other tools under a spigot right next to the pool, which, once again, made it seem way less nice than one expects from the Granduca. The stars of the show were the housekeeping staff. The room was immaculate every day, and the room's amenities were always refreshed (soaps, bottled water, coffee, etc). It was a treat to come into a freshly cleaned room each day. This trip was gifted to us by my in-laws, and I really hope they got a reduced rate. This is one of their favorite hotels in Austin and they were definitely bummed by the experience. I know they'll be back, but I think my husband and I will look for other options if we want an upscale hotel experience.

Loved this hotel! Tuscan romantic vibes throughout complete with stunning views of the hill country, especially at sunset. Rooms were spacious, clean, and aesthetically pleasing. Staff were very friendly. On-site Laurel restaurant had a pretty good happy hour. Really enjoyed the cornhole set they had available in the courtyard! There were several fruit infused water stations throughout the hotel, which definitely came in handy in this Texas summer heat. Only small inconvenience was that the jacuzzi was not heated, but it honestly wasn’t a huge deal. Thank you Hotel Viata for an excellent stay and we can’t wait to visit again!

Where to start. I booked a two night spa getaway with my mom in a king room. We arrived 8 minutes prior to checkin and advised our room is not quite ready and that we can free park our vehicle.(valet to be included in our booked price for the hotel). Thats fine, we will wait. 4pm rolls around and they say they will call me when ready. 4:45 has now hit and we are still waiting and finally get the call. I get the keys to the room and not told of anything the hotel has to offer or where the elevators are. Off we go wondering to find our room. We proceed to the hotel room which appears to be a nice, normal, nothing crazy special hotel room. Upon closer inspection the hand towel was COVERED in black hair, no trash bags in the trash cans, no stir sticks for the coffee, and missing a pair of complimentary sleepers. But hey, they got the free bottle of wine right. (Why provide a bottle opener when its a screw top) We decide to try the hotel bar for a quick dinner only to find out they had live music! A pleasant surprise, but again, never told about. The charred Brussel sprouts were basic with not much flavoring. The pizza was bearable but for being an "italian" resturant, I would have expected a non store bought crust. The espresso martini and house red sangria were amazing! The next day rolls around and we head down to the spa! Excited for the LA Dolce Viata spa package and suite we purchased at a hefty price. We use the sauna and made our way to the suite. Extremely nice, comfortable, and as described. The massage starts and they were amazing! Then the facial. This is where it all goes down hill. We start the facial and there is zero communication of what is being used. We're on layer 7 or 8 with again, no communication. And then just like that, were done. We then have access to the room for lunch and the mineral bath. The bath is started for us and no information on minerals is provided, and doubt they were used. The jets in the mineral bath didnt work which is the biggest plus side to using a tub in my opinion. Lunch is brought and here we sit with food, 15 minutes left in our suit, no bottle of champagne that was set to come with the spa package, and no jets to this massive tub. They did end up comping 10% for the jets not working but over $1800 for the minimal service provided will most definitely end in lack of return business. We go to check out at the spa only to be told it needs to be charged to the room because the spa package for the room that came with a spa credit doesnt notify the spa... how is this a four star hotel and a hotel room with credit dont correlate to the spa? Simple customer service and small changes could take this place to what should be a 3 start to a 5 star. - if your booked package includes vallet, provide it to the guest - if you have to wait for a clean room, comp a glass of wine or appetizer, or offer a discount to an upgraded clean room (the hotel was nowhere near fully booked this weekend) - softer robes for the spa - ensure the jets and ammentities work, and if they dont, comp something or provide additional time in the suite instead of feeling rushed out - offer additional time in the spa suite in general. After a massage, facial, and failed attempt at a bath you had no time to relax and eat - provide disposable eye mask for the massage that can be sprayed with essential oils to enhance the experience instead of a rough towel that slides off - focus on customer service. A quick couple minute speech of what's happening during our stay and pointing out where things are goes a long way! Our massages were AMAZING. But all in all, the best part were the seasoned fries that came with our overpriced spa experience. - sincerely, somebody who worked/trained in resorts and spas

The location of this lovely hotel is breathtaking. Green, rolling hills make this a delight for anyone who wants to be away from the busy downtown area. The drive up makes you feel like you're not in Texas. The staff friendly and welcoming. The rooms were spacious, clean and offered what we needed. The showers are awesomely spacious. The robes and a welcoming bottle of wine in the room, were a nice touch. The biggest downside, toilet room has no doors, so absolutely no privacy

First time to Austin, we wanted to stay on the west side of the city so we could be close to hill country and away from the traffic - and the Granduca delivered! Recently renovated (like just reopened fully 2 days ago) the place is beautiful! We got the junior suite which was very spacious and homey. The pool is very private and surrounded by trees. The Laurel was so good we had dinner there two nights in a row! But most importantly, the entire staff was very friendly and helpful - they went out of their way to make sure we had a good time. If we come back to Austin, which we will most likely in the spring for the flowers, we will definitely come back!

This is just a fantastic hotel. The service is top notch, they have a great and well stocked bar, and the room comes with a complimentary bottle of wine! The only downside is the distance from downtown, but it is very scenic in the area if you are looking for a quieter location.

No complaints here. Good food at the bar and restaurant. Option to self park, 2 complimentary waters and bottle of wine. Room was nice, not as updated as we would have liked but the bathroom was awesome. Very nice shower. Beautiful part of town. We’d stay here again.

Location, location, location. Beautiful. And add TOP NOTCH service and food. This is an A++ restaurant and hotel. I will be back one day. We had a wonderful night's sleep. The building itself is gorgeous. Everything was in great condition and very clean. The beds and pillows were fantastic. The bathrooms were huge. I would love to stay there again. The dinner at The Laurel was really good. The steak melted in our mouths. And the server was perfect.

Overall the experience was good... The bar is what brought my review down a couple of stars. It is clean and well kept. The few days I stayed here, the bartenders never ask if I would like a drink or food when seated. This wasn't during a high traffic time either. Other than that it was a nice place.

I really don’t know how this hotel is 4 stars. Feels like a 2-3 star hotel at best. Don't let the updated bar fool you. It is VERY VERY outdated. There is zero sense of luxury. My towels had holes in them. Bedding was old, furniture was banged up. I am very angry. Also the hallways are loud. Stay out!

I’m sure this is a really nice and beautiful hotel based off of previous reviews. However the customer service is horrible. The hotel was fully booked (no big deal) however they had a “guarantee” check in time of 4PM. After waiting for over 2 hours for our room, that we had reserved months in advance, they could only tell us that our room was “still being inspected” but couldn’t give us a time frame. Didn’t try to do anything to make it right for us minus allowing us to cancel our reservation free of charge. After spending all day traveling and running on a few hours of sleep, a simple apology and a reassurance would have gone a long way. Don’t stay here during peak season unless you’re okay with spending hours in the lobby.

Very Nice hotel - I did not give 5 stars for several reasons which can make a huge difference for a second stay.HIGHLY RECOMMEND THEY REPLACE BATHROOM DOORS.The double slatted bathroom doors are outdated and provide absolutely no privacy especially with no electric fan. Also, the bathroom lights are dim and cannot be adjusted for getting dressed to apply makeup or to shave. The cafe would be great if they add some healthier items like turkey or chicken sausage/bacon and plant based. Also, if they would add more varied styles of omelets with flavored creamers for coffee. Those little extras make all the difference in the world! The hotel was aesthetically pleasing and the staff friendly!. The outdoor courtyard was beautiful.

This place was a pure joy. We had Tickets to the UT game and decided look for a place a little outside the chaos of Downtown. Hotel Viata was well worth the 15 minute drive. Driving up to the Hotel you feel as if you are entering an Italian Villa. The inside facility was very impressive with similar decor. The room was spacious plus we enjoyed the complimentary bottle of wine. The bed and pillows were perfect. We loved the bar area along with the live music. The pool are was spectacular. The bed and pillows were about the best I have ever slept in. Parking was free, which is unheard of. We are planning a return in 3 weeks!

Wow! I have never stayed at this hotel brand before, but man did we get our money's worth. The staff from valet, to check in, to the restaurant, to the bar, and even room service was courteous, kind and helpful. They appeared short staffed, but still did best to cater to guests. My wife and I took our first get away since pandemic start and it could not have gone better. We did their Romance package, received a room upgrade and enjoyed all of the amenities. Loved the record player with Sinatra '65 greeting our arrival. We will definitely be back!

Had a great stay here! Very nice hotel, the restaurant has great food options (vegan and vegetarian), was fairly priced, had great service and had great hours. The rooms are very nice, the bathroom and in particular the showers are very spacious. Also features some nice views and some great amenities (spa, fitness center, pool etc). The hospitality was also awesome and I'd recommend it to anyone looking for a relaxing stay!

Was at an event during the ice storm, and water and power shut off in the area. The staff were excellent, professional and did everything they could to accommodate the group. Facilities were great for the event. Room suits were top notch. Free parking. Nice hillside views. There's literally two buildings at this geographical area, the hotel, and an Apple satellite office building. Depending on your plans and where you want to go in Austin, keep in mind that while this is not far, is not the most convenient for downtown.

Me and my Spouse got married here in October and it was wonderful. The outdoor ceremony was terrific and the staff was attentive to every need. The food was AMAZING and our guests raved about the food and specialty cocktails. The only qualm was with the event coordinator turnover during the planning process; however, we managed to get the room blocks figured out. Gorgeous venue to stay and host an event.

It was a nice hotel on a hill with good views. The reddish hair man at the front desk was very sweet and accommodating. The bartenders and cocktails were great. The carpet had some stains but it is what it is, it was still nice and clean We picked this hotel because we were told over the phone and in person that the pool was heated and it absolutely was not. We were annoyed but decided to use the hot tub instead only to find out the hot tub was colder than a bath. It was honestly extremely disappointing since this was the reason we picked this hotel. When we come back to Austin - we will choose another hotel.

We have always loved this hotel! Now known as the Hotel Viata, and freshly renovated, it is modern, with a grand Italian cozy feel. We took the kids for the yearly tree Christmas lighting and it was incredible! It was beautifully decorated, the tree was in the courtyard and they brought in a choir, served cookies, hot cocoa and Christmas cocktails! The lighting ceremony began with Santa coming out and lighting the tree! What more can you ask for? Tree, cookies, hot cocoa and pictures with Santa! It was truly a magical event for families with kids of all ages. The staff was friendly, kind and even went out of the way to make it a wonderful event for all their guests! It reminded us of how much we love this hotel. So, we’re making plans to stay there for our anniversary! Have you stopped by the Hotel Viata recently? I suggest making a reservation for dinner or going for cocktails and staying the night! Maybe even making an appointment to try their new spa on the premises. You’ll definitely be relaxed and ready to get back to life after that. I know you’ll enjoy your stay!

Beautiful location. Relaxing, immaculate, and well stocked rooms. But i'd give 6 stars for the service, if I could. They are truly lovely! The hotel is under renovation at the moment, but they're doing their best to keep noise and dust out of sight and out of mind. A relaxing and lovely place to stay.

My husband and I had an amazing time at this hotel. It is pulled back enough form the city center to give you rolling hill country views and quiet, but you can easily access town without using toll roads within 19-20 minutes. The staff is truly kind and will do whatever they can to make your stay special. We went for our wedding anniversary and my birthday. Rooms and decor we and very elegant, and they recently finished a remodel. The spa was not open yet when we were there, but there is the spa, ample outdoor sitting spaces, clean updated gym, complementary bottle of wine and two water bottles, on site bar/coffee bar and restaurant. Restaurant was overpriced in my opinion, so we drove to 4 minutes to Kirby Lane for breakfast in the mornings. We got a late checkout to enjoy more time sitting around the hotel. Definitely recommend for couples, singles, weddings, and older adults. Not a good fit for kids though in my opinion. You can easily tip people using a QR code.

Great hotel. Unique Greek /Rome look. We have been treated like stars from door to stand Desk to waiter. Everyone was super helpful and we felt like home. Lady at front desk upgraded us to beautiful 2 bedroom suite just to make my birthday more special. We had dinner at restaurant downstairs. Everything was great. Drinks are amazing. Pool is beautiful with huge hot tub. Great experience