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Frequently mentioned in reviews: room (35) hotel (31) stay (18) staff (18) great (17) water (16) front (16) breakfast (16) desk (13) clean (13)
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  • 1/5 Joseph V. 4 months ago on Google
    I have been staying at this hotel for more than a dozen years, and the last three stays over the last 4 months have made me vow to never stay here ever again. The elevators are invariably broken, or slow, the rooms and common areas have not been kept current, the toilet in my bathroom failed to flush, and over the last three visits, there have been significant periods Of no hot water. When I called the front desk to ask about no hot water this last time, the clerk acknowledged that their boiler was non-functional, and had no idea as to when it would be fixed. So I immediately checked out, and checked into the Hyatt next door. The Hyatt's actually a nice place, now I have a new better place to stay when I go to Austin.
    3 people found this review helpful 👍

  • 1/5 Daniel D. 5 months ago on Google
    Have stayed at various Embassy Suites throughout the years, but this one probably the bottom top 2 I have experienced. Extremely out dated, furniture is old, carpet is filthy and greasy looking (I wore shoes or socks, not bare feet), toilet seat not connected, or drain didn't work, shower took at least 20-30 minutes to get even warm (waste of water), lobby furniture definitely was stained and old just like rooms, pool was filthy dirty water, and so much more. Would not recommend anyone to stay here. Not the fault of staff, as they tried to help the best they could. Management obviously doesn't care.
    3 people found this review helpful 👍

  • 1/5 Samuel R. 1 year ago on Google
    As a Diamond member it was sad to visit an Embassy Suite and feel like I was staying at a Motel 6. The front desk staff had no desire to greet or welcome you. They switched me to a king from double beds. Told me they were sold out. Looked on the Hilton app. They were not sold out, they could have offered me multiple solutions. When I got to room I called downstairs to ask for extra sheets, towels and pillows as the sofa bed was not ready to sleep in and then went to dinner. When we got back to room. They had not delivered to the anything to the room. We called front desk and they told us we needed to pick it up downstairs as they would not provide that service. The air-conditioning was making clanking sounds all night. I felt the springs in the bed. The room was clean and the breakfast was very good for the traditional embassy suites.
    2 people found this review helpful 👍

  • 1/5 Cali A. 4 months ago on Google
    This hotel sucks. It smells fried bacon, ham, and sausages everywhere in the building, even in the rooms, and all day long. The smell sticks to your clothes and hair. I felt like I was in a McDonald's kitchen. Plus, the hotel doesn't have a guest laundry facility, and the AC is both bad and noisy. I turned it off, but it wasn't enough since a terrible noise woke me up at 3a.m. They didn't even apologize for that. The bathroom, along with everything else in the room, is old: the sofa is bad, the bed is uncomfortable and there were stains above the bed you'd rather not know what they were. My stay was totally unpleasant. They give you vouchers for free alcoholic drinks during happy hours, but I still had to pay because I wanted a glass of prosecco. It's the only alcoholic drink I can have without getting sick. Therefore, I ended up with 8 vouchers I couldn't use. I had only one drink and when I complained at the front desk because they could have offered it, the guy, who believed he was a manager and he wasn't, answered: you free to go. I will never go back there. Horrible people, horrible hotel.
    1 person found this review helpful 👍

  • 5/5 R 1 year ago on Google
    A few room problems. But manager emailed asking about the room mid-day and had it all fixed by the time I returned later that night. Nice hot tub, big thick clean towels and plenty of them. Hot breakfast buffet and evening happy hour! Lovely Christmas decorations.
    1 person found this review helpful 👍

  • 5/5 Angela B. 2 years ago on Google
    Great hospitality here! Price was decent and place is very clean. They went above and beyond for me and since I'm here recovering from surgery, this has been a nice extra! Will definitely come back! Rooms are cozy. Wish the lounge area wasn't so cold so I took my things to my room to enjoy. Other than that it was great!
    1 person found this review helpful 👍

  • 5/5 k r. 1 year ago on Google
    We enjoyed our stay here. All of the employees were kind and so helpful with anything we needed. We appreciated the great treatment we received from Giselle at the front desk and Karen at the bar was amazing! Any hotel can be clean and made to look nice but the people you encounter during your stay really make a difference.
    1 person found this review helpful 👍

  • 2/5 Cirilo H. 5 months ago on Google
    Great location, great staff. The room was....dated and in need of serious repair. We tried to stay for 3 nights but just couldn't sleep due to the noise and conditions of the room. Was going to ask to move but after reading reviews of more of the same we just decided to check out and go elsewhere.
    1 person found this review helpful 👍

  • 4/5 Rodney R. 1 year ago on Google
    The hotel is very clean and beautiful with great breakfast but there’s room for growth especially in the service area. According to one staff member you need to request your room to be served otherwise they won’t clean it even if the do not disturb sign is not displayed at the door. That’s exactly what happened to us, but once we addressed the issue they brought us everything we needed and the front desk gave us some treats.
    1 person found this review helpful 👍

  • 1/5 Renee W. 8 months ago on Google
    The room was outdated, the pillows were the flimsiest pillows I have ever experienced, there was mold in the bathrooms of multiple rooms. A coworker tried to change her room after finding a ton of mold, and three different rooms they sent her to all had mold. My bathroom had it as well, just not to the extent that she found in hers. Several coworkers found mold in their bathrooms. My carpet was wet due to something leaking around where the refrigerator was, but may have been the air conditioning unit or the small sink , it was not the refrigerator. The couch in the room was the most uncomfortable hard couch, and it had such a look to it, that I sprayed it down with Lysol, and then covered it with a blanket to sit on it. The conference room we were in started to have water leaking from the ceiling. The room was very small for the number of people they were told would be attending. We were supposed to have 10 person tables, that were more like seven/eight person tables. One of the two elevators ran so incredibly slow, I started intentionally avoiding that elevator, and would not get in it if it reached me first. All of us have informed our supervisors to not ever stay at this hotel for our conference in the future. A positive is the breakfast buffet that included being able to get a made to order omelette. That was great.

  • 1/5 Claudia D. 1 year ago on Google
    The hotel accommodations were great. The room was clean and the front desk staff was helpful. Jordan was absolutely amazing. There was some soccer tournament and the hotel was filled with junior high students. They were so loud we could hardly get any sleep. The elevators were being used constantly causing sometimes a full five minute wait to go up or down levels. Breakfast was unpleasant because the kids were horsing around. One morning we had to wait until two kids stopped kicking each other so we could proceed to the breakfast area. The noise level made my toddler extremely anxious which lead to a very difficult night. Overall, this stay was not pleasant. I wish the staff would have stepped in more to calm the unnerving chaos over the weekend. I usually love Embassy Suites and the calm nature it has, but this trip made me not want to go back. As a Hiltons Honors member, I was a bit disappointed.

  • 2/5 Laurie S. 5 months ago on Google
    Dated! Dated! Dated! Room was like staying at a scratch & dent sale at a used furniture place. The carpet, curtains, pretty much everything was a throw back to the 90's. Wasn't even able to charge my cell phone. Wishing I would have stayed somewhere else for the cost.

  • 5/5 Ana R. 7 months ago on Google
    Our experience with the hotel was very pleasant. We were there for one night after dropping off our daughter to UT and spending the day in Austin The hotel is beautiful on the inside and all staff is incredibly accommodating and welcoming to all. Breakfast was our favorite part. They have a GREAT delicious selection for the buffet portion. They also have an omelette portion where Oscar cooks it for you right in front of you. It was so delicious he did wonderful. Elizabeth, the nice lady going around picking up plates, was making sure everything is going well. She was so sweet. She was constantly on her feet and being very kind to all. Overall the hotel was a great experience and would recommend to anyone going to Austin.

  • 4/5 Sabur M. 4 months ago on Google
    I concur with other reviewers in that the hotel is somewhat outdated. I do like the layout with the vegetation inside and the open feel since the hotels all surround the outside of the hotel. The staff were friendly, especially Ryan at the front desk, and they have the made to order omlet/pancake breakfast that some people go to embassy suites for. If your going for the made to order breakfast, probably a fine option. Otherwise, you may prefer a more modern hotel.

  • 5/5 Mike B. 1 year ago on Google
    The Embassy Suites near the Arboretum is a great hotel. We had the pure wellness suite. It was very clean and the ventilation was fabulous. Good morning breakfast which includes freshly made omelettes was great tasting. The Hotel has a great location near plenty of shopping and restaurants. We will definitely stay there again.

  • 5/5 Timothy & Krystal W. 4 months ago on Google
    Love this place. All suites, 2 full rooms. Big comfy king bed in one bedroom with a door. The couch pulls out. 2 big TVs. Big table to eat at. Staff is super friendly, always. The location is great and easy to access downtown, Mopac, 290, 183, i-35. They have the best breakfast hands down. The complimentary evening snacks and drinks help put this place over the top. Anytime we're in Austin, this is our go to.

  • 1/5 Bill R. 1 year ago on Google
    Hello- Although the staff was able to handle the adversity well, I’ve never been able to comfortably settle in here at all. When I arrived, I waited a very long time to check-in and then was confronted by unruly customers (no fault of the staff) that was frustrated about various complication. No hot water (when it was freezing outside) , no working AC units and slow service. I heard all of the complaints when I was finally able to check in after a long night and drive to have no hot water myself. I have not been able to take a hot shower since I’ve been here unfortunately and never was able to settle in and get a good nights rest. I would have packed up and went to another hotel, but unfortunately that was not an option for me. I was able to sleep in a bed, but it was equivalent to sleeping in the car since I felt like I was on the streets. Again, the staff did well as the hotel went through these challenges, but that didn’t change the experience I had. I’ve stayed here many times over the years and the experience went down. My future choice in hotel stay in Austin more than likely won’t include staying at the Embassy Suites Arboretum area. Thank you.

  • 4/5 RAQUEL G. 4 months ago on Google
    We truly enjoyed our stay! I also agree with the fact this hotel is outdated. But despite all the negative impact from our visit, the staff and food made up for it. Starting with our welcoming front Desk Clerk Ryan was super helpful, friendly and positive attitude! As Hilton members we have always chosen Embassy Suites. We loved all the staff we came in contact with. Our bartender was awesome! The morning breakfast crew was very hospitable and very friendly. On the day of check out Jordan who was the front desk clerk was awesome as well, very friendly, helpful and very apologetic with the crazy crowd of kids who stayed over the weekend. My commendations to Jordan and Rosendo for their professionalism! Despite them looking very young, they listened to my complains over the kids running around unsupervised because the lack of parent care. I can only imagen how difficult this makes the employee's job, but despite that they maintain a smile and a professional aditude. On another note: if we could turn up the heat in the jacuzzi, that would be nice!

  • 3/5 Zuum 8 months ago on Google
    I had not stayed at an Embassy for some years, we were a bit disappointed. The lobby itself was good. The rooms were not real clean and rough around the edges. When we first got there, they seemed very full. The room was rough, the noise from the hall was loud, the air conditioning seemed to have some mechanical troubles and woke me up with it's loud start up sounds. The bathroom was rough with some moldy caulking, mostly needing updated. Water temperature and pressure was not great. After 2 nights of interrupted sleep, and the hotel had emptied out, we got another room down the hall. The new room was all around better and newer but still a bit rough. It was much quieter, water was somehow colder even tho the hotel was much more empty. Shower curtain rod was loose and not allowing it to keep all three water in. Breakfast first day, cook did not seem to want to be there, next day was much better. The Bar maid was nice and friendly.

  • 5/5 Ashleigh C. 1 year ago on Google
    Our stay so far hasn’t been amazing, but the staff is so friendly and helpful. Tasha, sweet, kind and over all super star! Tasha was working the night out elf friend found us after traveling. I left a sticky note and our elf at the front deck before Tasha’s shift. I just asked if they would call the room and say that he was there. Nothing extravagant just so our kids knew he found us. Tasha made Christmas Eve morning so magical for our boys. She had a whole set up made with gifts for each of our boys and a typed note from our elf. I was completely shocked and so great full for her doing more than I ever imagined. She is a magnificent woman who deserves all the appreciation. Merry Christmas!

  • 5/5 Nikohl A. 1 year ago on Google
    The staff are amazing!!! Every person we came in contact with was kind, courteous, and helpful!! We especially loved the bar area! Karen and Liz are two special people the hotel is are lucky to have! They keep us coming back to this location! And they make amazing drinks!

  • 5/5 Miriam V. 1 year ago on Google
    Oscar and Elizabeth were superb, these two people were exceptional courteous, helpful and professional. My family and I stayed at this hotel one night and decided to have some breakfast and it was a very satisfying decision, from the service to the food it sure was something unexpected from previous experiences at other hotels we’ve stayed. Keep up the good work and service for it sure doesn’t go unnoticed.

  • 5/5 Nora C. 1 year ago on Google
    Everyone was friendly and the room was crispy clean! The morning breakfast was amazing! Best omelette! Elizabeth was the one helping us at the dining. She went the extra mile catering to our elderly mom and mother in law. We felt right at home. Thank you.

  • 2/5 Rebecca W. 1 year ago on Google
    Friendly staff, room was clean, bed is comfortable. Downsides: no hot water in the shower, the clocks were all set to the wrong time with no way to manually change them for accurate wakeup alarms etc, and not the best lighting in the room, so if you have events planned it may be hard to get ready with good visibility. These things seem minor but can make a huge difference when traveling for work or events.

  • 2/5 Emily 1 year ago on Google
    It’s quiet and the rooms are nice. The problem we had is the pillows are terrible (they’re pretty much flat) the shower door doesn’t close all the way and water gets all over the floor making it extremely slippery. Forget about even calling the front desk because nobody will answer. We called 4 times hours apart and nobody picked up. We are extremely disappointed in the performance of this hotel and do not recommend it.

  • 5/5 Edgar H. 1 year ago on Google
    Stay was excellent from check in to check out. We would like to thank Jordan for his awesome customer service!!! He was kind, knowledgeable and went above and beyond for me and my family. Hotel was clean and room was comfortable and cool, Embassy is the best place to stay in Austin highly recommend it!!

  • 2/5 Rita P. 1 year ago on Google
    I stayed here based on an exceptional experience with an Embassy Suites in Michigan. HOWEVER, when we checked into this one, the room smelled strongly of wet carpet. The bathroom was tiny, the tub filled halfway with water while I showered, and at best, the water was mildly warmer than lukewarm. The pool was so filthy that the water was no longer clear. We were told to ask for towels and toilet paper but no one showed up and we had to ask again. Then one of my sons asked for an extra blanket and the staff member wanted my son to go with him to another room to pick it up, which I did not let him do and found inappropriate. I did not eat the complimentary breakfast there but my husband and son were unimpressed to the point that they skipped it after that, in favor of paying somewhere else; only getting coffee from then out, which they stated was good. For what I paid for this room, I expected A LOT more and will not be returning.

  • 5/5 Aaron W. 1 year ago on Google
    Staff was fantastic. Particularly bartender Karen who was friendly and went out of her way to make all feel welcome, my cleaning lady went above and beyond. Felt like an experienced cry one would get in very high end hotel. Last the guy who makes the omelets is incredible. Fast and I watched him take ten complicated orders (each articulated only once) and fire them back without error in record time. Very impressive all around. Will definitely put Embassy suites at the top of my list for future biz travel.

  • 5/5 Skyler H. 1 year ago on Google
    3-person rooms + KAREN!!! The suite-style rooms are awesome. We come to F1 every year and this is the perfect spot for our 3-person crew. That said, the gem of this hotel is KAREN!!! She’s the best bartender in town - knows her drunks, great advice on local attractions, and just genuinely the most sincere kind person I’ve ever met. Stay here and go say hi to Karen!

  • 4/5 M O. 1 year ago on Google
    Pure Wellness Rooms are awesome. As a frequent business traveler with allergies it’s a great peace of mind and worth paying a little more for filtered shower water and in room air purifiers. The beds are comfortable but a little on the firm side. Pillows very soft. I brought my own. I stayed on the 4th floor and it was very quiet.

  • 1/5 Rich C. 2 years ago on Google
    There is only 1 working elevator at this establishment, which made for a crowded elevator ride, both up and down. A couple that I visited with said that the elevator had been down for one entire week, even though it's clearly marked that the service for the elevator has been scheduled. With the currently working elevator, it would make a nasty shimmy when stopping at the top floor, which made for a scary/uncertain experience which was troubling. Within the room that we stayed, there was a very disgusting spot on the curtains, the buttons on the telephone in the bedroom did not work properly, there was a crack in the bathroom sink, the television set in the bedroom only connected to audio and would not connect to see what was on the screen, and the microwave oven was filthy/dirty/nasty. We then reached out to the front desk and were told that the maintenance individual had already left for the night. When we called back, there was no one available to pick up the call. We then went downstairs and saw the front desk person sitting in the atrium casually visiting with another hotel employee. When we went downstairs, with pictures, we shared with the front desk personnel what we had seen/experienced in the room and magically the maintenance person was still on sight to go upstairs and review the problems that we had reported. I felt that the staff was very nonchalant and was overall not very helpful. Also, we had been upgraded to the premium suits, complete with snacks and beverages, but were not made aware that the snacks and beverages would only be available at the initial check-in, and might only be replenished if we stayed more than four nights, since the hotel policy is that any room service/housekeeping only happens after a four-night stay. I realize that a lot of things have changed since Covid, back in March of 2020, but I hadn't realized just how much has changed.

  • 2/5 Hope P. 2 years ago on Google
    I stayed in room 209. The sheets reeked of chlorine. It wasn't noticable during the day, but at night, it made it hard to sleep. One of the elevators was not working. I liked the plants in the lobby. It made the place feel much more comfortable. The breakfast was good. The shower wasn't working. I tried to pull the little thingy on the water faucet but it didn't work so instead I just used the bathroom sink. The toilet paper was too far behind the toilet which made it hard to reach. The electrical outlets are kinda iffy. Sometimes they work, sometimes they don't. If I ever come again, I'll bring my own blankets and pillows. I think it's genuinely a good hotel. It's just got some design flaws.

  • 3/5 Stephanie M. 2 years ago on Google
    I really did like the hotel, despite its cries of "please update me." But the comfort level of the sitting area furniture is beyond bad. Bed was comfortable, linens were nice. Water pressure not great. Free breakfast was really good, happy hour is a nice touch. My stay began Dec 24 and I understand restaurant/room service being closed Christmas day and maybe early Christmas eve. But the day after Christmas? And the day after the day after Christmas? No. Some investment in new furniture and new carpet throughout would make this property wonderful.

  • 4/5 R 2. 2 years ago on Google
    Very good place to stay and we would return. Rooms are a bit dated but very clean and quiet. Free breakfast and managers happy hour were a great plus. Staff was helpful and friendly. Good location close to many dining options and the Domain. We enjoyed our stay!


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