5/5 Stacy M. 1 year ago on Google
Ya
Know,
I
stay
in
IHG
Hotels
pretty
much
5
weeks
out
of
every
6
and
I
have
to
admit
I
have
been
writing
up
a
lot
of
bad
hotel
reviews
lately.
Mainly
due
to
service
but
sometimes
due
to
quality
also.
So,
when
I
received
a
letter
under
my
door
from
the
hotel
manager
that
thanked
me
for
being
a
Rewards
club
member
and
asked
me
to
allow
him
to
make
things
right
prior
to
filling
out
a
bad
survey,
I
was
impressed.
I
haven't
had
ANY
other
manager
bother,
and
I
have
had
some
pretty
big
issues
with
service
at
some
of
the
hotels
I
have
stayed
in.
The
only
problem
I
can
think
of
with
this
hotel
had
nothing
to
do
with
service
but
with
the
architectural
design
of
the
building
-
something
that
can
not
be
fixed.
For
some
ungodly
reason,
they
decided
to
build
it
so
that
there
is
no
shelter
for
you
to
pull
you
car
up
under
when
you
check-in
like
you
see
at
virtually
every
other
hotel
in
the
entire
world.
And
when
I
arrived
AND
when
I
checked
out,
it
was
PELTING
down
rain
so
that
even
with
an
umbrella,
there
was
no
way
to
avoid
getting
soaking
wet
because
I
had
to
manage
loading
my
luggage
and
belongings
for
a
5
day
stay
in
and
out
of
the
car
with
one
hand
while
the
other
was
holding
the
umbrella.
Consequently,
I
had
to
change
clothes
when
I
got
into
the
room
on
the
way
in,
and
at
a
convenience
store
on
the
way
home.
Other
than
that,
the
hotel
was
great.