1/5 J A. 1 year ago on Google
Horrible
experience.
This
was
another
reward
stay.
I
guess
I
did
a
great
job
of
saving
up
all
my
rewards
points
and
waisting
them
on
horrible
hotels.
The
breakfast
attendant
at
breakfast
told
me
to
save
some
eggs
for
other
people
because
I
had
two
egg
tacos
in
my
plate,
on
for
me
and
one
for
my
wife.
Then,
when
my
wife
returned
the
plates
to
the
kitchen
area,
the
same
attendant
asked
her
very
rudely
if
we
are
even
staying
at
this
hotel.
I
spent
40,000
rewards
points
for
our
room.
My
wife
was
so
upset
how
this
associate
spoke
with
her
that
she
was
in
tears.
I
went
to
the
breakfast
area
and
told
the
woman
while
standing
at
the
door
to
the
kitchen,
that
I
didn't
appreciate
her
speaking
to
my
wife
like
she
did.
This
woman
came
out
of
the
kitchen
area,
got
in
my
face
and
was
cussing
at
me
something
bad.
Then,
when
I
reported
her
actions
to
the
hotel
management,
she
lied
and
says
she
felt
threatened.
If
anyone
one
felt
threatened
it
was
me.
She
already
looked
like
she
could
beat
me
up,
plus
she's
twice
my
size.
And
I
have
yet
to
hear
back
from
Hilton
regarding
this
other
than
the
fact
that
she
is
claiming
to
have
been
threatened
and
how
they
are
educating
their
associates
on
how
to
handle
situation
when
they
feel
threatened.
It
used
to
be,
in
the
hotel
industry,
hotels
cared
about
taking
care
of
their
guests,
but
I
can
see
now
that's
not
the
case.
If
an
employee's
actions
could
be
as
egregious
as
this
woman's
was,
and
yet
the
hotel
intends
to
stand
behind
her,
then
guest
relations
under
the
Hilton
umbrella
have
by
far
seen
better
days.
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