I made the reservation through booking and called the hotel twice before the trip to confirm that it would be ok to check in at 1am, as it was my flight time, they said it would be ok. I arrived at the airport and the internet SIM card I bought in my home country didn't work, I managed to order an Uber using the airport's Wi-Fi. I arrived at the hotel and they informed me that they were overbooked and that they could NOT honor the reservation that was CONFIRMED. They had room for 1 night, but they only do reservations for the week (which was what I reserved), and they couldn't open exception for me to stay 1 night, even if I was in that situation because of them not honoring my 1 week reservation. They simply said that they could not do anything. I argued that they couldn't do that, that that's not how they do business, that I came from another country and had been traveling for 24 hours and that I wasn't there just to see if they had a room, I came because I made a reservation that should be honored, but the woman (Robin) just said that she couldn't do anything. I asked her to help me solve the problem (which she caused) and she called another hotel and they had space, but it would take 3 hours on foot to get there. - I had no internet and no access to the network to make calls, so I asked her kindly to call a taxi for me, she couldn't find one. - I asked to use the wi-fi and she DIDN'T ALLOW IT because I wasn't a guest - I asked her to call an Uber for me and she REFUSED claiming it would come out of her pocket (not even me paying with money I had on hand) - I asked to stay at reception until a nearby store opened, she said NO. And she started expelling me from the hotel I started crying and said I wasn't going to leave there because of security, I was ALONE at NIGHT in an UNKNOWN COUNTRY, with a suitcase, in a hotel on the side of the road that refused to honor the reservation. She threatened to call the police, she didn't but she kept threatening me. I insisted a little more and she printed a paper with instructions from Google maps on how to get to a 24-hour restaurant so that I could use the wi-fi there and call an Uber to another hotel. The restaurant was a 25-minute walk away on the side of the highway, pitch black, almost no cars passing by, simply sinister. She called it "help" and said I wasn't her problem and she couldn't allow me to be at the front desk. Defeated, I walked out the door, took a few steps towards the parking lot and despaired, I couldn't move, I couldn't believe the ABSURD that was happening, I had never been so humiliated in my life and I had never felt so helpless. I only thought about the worst and the absurdity that was happening. Without internet and unable to make calls, alone, on the street, in the dark, the only option I could think of was to call 911 to ask for help. Thank God the call went through, I told them what happened, they sent two police cars to where I was, they called another hotel and there was a vacancy, they kindly took me there. As it was Formula 1 weekend in Austin, the city was PACKED, there was almost no accommodation left, the few that were left were at stratospheric prices, far beyond my budget. I managed to stay at the alternative hotel for 3 days, and with no other option, I had to buy a flight ticket back to my country as I had nowhere to stay to continue the trip. I lost the original ticket, I lost the plans I had, I lost money and I lost the desire to travel. I'm in depression. And they said that the other guests who would arrive after me would receive the same treatment and would not be assigned a room, so I would be very worried about reserving this hotel if I were you. Booking said they can't do anything, and I honestly lost trust in the platform, if they don't support the customer when they see the absurdity that the accommodation did, they are complicit and it shows that as a guest, you have no support. I do not recommend the hotel or booking ever again.

My family and I never had a chance to stay since they cancelled our room because we have a cat (even though on Booking, the listing says that pets are allowed). We paid over $700 and were assured that there would be no charge since THEY are the ones that cancelled on us. We were also told that we would get a refund in a few days. That never happened. We called and talked to the manager, she was extremely rude and was ZERO help in resolving the issue! My daughter called Booking and they said it was out of their hands since they never charged us, it was the hotel. She reached out to her bank after a couple of weeks of no help from this place to file a chargeback. Just a couple of days ago the bank gives the hotel our money back and says we lost the chargeback because the hotel says that WE cancelled last minute and therefore we were owed NOTHING even though we NEVER set foot inside this place! A bunch of THIVES!!! Don't trust this "business", they will lie to steal your money! Not only were we left with no room for the week, we had to scramble to find a new place last minute. We moved back home to Texas from CO and this is how we're treated, with complete disregard, with several calls to the manager .unreturned, with our hard earned money stolen and with utter apathy from the management. HORIBBLE treatment!!!!! Please, stay away from this place!

My family and I stayed at the Uptown suites in Austin, Texas. Our home was delayed and we were not sure how long we would need to stay. Staying here was the best decision I made, during this very stressful time. Everyone was amazing, friendly and professional. Everyone from the front desk, maintenance and especially the wonderful cleaning ladies! The building is pretty new and being well kept and maintained. In the almost year we stayed, we had seen the carpets cleaned and touch up paint where needed, they had all the AC units serviced and were very good at communicating what to expect. They cleaned our room weekly and provided us with soap, towels and toilet paper. I do suggest you bring your own pillows and utensils. We used an instant pot daily. The fridge is a nice size and their are a good amount of cabinet space and storage but no counter space for meal prep. If you need a temporary place to stay, uptown suites is there to help take some of your stress and anxiety away at a pretty reasonable price.

I wish there was an option for 0 stars. We called over a month in advance to book a week in Austin to visit friends and see the F1 race. We specifically asked for our friends to be attached to the room so they could check in before us as our flight was coming in at midnight. Our friends were met with so much attitude and rudeness from the staff it was almost baffling. They were told if they didn’t pay with their credit card for the week right then they couldn’t check in despite us calling ahead to make sure they could or they could have us call to fill out a form to let them pay. (At this point they had already charged our credit card for the night so not sure why the hassle) but they stepped out of the lobby to call us to tell us what we needed to do or ask if we wanted them to pay….we called the hotel immediately and told them to send us the form so our friends could get in and they told us they just cancelled our entire weeks reservation because we weren’t able to check in and our friends “looked like” they didn’t want to pay… (later the staff told us our friends said to cancel the reservation which was a total lie they later admitted was only a supposition on their part) Now imagine you’ve booked a hotel over a month in advance, you’re flying from another country and landing at 12am and at 1am trying to find another hotel during an F1 race weekend while your card has already been charged at a hotel they WON’T LET YOU STAY AT?!? The next day we drove there to talk and the minute we walked in we were met with pure attitude without them even knowing who we were…. We explained the situation and they treated us terribly and said it’s not their problem and they are full so there’s nothing they can do. We calmly explained how utterly devastated we were that we had done our due diligence in planning for all the factors of our trip and now we were left with no hotel for race weekend and trying to find one would be over 600 per night… she sheepishly apologized and said she would feel the same… but then basically shrugged and said, we can call you if we have some availability that comes up… (I thought to myself… ya like if you spontaneously cancel someone else’s reservation??!) NO THANKS… I’d rather sleep in the street than here.

WARNING!! truck owners!! They broke in our truck. Our back right side window was broken into. We notified the hotel and said. “ This happens once a month to a variety of trucks only, nothing we can do. “ proceed to tell us they have no cameras nor security patrolling at night!! Luckily we had no valuables in the truck and over all our room was nice.

Though the hotel was very clean, and all of the facilities were in good working order I'll NEVER STAY at another UpTown Suites. Should you set a checkout date later than you actually end up needing your money for unused days is NOT refunded! The website does not tell you this "little" detail. It is on a sheet of paper taped to the desk at check in, but is mixed in with an entire 8.5 x 11 agreement. The guy who checked us in said nothing, nor did he point out the agreement for us to read before we paid. We used the hotel because our son had open heart surgery at Dell Children's, but we live in San Antonio. As with any major surgery, you don't know how long you will need to be hospitalized. For this reason we booked for 18 days. We only needed 12 because our son recovered so well. We couldn't give the days to another person staying at the hotel, and we didn't want to allow a stranger to stay in the room due to our liability if they damaged it. So the hotel got 6 days of our money. When we spoke to the hotel manager, her response was basically "Oh well, its your problem." They are also entirely unresponsive to customer service requests whether online or over the phone. Calls and emails are NEVER responded to. BE VERY WARY BEFORE YOU STAY HERE.

Between my car getting broke into and being treated like a child over a towel it was peaceful and quiet. They showed no empathy or sympathy for my car getting broke into. I was treated rudely on several occasions. I contacted customer service and they never got back to me. Apparently the car thing happens there regularly.

It was ok. I think it was over priced for what I got. There were some wort of bugs in the room as I kept getting bit. I checked for bed bugs but there was a bedbug cover on the bed that I didn't want to disturb in case it made things worse. I don't know what kept biting me I only know I kept waking up with new bites. I was happy there was a fitness room but the free weights were broken so only the machines were available for use. So, my stay was ok-ish.

I wish I could say good things about this extended stay but my experience here was disappointing, and I stayed here roughly 3 months. 1.) The manager Norma, is condescending and rude. A classless attitude that doesn’t have any place in hospitality & customer service. 2.) the hallways often smell like weed (which doesn’t bother me much, but is highly unprofessional). 3.) they come to your room and bother you for things they didn’t even ATTEMPT to use the ROOM PHONE for first, and could have very well been communicated via phone. 4) vending machines are always broken and something in the gym is always malfunctioning, along with the water filter they take weeks to change. 5.)Beware that rules and policies on the website are constantly changed verbally. The manager and her front desk staff run this place based off of the mood they’re in. 6.) I woke up a few mornings with bites and I didn’t think anything of it until other people mentioned it so now I’m starting to think there might have been a small bed bug problem. I hope they fix that ASAP.

PROS: The staff keep the Austin location pretty clean in comparison to others. The rooms are decent for the price. CONS: The manager is rude and you rarely catch her with a positive attitude. Some of housekeeping is sweet but there’s a few of them with the same nasty attitude. The water filter in the gym goes weeks without getting changed, walls are extremely thin, “rules” change based on managements mood, and the Wi-Fi is so bad I just opt out and use my phones data and hotspot quite a bit.

I was Actually surprised on how nice it looked on the inside. Only downside is no Cookware or dishes. But it was nice and clean. Other Extended stays provide you with the Cookware and dishes

Overall it was a good stay. My only issue was they don’t handle noise complaints at all. I Literally had to listen to a lady randomly screaming every day & somebody on the 3rd floor stomping at the most random hours. Besides that no issues..Almost forgot I got called at least 2 times a week by the front desk about paying for my room after I paid it. Another something is always broke in the wash room.

Ethernet ports in the room DO NOT have power running. Went to physically view the room a month before checking in. Asked if the Ethernet port has power, since I will work in the room. Because I require a connection to vpn, need to have the hard wired connection. I was informed yes, even advertises a “work space” online. The Ethernet port is in every room. Why have it if there is no power going there? Called the hotels IT support, was told maybe connection in some room, not all, but they did not know which, neither did the front desk. An hour later was informed by their IT, that absolutely no Ethernet port in the entire building had connection. Front desk wasabis informed this by their IT support. I informed them, I could not stay due to the need to work. At that point, I was informed i would be refunded. Was then informed would have to vacate immediately. It was well past 11pm at this time. Literally had to go back and forth to even get proof of a refund. No compensation (hey let us see if another property has any Ethernet connection or stay the night, but check out in the morning). Just there is nothing l can do, you have to leave the room since you’re being refunded. Which takes 3 days. No word from corporate,DM nor an on-site manager to make anything right.

Weekly housekeepers did a great job, but occasionally no service was provided. Front desk staff was constantly changing, and always rude when we asked for anything. Customer service was very poor, from agents to the manager. Suspicious people and activities in the parking lot, back door was broken, so anyone can walk in at any time. Laundry facilities and gym were good. Maintenance takes many days to address an issue. The area is ok, close to town and shopping. Would not recommend, as there’s better extended stays in the area.

Rooms are spacious and clean. Cost conscious customers can find it very satisfactory for the money they are paying for longer stay. Much better option compared to renting and furnishing an apartment for a single person for 1-2 months stay. Staff was very nice and always came whenever we requested. Always helped us and provided amenities we needed. Area is little sketchy at the begining but during the entire stay there was not a single issue that was noticed, so can't complain about it. Overall proximity to downtown, domain, recreational activities and such as, pretty good bargain for what you pay!

Very clean, functional room, comfortable bed, close to restaurants and gas station. A better choice compared to other locations with a kitchenette. The only negative I saw was in the laundry room. One washing machine was working, while waiting (two+ days) for the others to be usable. If possible maybe the parent company could build a location closer to Tesla. Another suggestion is maybe having two or three more drawers for clothes in the closet.

My family and I stayed at Uptown suites for a week before returning a week later to book for a months stay. I was told over the phone and by the person who checked me in that if I booked my stay for 28 days, not 30; I would receive a refund for the taxes paid. I was told this twice, once over the phone then again at check in. I did not get refunded for the taxes; I will elaborate more later. About half way along our stay my wife's car was towed from the property. I was never informed I needed to move the car. Her car, along with mine, are listed in the computer system, attached to my room and information. My wife was returning from work as the tow driver was lifting the car. When she told me about it I ran to the front office. The car was still in the parking lot when I ran in to ask the general manager Norma Gutierrez to let the tow truck driver know he was making a mistake by towing a resident's car. She refused stating the car was "abandoned" when I was standing in front of her telling her it is my car. After refusing to talked with the tow truck driver she tells me that it was my fault because I did not move it every day and that the people staying here need to move their cars everyday. My wife asked Norma, "are we not allowed to have our cars parked here as paying customers?"(being in a legal parking space on the property we are renting from). She replied, "you pay for the room not the parking". I asked her why she did not look up the car in thier system before towing it and she continued to say it was abandoned because it stayed in the same parking spot for too long. My car has the children's seats in it so we drive my car most of the time. This happen in under two weeks of our month stay. I have retrieved my car from the tow lot. I drove it back to where we are staying now from the tow lot. I have not spoken with or seen Norma until our last day of stay when I went to the front desk to renew the monthy stay. She refused to book our stay and then she refused to refund the taxes. Norma told me I needed to f#$@ing leave and was exremely rude. I have "proof" of this and if her superior sees this complaint, please reach out. Attached is a picture of the "abandoned" "inoperable" car I drove from the tow yard taken just moments ago

Had to stay for a week waiting for an apartment to be ready. If you have to work “from home” as my sister and I did, the wifi is mediocre at best. Possible it’s ok if one person is using but the tv connection also randomly went out. Probably too much for one room. Wi-Fi definitely isn’t as good as a normal hotel. Location looks bad when driving on the access road but we had no issues. Decent area. I was able to take my pup out at 3-4am no issues. Random people sitting in their cars for hours at a time…not sure what that was all about. The person upstairs sounded like they were moving future around all hours of the day and night, so if that bothers you, you may want to ask for the second floor. Not the hotel’s fault, just a rude person. We had the front desk go to them twice and didn’t help much. Not their fault. The front desk staff was A+. Ice machine was down the whole time, vending, gym, and laundry were good. You do have to take out your own trash (hopper on-site). Front desk will supply tp and trash bags. You have to provide your own kitchen supplies. Overall was a good stay and cute room!

This is apparently a non-refundable hotel. This keeps the cost of the room lower. The rooms are recently renovated (or just a newer hotel) and the staff was very friendly and helpful. Housekeeping only comes once a week, and didn't do a particularly thorough job, but I was there a little over a month while changing jobs and buying a house. Overall a good experience, and a good value for the money. One last thing: while the room does include a small 2-burner cook top and a refrigerator, there are no pots, pans, plates, or utensils. Make sure you bring your own.

It honestly was fine. The room was clean and decent I stayed here for 9 days. You get cleaning once a week. They could probably clean the bathrooms a little bit more thoroughly a couple spots were missed. Ac worked. Some cigarettes smell in the hallways pretty sure wafted in from outside. You do hear your neighbors but not a lot, I turned the fan on the AC unit which helped substantially with noise. My Roku didn’t work in the tv and that was extremely frustrating. The room was modern and bed comfortable. For a budget stay it surpassed expectations. I did buy an air freshener. Someone must’ve been cooking with garlic. There is a Walmart about a half mile from the hotel. I’d stay here again.

The reason that this is a great place is because of Norma and her staff. Norma and her staff are nothing shy of the best, they did so much for me going above and beyond the call of duty. Should anyone come they will be extremely impressed with the staff and the rooms at this extended stay. I cannot say enough wonderful things about Norma and her staff.

The manager is an ANGEL to me. I have been dealing with her for over 2 months. I CAN NOT EXPRESS the compassion, honesty, KINDNESS, ETC. MY story is extrordinary. She has treated ME IN a respectful, curious, gentle with so much empathy & understanding. Staff has bent over backwards for me. Can't say enough about my experience here. This has been my 3rd time. I will NOT GO ANYWHERE ELSE.

We rented out a room for 4 weeks and everything was excellent! My only issues were that the wifi is very slow and the kitchen is a little too much on the small side. The location is magnificent! There’s so much around and even a Walmart for anything you need. My room did get cleaned once a week and sheets/towels were changed as well. The front desk got us our key very quickly and check out was smooth. My only wish is that they would have more moving carts as there’s only one set. They doesn’t get used too often, but another set or two wouldn’t hurt at all. Overall, I’m very satisfied and I know where to look if I ever need to stay in Austin for that long again.

This was a terrific, high value stay. Nice front desk staff; clean, well-designed rooms; close (via car or Uber) to everything. Casual, safe, friendly, comfortable. Housekeeping staff helpful and responsive (and deserving of a good tip). Be sure to bring or order paper plates, cups and plastic utensils with your first grocery delivery; none are provided in the room. Which I preferred — no washing up. Very happy with our 9 day stay.