1/5 Mary H. 6 months ago on Google
One
of
the
worst
experiences
I've
ever
experienced.
Cannot
comment
on
room
quality
or
anything
like
that
because
I
was
treated
so
horribly
upon
arrival
and
eventually
asked
to
leave
or
I
would
be
escorted
off
the
property.
For
the
record,
I
am
a
fairly
even
keeled
person,
and
I
kept
my
cool
through
this
whole
process,
but
I
do
like
to
ask
a
lot
of
questions
to
make
sure
I
understand
everything
I
am
being
told.
The
story:
I
had
booked
a
week
stay
here
for
work
at
the
government
rate
to
which
apparently
because
I
am
a
'state
government'
employee
and
not
a
'federal
government'
employee,
I
was
supposed
to
be
booked
at
a
higher
rate.
We
had
some
back
and
forth,
I
called
Marriott
and
they
also
confirmed
that
-
this
took
about
15
minutes
to
confirm,
but
the
employee
was
right.
I
explained
to
the
Marriott
customer
service
rep
over
the
phone
that
they
need
to
update
their
fine
print
on
the
website
as
it
was
unclear,
but
I
know
now
for
future.
Since
it
was
midnight,
I
still
needed
a
place
to
stay
for
the
night
so
I
proceeded
with
trying
to
book
a
single
night
at
their
standard
(non-government
rate)
and
book
somewhere
else
the
rest
of
the
week.
They
quoted
a
price,
to
which
I
recalled
when
I
booked
this
hotel
3
weeks
prior,
the
standard
rooms
were
offered
at
a
much
lower
rate
and
had
I
booked
non-government
then,
I
would
have
been
better
off
all
along.
I
explained
that
the
whole
process
was
very
frustrating
because
had
the
fine
print
on
the
website
about
the
government
rate
been
clearer,
I
would
have
booked
at
the
lower
standard
rate.
I
understand
the
front
desk
employee,
working
the
graveyard
shift
is
likely
exhausted
and
they
are
confined
by
what
the
computer
is
offering
-
they
can
only
do
so
much.
I
understand
that
completely
-
but
I
was
expressing
my
situation
to
them,
hoping
they'd
understand
my
frustration.
Then
I
said
I
understood,
I
needed
a
place
to
sleep
that
night,
and
could
I
book
at
her
offered
rate.
She
proceeded
to
explain
to
me
in
a
very
belittling
tone
for
the
next
5
minutes
how
I
was
wrong
to
be
frustrated,
the
rate
was
the
rate,
and
finally
I
was
not
going
to
be
offered
a
room
there
for
the
night
and
to
please
leave.
I
have
never
left
an
establishment
feeling
quite
like
the
scum
of
the
earth
garbage
that
she
made
me
feel.
I
know
a
person
doesn't
always
make
the
place,
and
I
am
sure
my
inquisitive
nature
to
question
things
made
her
uncomfortable
(I
understand
that),
but
at
the
end
of
it
to
be
asked
to
leave
really
made
me
feel
horrible.