I booked here based on the great reviews but our experience was the complete opposite of others. Our room was dirty upon arrival. Carpet and chair had stains all over. The air conditioner was filthy. The walls are paper thin. Furniture was broken and staff said they were waiting for new parts. Stayed for 4 days and they never cleaned our room. When I brought it to their attention, they had an attitude then sent someone to clean it an hour later but both my children were already asleep. The beds were very uncomfortable, you can feel the springs in the mattress. The pool was filled with so much bleach it bleached my husband and son's underwear and swim clothes. There were only 2 things good about this hotel and that is its easy access to the highway and its breakfast. I will never stay here again and I recommend you don't either.

We booked this hotel for a 4-night stay amidst our 10-year anniversary getaway. We wanted to tour Austin without all the hubbub of staying downtown. Mistake. Room smelled strongly of weed. Upon requesting an air freshener, was handed a spray bottle of cleaning chemical and asked to return it to the front desk. Front desk attendant has taken more than 5 minutes to appear every time we’ve approached (4 times). Simply a sign on the front desk that they are assisting another guest, only to finally emerge from the back office and say “oh… hey.” I currently have no hope that a fifth visit would change anything. Not sure why we have two phones and zero couches or tables. One office chair, one armchair, giant floor space. Unfortunately, we planned on playing board games in our room, not rehearsing for the upcoming tango championship, so any table would have been preferable. The following morning, upon commenting (again) on the smell and requesting a coffee table for board games, we were assured that one would be delivered within the hour and the room would be febreezed (which I’m sure meant chemical sprayed with the same bottle we were handed on the first night). We returned 10 hours later to no table and the smell just as bad. Thankfully, we bought our own febreeze. We did not, however, bring our own table, as that would be ludicrous. One switch in the bathroom turns on light AND fan. Hard to take a relaxing soak with the constant whir. Fear not, though, that’s what the pool and hot tub you can smell in the lobby are for. Except… Hotel pool / hot tub area had three clean towels on the rack and four dirty ones strewn about, as there is no bin to place used towels in. Clock in the pool area is dead. Pool is… mysteriously… murky. I will not quote my wife’s reaction, as it wouldn’t me polite for mixed company. So we opted to just enjoy the 2-person whirlpool tub in our room... except... the water is blue? Have I been drinking that? Ugh... Continental breakfast was adequate after requesting that the coffee machine be stocked with coffee. On my only truly positive note, the gentleman running the breakfast are was incredibly congenial and accommodating. Overall, a massively underwhelming stay. I’ve paid half as much at a La Quinta in the middle of ghetto nowhere in Tennessee and had better experiences. Far overpriced for the lack of care the guests and facility receive. Two stars because that’s how many glow-in-the-dark stars are stuck to our room’s ceiling. Perhaps there was once a third neon star on the wall; that would explain the drywall patch/mud. An apt metaphor. C’est la vie.

Room could have been a tad bit cleaner, but wasn't horrible. Breakfast was amazing staff was very nice and helpful. Over all hotel was great. They do need more parking space tho.

Great hotel with clean rooms. If you get there late, and are hungry, don't expect anything close to actually be open. The internet will claim they're open, but they're not. However, the continental breakfast the hotel offers in the morning more than makes up for that.

This motel is excellent from the very start to the very end. The room was perfect, the pool and hot spa was great, the breakfast was hot and fresh and the staff was amazing. They were all smiles, answered any questions about the room and there was no noise from the highway or from other guests. When my wife and I are in the Austin area we will make another stop again at this place. Thank you! 😄😄😄

Breakfast was great. Many good choices. Pool was nice and warm. Beds were comfortable only thing the bed is more like a full instead of a queen size. I'll still give them a 5*

I've been coming to Sleep Inn Round Rock for the last 2 years. It's always clean and quiet. The breakfast is made fresh daily. The staff are sweet and attentive to my needs. I absolutely love coming here. Getting the Choice hotel membership so you can get reward free nights is the cherry on top.

Made a delivery to your hotel & was greeted rudely.. 2 young ladies at desk when I came in, one took off fast like she did not want to help me. The other was upset because she was having what looked like a personal conversation that I had interrupted. If this is how you treat your service personal I can only imagine how it would be if a stayed here .. very very unhappy, sad .

Shower was disgusting and stunk. the pool smelled bad and the next day our swim clothes stunk terribly. tv wouldn’t change channels. just underwhelming to be honest.

After switching rooms 3 times within a day and half we finally got a good one where everything works. The first room had no hot water the second room had no a/c and was 80 degrees and had to sleep in it since my husband and I were so tired. Not a very good experience with rooms. Everything else though was extremely great from service to the breakfast and the pool and hot tin were awesome as well.

We’ve been extremely stressed out due to the massive power outage in Austin, but when we arrived at the Sleep Inn Jade, Erica and Ruth greeted us so warmly and pleasantly. They exceeded the expectation of great customer service. They were knowledgeable, empathetic and helpful from the moment we arrived at the desk for check in and throughout our stay. These ladies are top tier. Kudos!

PROS: -Price -Area -Clean -Affordable -Breakfast -Check out time! -Love the room size for the price CONS: -Beds are hard, feels smaller than a queen, pillows are comfortable though -Elevator feels like it’s gonna give out when arriving to floor, feels like it has a hard time locking and will just collapse while the other one is out of order. SCARY! -Pool always has something wrong with it. Whether it’s not working bc the heater broke so the room isn’t warm and water is cold OR pool is warm and room is warm BUT smells like way too much chlorine that burns your nose, skin, and eyes just from not even being in the water. Also gives you a headache. -Walls are too thin. You can hear what’s going on the the room next door, heard the people next to me talk till 4am and heard a baby cry in the other at 11pm then 1am, 2am, and then 4am one last time. Overall rating 1-10 a good solid 6.5?

Cleanliness was okay , breakfast was normal.Even though we stayed a few days, never received room service , we had to go and ask for towels , shampoos etc.. the worst is front desk people , they dont solve any issue and treat tou very cold. Its an economic good quality hotel, if only they had better front desk service!

We didn't have electricity because of the latest winter storm in Texas. I thought we could make it through but after a day and a half without heat, lights or being able to cook, my family was cold, hungry and exhausted. The power company gave us a last minute update on when we could expect the power to be restored and by then all of the hotels I preferred, were booked up. Luckily I was able to get a room at Sleep Inn. I read the reviews and was a little hesitant about the quality of this hotel but.. beggers can't be choosers. I can honestly say that I was pleasantly surprised at how nice this place is for the price. Our double queen room was big enough to fit all 5 of us comfortably. It was quiet and close enough to a corner store, Walgreens and fast food places that I didn't have to worry about getting on the highway or going too far on the icey roads. The breakfast was decent...more than a typical continental offered at some places. My only complaint was that the beds and pillows are extremely uncomfortable.

It’s my first time here and I’m all about giving credit where credits is due. It was late night when I arrived and the lady that checked me in was so calm and polite. I needed that because I was an emotional mess. The room is so nice and clean. No crawling critters. No noise. It was what I needed to sleep a few solid hours. This place is definitely a step above Motel 6. Breakfast, a pool, a fitness Ctr. Wow

Great location, great value, great service and great rooms. But, ALL the employees of this establishment are PHENOMENAL! They go above and beyond to make your stay fantastic! Thank you to them all for such wonderful courtesy and making me feel so welcomed. ❤️