We had an amazing stay! This hotel definitely exceed my expectations. I was worried about the bad reviews! But our room was clean! Bed is heaven! You can't find a lot of hotel that has an amazing bed! I slept so good! They provided things u don't get from other hotels, gym was clean!, free breakfast (it was real breakfast) good choices, coffee! Food was good! The lobby was always clean! The sheets were clean! They provided you shower amenities. Not the tiny bottles! Like shampoo, conditioner body wash pumps from the wall of the shower! The shower head was perfect. Staff was nice. It was quite, and just clean! We are definitely coming back thr next time we visit Austin. Thank you! Also thank you for having the bell desk cart! It definitely helped a lot! We stayed 2 nights, I got married In Austin and thus hotel was only 15 minutes from bee cave! So convenient and definitely very satisfied!!

We came into town for business. We stayed here because it was the closest to the event. It's tucked in with some residential area in the back and close enough to walk to a Mexican restaurant if you so choose to indulge in some. We chose to eat elsewhere, but nice to know we had options. Our room was big and a bit on the warm side when we arrived. Typically, a room is set to a comfortable ac setting to get air circulating. This was not that. Our view was spectacular. A couple of things that I was not pleased with are that the room was next to the elevator and icemaker. I would hear the elevator ding, and that was annoying. I am a light sleeper, so that was aggravating. The shower could be a little cleaner. Bleach does wonders. Our bed was big, but I found it a little on the stiff side. The min refrigerator made humming noises, so I had to unplug. Other than those little things, it was fair. Oh, by the way, they do have breakfast. It's okay. Works for those who are pressed for time. That is why I am giving it three stars.

Front desk staff not friendly at all. No welcome no thank you. You won't get comfortable stay because next door's voice or TV. You can hear very clearly. Breakfast is not many to choice. Juice is out. Let me feel this location just better than motel 6 or super 8. Not recommended

I usually don't stay in these Hotels. Thise happened to be close, and very convenient for the business I was working on. Checking in was not so easy, the phone couldn't be answered. I tried 5 times, letting it ring 10 times, then 20 times on the final three attempts. So I went ahead to the Hotel, the woman behind the desk said problems with the phones. All the time it was ringing, I asked her it seems to be working, she just gave me a rude look handed Me my key card, and went back to nails and watching TV. The next morning different story wonderful woman behind the desk, pleasant smile very helpful with local directions. The room was very clean, nice for this sort of Hotel. I would say it was an 8 out of 10. I would definitely stay there again. Stacey L Templeman

The staff at the hotel was very nice but our room smelled so very strongly of cigarette smoke. We all woke up feeling sick. Very disappointed

I normally use Holiday Inn Express locations as my husband and I have had quite a few great experiences. Well all it takes is a bad stay to ruin it all. I made my reservations and all went well. I checked in and was told breakfast was at 6. Excellent, I had to be at my business location at 7. Ooops, mistake #1. Breakfast on the weekends was at 7. No biggie, other places were around for breakfast. Oops # 2, the charger in the room was not working. Of course this was the one time I Had to go buy a 16$ wall block to use and add to my collection at home, yes, $16. Third Oops, they charged my debit card twice and made my account negative. I figure this is an easy fix, let me call. Yeah this came to light on Monday the 16th so I call the hotel and no answer. I call corporate, they cant get an answer either. Phone issues - go figure. I put in a request through the app to have someone call me so I can have this corrected and I am still waiting. Even after calling back twice and the last time they claim the call will be escalated. I am still negative in the bank and the bank refuses to do anything since I am already in a dispute with Holiday Inn. I am a small X member. I will no longer use ANY of their hotels. I would rather sleep in my car.

My mother and younger sister came in from Colorado and stayed at Holiday Inn Express cuz it was close to my daughter's house. The room was really beautiful everything seemed to be perfect for them my uncle and Aunt stayed there is well once they got into town they didn't spend much time at the hotel we were too busy at gallivanting showing them Austin and going to the album and just getting to know each other I recommend highly seems to run in the family we all like Holiday Inn. And the funny thing is I was always a general manager of Ramada Inn and I turned them all into five star hotels would have loved her had a chance at a Holiday Inn especially a really nice one I grew up on Holiday Inn that's the only place we ever want to stay

PLEASE READ!!!! I’m not the first to report this!!! PLEASE READ ALL REVIEWS. This hotel manager and clerks conspire to STEAL money from your credit card. They ask for a credit card for incidentals then overcharge it hoping that you won’t catch it. When you do realize it they claim to return the funds several times hoping you go away. They will tell you it takes 10 days to reverse the process and blame it on a computer error. The manager is extremely prejudiced.

First room had hair in bed and shower... I was moved to another room and it was worst! The room was not cleaned, coffee stains on sheets, I complained on my way out and I was promised it was going to be cleaned by the time I came back and to my surprise it was the same way as when I left! I called to complain and I had two choices 1. The concierge could go do my bed and 2. They can check IF they had another room available (parking was empty) I choose option 2 and I was moved. Amenities are below standards and overall my experience was awful! Management is one of the worst I have ever seen/experienced.

We just checked out from this hotel yesterday. When we arrived, the room assigned us had the door ajar and smelled cigars. We requested the front desk for room change. Glad we were able to get a better room. The ff day, I approached Oscar from the front desk, I said hello and asked him what time the pool area was opening as it was already 9AM. Without a smile back, he told me he was going to check. After awhile, he came back. I was expecting, since I was seated on the chair in-front of his desk, that he would tell me that the pool area was open, he just went back to the desk and despite me asking him twice if the pool was open, ignored me. My husband had to ask in a loud voice for him to answer “yes” and that’s when my husband asked him his name. Oscar, you are in the hospitality business. Smiling and being hospitable really makes a big difference.

I arrived with my group at 3:12 in the afternoon. 10 people in our group could not get rooms because housekeeping had not released the rooms. We were told it would be 10 minutes, which was unrealistic. At 4:40 I agreed to take a double double. Then the fun began. I returned to the hotel at 9:00 and there was a party at the pool. Which my room was directly next to. I simply could not sleep and called the front desk twice (no answer) and at 11:15 pm, went to the front desk. And asked when quiet hours begin and to close down the party. At midnight, it finally calmed down. So, if you are looking for a party, this is your place. If you are wanting a peaceful nights sleep and customer service, just move on down the road.

Standard hotel experience. Clean, comfortable. Breakfast buffet had a nice spread of oatmeal, eggs, pancakes, fruit, etc.(although Styrofoam plates and plasticwear?? That felt 80s). Great price, convenient for visiting family and downtown

Have stayed here several times. The beds are very comfortable and the breakfast is really good. My only complaint is the a/c doesn’t work in the exercise room and it gets hot in there. I’ve notified the front desk and I’m not sure if they will fix it. I felt they kind of just wanted me to leave them alone. If we go back again and it’s still not working will no longer stay there as I use the exercise room every day.

Very good experience I gave 4 stars and not 5 because of breakfast. Unfortunately, I didn't find something to eat,to my taste(my taste only) The room was smelling good when I got inside, and you can see that someone really make sure the room is clean before they give you the key. had really good sleep on their bed. I will recommend sleeping there, but I will skip the breakfast

BUYER BEWARE!! I checked in for a Friday/Saturday night stay. My debit card was charged $460 for the cost of the room for two nights on Friday when I checked in. On Saturday, I woke up and another $240 was taken out of my checking account. I went to the front desk and was given the excuse of, "Well, the $460 was a hold to make sure the money is there to pay for the two nights, and the $240 was the cost of the room for last night." Went around and around for about 10 minutes about this flawed logic. Woke up Sunday morning to another $238 charge for the room, which has now drained over $900 from my checking account. When I went to check out, I asked, "So how much am I getting back?" The EXACT same person I spoke with Saturday morning said, "Your total charges were $467.00." Yes, and you took $940 out of my checking account. She again tried to explain that the initial $460 charge was to ensure that the "money was there" to pay for the two nights. Then she stopped herself after looking at the charge history and said, "This doesn't make sense. Why did we do this?" The other person at the counter said, "That's our policy on the weekend, so we know that the room is actually paid for. You'll get your initial charge back in SEVEN TO TEN BUSINESS DAYS." I budgeted $500 for the weekend, not $947. This logic is FLAWED. You already charged me $460 when I checked in, so you HAD the money. What about people who don't have that type of flexibility? Maybe they've saved for a while to be able to spend a weekend with family in Lakeway. This is a complete rip-off. I usually stay at Holiday Inn Express when I travel for work, and sometimes on vacations. This is the first experience I have had like this, and it will be the LAST time I stay at a Holiday Inn Express.

Our favorite place to stay when we come to Austin. The price is right, rooms are clean and breakfast is spot on. I love that they have a hot tub at the pool area. No complaints here!

It was great that it was just up the road from me. Due to bad weather, had power outage and getting below 30. Price was just right, not too expensive and no price gouge. However, they could bump up on their maintenance on the rooms and bathrooms. Floor tiles were loose and coming up.

Coming to Lakeway for 70th Bday party for family member. All of us stayed at the Holiday Inn Lakeway. ALL of us had problems with our keys never working. I had no ac in room. Several had water leaks in rooms, mildew smells etc. Elevator did not work that night. Several of us had to change rooms. Never again!

My husband working in Austin Tx drove to spend weekend him he requested a key for me to pick up at the front desk, I arrived had no problem getting the key. My problem was the person working the desk was not helpful at all! She just handed me the key and said here you go.. and completely stared at me instead of explaining where the room is located at, or if I had to get the elevator to my room. Other then everything else room was great.

The rooms were very nice and very clean. We did have to move to a different room once because an AC unit was broken but the staff was so helpful and moved us right away. The morning breakfast was great too. The kitchen staff was on top of making sure all the food was fresh and ready. The front desk staff was kind, caring and very helpful. I would highly recommend staying here if you are visiting Lakeway.

Although the front desk staff was wonderful, our room was unacceptable. I by no means need anything fancy when it comes to a quick stay, but cleanliness is absolutely important, and cleanliness is not what we received. The sheets were littered in black specks (I really hope it wasn’t bug poo) and a small splatter of dried blood on the left side of the bed. The shower had mold in the caulking, the bathroom had something brownish red dried after dripping down the walls. We couldn’t wait to get out of here. We came back at 1am and I slept on the tiny chase in the room because I didn’t want to sleep in the bed. Our room also did not have a do not disturb sign in the room, which means at 9am housekeeping will try to burst in without knocking. We had the latch on the door or else the maid would have come right into our room without announcing herself. I’m not one to complain, and rarely leave bad reviews, but I would avoid this hotel if you have other options in the area. I tried to leave a review on the website, but coincidentally, their website can’t “match my confirmation number” even though the receipt for our stay is currently sitting in my lap.

Staff and rooms were very nice. This would be 5stars if housekeeping would’ve done a better job. They came in room took towels and trash , but didn’t leave new towels. I’ll come back because everything else was great and I understand most places have short staff because the times were in