If you are unfortunate enough to be battling mental health issues, or are a relative of someone battling them etc, please avoid this place like the plague. Zero transparency, zero accountability, unethical, you name it, and it can be attached to City East. Made only worse by the fact they are tasked with providing support to some of the most vulnerable and at risk sections of the Perth community. Worth noting that doctors and senior nurses, allegedly utilise something called “flagging” for many patients who become involved with city east via voluntary psychiatric admission at RPH. This means staff will intentionally record on patients notes/medical records, a DX of some manner of personality disorder (generally BPD), which is then used as a means of identifying patients who may make future visits to the hospital ED, and essentially black lists them from receiving in patient care within the hospital. Aim being to freeze out potential “problem patients” and cut back on patient load. I have also been told this information is also disseminated by the hospital to other parties (such as police, WA public health database etc) for “flagging” on their own systems. No cohort of mental health professionals in this state, deliberately stigmatise it’s patients the way those employed by City East/RPH/Bentley do. Without doubt the WORST mental health service provider in the Perth sector, bar none. The chief psychiatrist of WA needs to investigate this place. Urgently.

City East itself is fine, but Dr Neate's blatant disrespect of mental health is a concern. He regularly interrupts when you speak and doesn't take proper notes or may even go so far as to threaten the Mental Health Act if you try to speak up about the way he makes you feel. He makes you look bad in his reports and disregards WHY you responded to certain stimuli. He has no regard that what he says might be triggering to patients suffering from PTSD/abuse Now, there ARE staff here who are genuinely interested in your mental health. As a government funded place, they do have limited resources, but if you ask, they can provide you with information and their services have improved over the past few years. Make sure to confirm your appointment at reception before you go. The other staff are a delight and I will gladly keep being treated here as long as Dr Neate is not involved in my treatment plan *Update* I had to find out 2 hours before my appointment that was written on the card thry gave me, by calling to confirm an appointment that the doctor I was seeng no longer works with the service, I had been discharged from their service (on the day of my final appointment to organize a mental health care plan) and my case manager (Sonal) did not even have the courtesy to notify me of this! I was not notified of ANY of these changes. I was just dropped from their service with no courtesy call or text. I wasted precious mental and physical energy to prepare for this appointment just to find out they dropped me from their service with no courtesy notification ALWAYS CALL TO CONFIRM APPOINTMENTS

Horrific! The psychiatrist decided to tell me that he is on the fence as to whether an unrelated medical condition that he wasn't and isn't treating me for (and is not qualified to treat anyone for) is an actual medical condition and that most of the medical field is unsure as well. All he showed was his lack of current education and lack of understanding and concern for a patient who is severely depressed. I notice that the service doesn't have a formal complaints procedure on it's website either.

I was assessed by Dr Chang who ended my session early (maybe got a 20min session) when it should of went for an hour. He tried to force medication onto me and kept cutting me off while I was trying to talk out my problems..it is a free service so I wouldn't avoid the place theirs no harm in hearing what they got to say or offer.

Dr Neates job is easy he just asks questions and jots down the answers on paper then makes you look bad at tribunals rather then understanding you and finding out a way to help you...I would avoid seeing him. p.s AJ is hot.

they have maid neko lolis

Sounds like Dr Neals, is Dr Horribblis and should be committed to an asylum

I would not recommend this service. Currently a patient. Doctor had no current notes. Used notes from 2022. No current list of medications. My doctor from St John of God said I had no vitamin d in my body. Due to my pigment, the sun exposure is not enough. The female doctor does not deem all medications as important. Prescription wasn't done properly, interrupted the easter weekend, case manager wanted to come to my home. Unorganised as a whole. Will not be giving good feedback once I get my freedom back from my tribunal meeting.

This place and it’s practices needs to be investigated. If I could give 0 stars I would. Staff are unable to deal with complex mental health needs at even a basic level. Staff treat patients as sub human and regularly employ bullying and manipulation tactics to ensure patients don’t make complaints. Staff are inexperienced in therapeutic interventions and lack skills in harm reduction and incident prevention. Patient details are regularly shared without any confidentiality, with receptionists (patient notes left in view of waiting room) and the general public (including online). Staff often make inappropriate personal comments and use gaslighting as a tool to ensure compliance. Patients of City East deserve better and NEED better. I’m unsure how any patient with limited communication ability is supposed to navigate such a clinic without being taken advantage of by staff. Update: this will be taken higher up as City East has decided to use patients formal complaints a reason to deny patient care and treatment.

The Staff are grate but one doctor on the other hand shouldnt even contuine been a doctor at that place how ever in the past this place has given me wrong medication with Clozapine and never really checked the levels i had which resulted in me becoming Toxic in my body wasnt impressed at all. with Clozapine i would sleep daily.

After unexpectedly going through psychosis, I was put under the care of this centre. Initially I was allocated a female psychiatrist who I saw ongoing for a few months, to ensure I was taking olanzapine (2.5mg). I asked about the side effects of depression, as I was already feeling depressed before taking the medication. They said it would steady itself after several months and not to worry too much as I was on the lowest dose. After seeing her for several months, with no improvements in mood, she said she thinks I am just a sensitive person. After struggling for 6 months, with no mood stability and worsening depression, I spoke to my doctor about coming off the medication (as the psychiatrist informed me I should be Ok to stop after 6 months). I stopped the medication and almost immediately felt suicidal. Extreme emotional volatility. I read that these can be a side effect of stopping the medication, so I tried to persist with the detox process, even though the psych said I “should be fine as it’s such a low dose”. I ended up going back to this clinic to be reviewed by 2 staff (not sure what positions they were)… bailing my eyes out, very distraught, unstable. They said they would have a team meeting and get back to me. A nurse called me asking if I wanted to go back on olanzapine, after I had reexplained that I think it was making me feel worse and extremely depressed. I was able to see a second psychiatrist, who was very dismissive and said how I was feeling wouldn’t have been from the medication and blamed my counsellor instead (claiming that perhaps I was discussing topics that I wasn’t ready for). When I asked if he thinks it’s normal to feel depressed, OK, happy then depressed again in the same day… he said that I am just a highly sensitive person… and to “just not let it get to that point again” when I mentioned that I had been feeling suicidal. Extremely disappointing experience, especially when you are in such a vulnerable state.

The majority of staff (be they medical, admin, support etc) are both generally competent and caring. One issue however is confusion with appointment bookings, if a staff member uses their private diary for managing appointments I suggest reminding reception when the next appt is so that it can be logged into their computer system for SMS reminders etc.

Male staff members treat you like a child, no respect, constantly calling on your days off, about minor things that can wait till one is working. Are they paid per call, text or what?

The worst place for mental health. I told the doctor that the voices are telling me to harm myself and he did nothing. They also changed my medication that doesn't work for me. They also don't seem to care about my wellbeing. Overall I'm worried about my mental health and don't think they care