2/5 Katty D. 1 year ago on Google
We
booked
an
evening
meal
for
Christmas
Day
-
As
we
were
staying
at
a
different
resort
I
asked
if
it
would
be
possible
to
use
the
facilities
during
the
day
and
then
get
changed
on
site
ready
for
our
evening
meal
-
the
booking
was
for
4
and
on
the
phone
reservation
the
person
confirmed
this
would
be
possible
and
that
there
would
be
no
additional
charge
for
this.
I
received
an
email
confirming
our
booking
-
it
was
incorrect
….
It
was
just
a
confirmation
for
2
.
I
asked
our
receptionists
to
reconfirm
the
booking
and
make
the
change
to
4
people.
When
we
arrived
the
Receptionist
at
the
Nautilus
was
very
charming
and
said
we
just
needed
to
introduce
ourselves
to
the
Restaurant
staff
and
let
them
know
we
would
be
using
the
facilities
prior
to
dining
with
them.
The
restaurant
staff
only
had
the
reservation
listed
for
2
people
-
I
politely
asked
them
to
amend
it
to
4
and
then
let
them
know
we
would
be
using
their
facilities
in
the
mean
time
as
was
previously
arranged.
The
restaurant
staff
member
was
particularly
dismissive
and
told
me
to
go
back
to
the
reception
to
pay
a
cover
charge
of
$400.00
to
use
the
pool
-
There
was
no
one
at
reception
-
I
then
spoke
to
the
manager
(
I
presume)
who
allowed
us
to
use
the
pool
saying
it
was
an
unusual
request
to
swim
before
dinner.
The
pool
was
pretty
dead
-
hardly
any
patrons
-
we
ordered
a
few
drinks.
We
found
the
service
quite
slow,
there
was
also
a
power
cut
which
put
our
dinner
plans
on
hold
for
a
while
….
I
would
have
thought
a
resort
like
the
Nautilus
would
have
a
back
up
generator?
Our
waiter
Ari
was
the
saving
grace
as
was
the
Chef
-
our
meal
was
delicious,
Ari
was
very
attentive
and
so
charming.
We
even
managed
to
lift
the
ambiance
a
little
with
an
impromptu
conga
in
the
restaurant
on
what
was
a
pretty
dull
Christmas
evening.
What
a
shame
the
young
lady
who
greeted
us
at
the
restaurant
at
beginning
of
the
afternoon
left
us
feeling
the
Nautilus
believed
it
was
not
in
our
price
bracket
……
Having
worked
in
hospitality
for
5*
establishments
the
Nautilus
let
itself
down.
1.They
should
have
communicated
the
charge
when
taking
the
booking
2.
The
Restaurant
staff
member
should
receive
more
training
in
the
art
of
dealing
with
customers
so
as
not
to
belittle
and
cause
a
feeling
of
embarrassment.
3.
Recognise
that
sometimes
bending
the
rules
or
making
exceptions
can
actually
work
in
your
favour
I
had
a
lovely
time
at
the
Nautilus
despite
my
experience
-
however
when
we
were
asked
if
we’d
like
to
attend
the
Boxing
Day
pool
party
…..
My
husbands
reply
was
‘No
Thankyou’