1/5 Ana O. 6 months ago on Google
What
a
SCAM!
It
couldn't
be
worse.
We
paid
extra
for
a
bigger
room
with
a
great
view
of
the
city
and
all
we
could
see
was
a
huge
building
just
across
the
street.
The
hotel
is
nowhere
near
the
city
centre,
but
the
ad
said
you
had
nice
views
outside
of
the
window.
The
room
was
standard,
almost
small,
it
was
nowhere
near
as
big
as
the
booking
described.
When
I
went
to
talk
to
the
staff,
the
person
at
the
desk
laughed
at
me,
said
that
I
do
have
views.
I
took
a
picture
of
said
views
and
went
back
downstairs
with
the
description
of
the
room
opened
on
my
phone.
First,
the
guy
said
that
he
did
not
understand
the
description,
then
he
took
my
phone
and
started
googling
words...
and
then
he
laughed
at
me
again
and
said:
"the
building
is
part
of
the
city,
so
there
goes
the
view
of
the
city
from
your
room".
He
added
that
there
weren't
bigger
rooms,
I
showed
him
the
pictures
of
the
room
in
the
booking
page.
His
solution
was
"I
will
talk
to
the
booking
company
because
I
don't
know
anything
about
that".
Those
pictures
are
also
on
a
poster
inside
the
elevator...
I
advised
they
should
change
the
descriptions
of
their
rooms
and
update
the
pictures,
because
he
was
saying
it
was
Booking.com's
fault
but
the
rooms
were
of
that
hotel...
I
asked
for
a
solution
since
the
price
for
the
room
we
got,
as
per
the
description
and
images
of
the
booking
page,
did
not
match
the
room
they
gave
us,
which
was
available
to
book
at
a
lower
prize
on
the
same
website.
So
since
they
were
not
giving
us
the
room
they
promised,
they
over-charged
us.
But
the
man
said
no,
sorry
and
just
walked
away.
I
asked
for
the
manager,
"he
was
not
there".
Then
we
had
trouble
with
the
fridge
and
the
answer
was
"it's
something
the
hotel
provides
but
you
don't
pay
for,
if
it
doesn't
work,
bad
luck".
Same
thing
the
next
morning.
wanted
to
talk
to
the
manager
but
we
were
told
there
was
nobody
else
there.
I
had
to
insist
when
asking
for
the
complaint
book,
since
the
woman
at
the
desk
that
morning
was
saying
that
"her
college
told
her
he
solved
it
yesterday"
when
he
solved
nothing,
and
she
just
trying
to
avoid
me
every
time
I
asked
her
for
it.