1/5 Maria P. 1 year ago on Google
If
I
could
rate
this
business
negative
5
stars
I
would.
I
was
gifted
a
“mum
and
Bub”
voucher
from
my
husband
on
Christmas
as
my
first
Christmas
present
as
a
mother.
I
was
extremely
excited
to
use
this
voucher
as
something
sweet
to
do
with
my
little
one.
I
booked
in
to
have
my
spa
day
on
the
14th
of
March-
my
wedding
anniversary
as
well
as
my
bubs
6
month.
It
was
meant
to
be
to
celebrate
both.
However,
my
child
fell
very
ill
and
we
were
in
and
out
of
the
emergency
room
at
Perth
Children’s
Hospital.
The
morning
of
my
spa
day,
I
had
to
call
the
ambulance
at
8oclock
in
the
morning.
My
baby
was
not
breathing
properly.
As
you
may
imagine,
this
was
TRAUMATISING
and
an
EXTREMELY
SERIOUS
medical
emergency.
I
called
up
your
spa
clinic
shortly
after
being
driven
to
Perth
Children’s
in
the
ambulance.
Our
spa
day
was
not
the
first
thing
on
my
mind.
However,
the
lady
who
answered
told
me
that
my
voucher
would
normally
be
null
and
voided
if
I
wasn’t
to
let
you
know
24hrs
prior.
That
is
DISGUSTING
as
I
was
currently
bawling
my
eyes
out
already
due
to
the
emergency
of
my
child
that
I
wasn’t
able
to
look
into
the
future
the
day
before
to
let
you
know
24hrs
beforehand.
She
said
she
would
call
me
back
to
see
if
I
could
use
the
voucher
on
another
day.
I
never
heard
back.
Unfortunately,
we
then
ended
up
at
the
emergency
AGAIN
and
was
admitted
for
3
days.
My
child
was
not
getting
better.
Once
again,
a
traumatising
experience.
My
husband
then
rang
up
wanting
to
see
what
was
happening
with
the
voucher
as
we
never
heard
back.
The
lady
he
spoke
to
on
the
phone
was
INCREDIBLY
RUDE
and
would
not
allow
him
to
speak
to
the
manager
or
anyone
higher
up
to
try
and
resolve
this
matter.
They
were
also
DEMANDING
we
PROVE
we
were
at
the
emergency
and
admitted
into
hospital.
I
have
never
EVER
been
treated
like
this
by
an
organisation
or
business
before.
To
demand
someone
prove
they
were
at
the
hospital
with
legal
documents
that
are
PRIVATE
is
BEYOND
DISGUSTING.
They
did
not
apologise
or
try
and
accommodate
us
in
ANY
WAY
whatsoever,
in
fact,
only
became
MORE
rude
when
my
husband
said
he
was
not
willing
to
share
with
you
our
personal
hospital
records
but
if
you
were
that
insisting
to
call
up
Perth
Children’s
Hospital
yourselves
to
find
out.
We
were
shocked
and
appalled
that
this
was
even
being
questioned.
We
still
have
not
heard
back
from
anyone.
I
hope
this
reaches
management
and
that
everyone
involved
goes
through
some
sort
of
customer
care
and
people
skills
training
because
you
should
not
be
allowed
to
speak
to
anyone
that
way.
Disgusting
behaviour.
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