Auberge de Cassagne & Spa | Hotel 5 étoiles Avignon image

Auberge de Cassagne & Spa | Hotel 5 étoiles Avignon

Restaurant Hotel Gym Breakfast restaurant Spa Massage spa French restaurant Indoor swimming pool Outdoor swimming pool Seminary Haute french restaurant

One of the Top rated Restaurants in Le Pontet


Address

AVIGNON, 450 All. de Cassagne, 84130 Le Pontet, France

Website

www.aubergedecassagne.com

Contact

+33 4 90 31 04 18

Rating on Google Maps

4.60 (450 reviews)

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Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 N J. 2 years ago on Google
    The best part of the stay was the breakfast which was very good and had a lot of choice. The rest of the hotel was perfectly fine but didn't seem to be even close to 5* compared to international standards and certainly didn't justify the prices relative to other hotels in the area.
    3 people found this review helpful 👍

  • 3/5 Frankie L. 5 years ago on Google
    The hotel is of 5 stars but I would say the service level of it hasn’t reached 5 stars yet. We have encountered lots and lots of great people in Southern France this month and many waiters and servers at the local restaurants and shops have 5 stars service standard. But this hotel needs to give more training to its staff. Also, the facilities such as the swimming pool and the garden look old and under-maintained. Location wise, it’s 20 mins by car to Avignon city centre. The room is nice in a way that we could overlook the garden.
    3 people found this review helpful 👍

  • 2/5 Carly C. 1 year ago on Google
    The hotel staff are not very hospitable and tried to charge us an extra 400 euros at checkout and didn't apologize for the error. Overall the hotel is overpriced and is really doing the bare minimum for a 5 star hotel. The location is not great either. I would reccomend staying elsewhere.
    2 people found this review helpful 👍

  • 4/5 Charlotte G. 5 years ago on Google
    The hotel itself is very nice, we were offered a welcome drink on arrival and our room was large, quiet and comfortable. There are rabbits hopping around the grounds which is a nice touch and the garden was well kept, as was the pool and spa area. We spent a lovely hour alone in the spa one evening, but once a few other couples turn up it quickly gets crowded. The pool is very relaxing and clean but it's a shame that towels aren't provided and there is no pool service to order drinks/food. In the room, there was a coffee machine (although limited pods) and tea making facilities which was welcome, but the minibar was extortionate (8 euros for a can of beer!). In the bathroom, no conditioner was provided and the hairdryer was like something you get at a public swimming pool- quite disappointing. However the bathroom itself was large and well fitted with a separate toilet. The location is in a fairly bleak suburb of Avignon, we walked to Avignon one day (not recommended!) so my partner could have a drink with dinner and to be honest regretted not staying in the town. We had the impression the hotel was closer/better connected, but you really are reliant on a car here. We ate in the restaurant one night and while the setting is lovely, the food didn't quite live up to the price tag. We went for a tasting menu as the a la carte prices were crazy (24 euros for desert!) and although we enjoyed the food and there was plenty of it, it was a bit dated and we had better food for less money elsewhere. We were also offered an aperitif to start without being shown the drinks list and were shocked to find we'd been charged 18 euros EACH for that- it's cheaper to have a cocktail at the Savoy in London! All in all, we were quite happy with the hotel but felt that it fell below the standard expected of a 5* and overcharged on drinks and food (we didn't even bother with breakfast after seeing the prices). Bit of a shame as that tainted my view of the place.
    1 person found this review helpful 👍

  • 2/5 Benjamin B. 1 year ago on Google
    The stay was pretty good, but two stars are justified by : -a veeeeery overpriced restaurant. It wasn’t even a good time, despite an over 200€ bill. - this is NOT a 5 stars hotel. I mean it’s cute, but the service was far from perfect, and the infrastructure is not unbelievable. On the good side : the massages / treatment were nice. Overall good experience, but way overpriced.

  • 5/5 Menzies B S. 8 years ago on Google
    This is a five star hotel, no doubt. It is beautifully decorated and pristine in every way. The rooms are lovely with all amenities and the grounds are well maintained. The restaurant is beautiful and the food of superb quality. You do pay a price for it which is understandable. There are enough staff to ensure all guests needs are met.

  • 5/5 Leigh Ann M. 1 year ago on Google
    Lovely hotel and top-notch staff! Truly a hidden gem. Wonderful food, extremely spacious rooms, and beautiful atmosphere. Highly reccommend!

  • 2/5 Sabrina A. 10 months ago on Google
    Overall I would not recommend this hotel for a vacation, I am shocked that this hotel made it on the SLH list. It is very dated and overall does not have a feel for a 5 star hotel. We decided to cut our stay short and was told that we could cancel the stay due to us being unhappy. When we go to check out, they unexpectedly charged us $400 in cancel fees which is more than a nightly stay and very disappointing.


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