1/5 Martin H. 8 months ago on Google
our
last
stopover
the
evening
before
we
arrived
at
our
holiday
destination
in
the
South
of
France.
On
arrival
we
found
a
great
hotel.
After
we
checked
in
after
a
long
journey
we
went
to
our
room
(2
floors
duplex).
Unfortunately,
we
found
that
the
air
conditioning
on
the
top
floor
did
not
work.
it
had
been
a
day
with
high
temperatures
(34
degrees
celcius).
During
dinner
we
reported
the
defect
to
the
reception.
the
manager
went
with
us
to
see
if
it
could
be
solved
but
unfortunately
this
was
not
the
case.
She
went
to
see
if
she
could
arrange
another
mechanic.
When
we
still
hadn't
heard
anything
at
22:00,
I
send
a
message
to
reception
and
went
back
to
the
reception
to
get
an
update
and
ask
for
a
ventilator.
They
didnt
have
any!
We
had
a
terrible
night
and
hardly
slept.
Next
morning
during
checkout
we
hot
the
message
that
we
didn’t
have
to
pay
the
drinks
at
diner
(€46,-).
Keep
in
mind
that
we
spend
€
319
so
we
got
a
discount
of
14%.
even
when
we
indicated
that
we
did
not
find
this
compensation
reasonable
for
the
inconvenience,
the
staff
was
not
reasonable
a
good
hotel
distinguishes
itself
in
offering
service
and
solving
problems
if
they
arise.
This
hotel
clearly
failed
to
do
that.
we
arrived
exhausted
at
our
holiday
destination
with
2
young
children.
*Update
on
reply
staff
of
the
hotel*;
you
say
you
don’t
everything
to
improve.
No
you
don’t
(that’s
the
problem).
You
had
the
possibility
to
create
an
ambassador
if
you
solved
the
issue
in
a
good
way
directly.
You
didn’t.
And
now
you
reply
with
your
standard
reply
on
reviews.
‘Thanks
for
your
review.
We
do
everything
to
improve…
blabla’.