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Frequently mentioned in reviews: hotel (9) year (7)
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  • 5/5 Monocle 5 years ago on Google
    One of the best place to stay in South of France. A little bit outside the city of St Remy, and the entrance is a little bit difficult to find after dark. But once there it will give you an unforgettable memory! It also has an in-house restaurant that produces the most amazing Provence fusion cuisine on this side of the Mediterranean !
    2 people found this review helpful 👍

  • 1/5 Jochen B. 10 months ago on Google
    it's a shame! It was a good old hotel with reasonable prices and kind of dream ambience. Now overpriced, bad quality, arrogant staff...
    1 person found this review helpful 👍

  • 5/5 blueup05 1 year ago on Google
    The Chateau is really stunning. The rooms, the park and the atmosphere are to die for, but it wouldn’t be what it is today without this amazing team that does the most excellent job. Thank you from the heart Sophie, Sabine, Paul, Ricardo and all the others for your amazing commitment. Paul

  • 1/5 Ronald B. 1 year ago on Google
    Do not stay there! We stayed one night with our 10 year old daughter at the Chateau de Roussan in July and we had a less than enjoyable experience. Despite beautiful grounds and comfortable bedrooms, we had some billing issues In the way of being overcharged and/or attempted overcharge. We booked a suite on TripAdvisor through Agoda for 2 adults and one 10 year old child, which appeared on our booking confirmation. When my wife called few days before our arrival to make a table reservation, we were told that they were unaware of an extra bed and asked if my 10 year old would sleep with us in the same bed! My wife immediately emailed Chateau de Roussan confirming the room reservation for 2 adults and an extra bed for one child. However, upon arrival at the hotel, we were shown an invoice with an extra bed charge, despite the error being corrected over the phone few days earlier. The manager said that they were “unaware of the arrival of our “13” year old child”, which is simply not true as a phone conversation clarifying this point and an email showing a booking confirmation for 3 had been sent few days earlier Things got even worse as we had dinner at the restaurant. We ordered 2 menus (the a la carte option not being available) and a child’s menu. We waited a minimum of 45 minutes to an hour between each course. Being vegan, I asked for substitutions. My main meal consisted of simple grilled vegetables, called “tagine”, which didn’t even apply being aware of what tagines consist of. No sides were offered, despite a choice of side being available on the 59 euros menu. The next day, as we checked out, we were presented an invoice with 2 extra errors. We were charged for a 59 euros adult menu for our 10 year old, who ate off the Child’s menu. The hotel manager justified by saying that ”our 13 year old daughter ate like an adult”. They made a decision, on their own, to charge 44 Euros more than they originally told us. Then the white wine that my wife ordered was also overcharged by 3 Euros, which again was justified by an “error of reference”. We didn’t catch these errors until a few hours after checking out and when we called the hotel to have the overcharges credited back to our credit card, we were told that this couldn’t be done and that we had to drive back to the hotel. The manager, Sophie de Bouteiller, told me when I asked why they couldn’t just credit my card that their system was old and they couldn’t do so. I thought it was interesting that they could charge our card but not credit our card… She stated that it was a wifi problem and that the 81 year old owner wouldn’t spend the money to upgrade. In the end we had to drive all the way back to the hotel to get credited for their unprofessional overcharges because they had an outdated system. Hard to believe. The worst is that Sophie de Bouteiller, the hotel manager, ended up blaming us for not catching the “billing problems” at the hotel. It seems they were taking no responsibility for anything, We found the hotel management to be highly unprofessional and dishonest. It is a shame as the property is really special with beautiful grounds and a lovely atmosphere. We are hoping this review will convince fellow travelers not to stay there.

  • 5/5 Margareta G. 1 year ago on Google
    Thank you so much for your commitment, your kindness and your effort to make our wedding so beautiful. We are forever grateful. Francesca

  • 5/5 Gavin A. 2 years ago on Google
    Such a beautiful location surrounded by wondrous trees. The chateau is delightful having not been tarted up as sadly is happening all over France. The food was very good indeed. We only went for dinner so cannot comment on the rooms.

  • 5/5 Anne M. 2 years ago on Google
    A really beautiful place in a wondrous setting. My partner and I spent a very happy evening on the terrace and the food was excellent.

  • 5/5 Ekaterina G. 4 years ago on Google
    It's a very nice place! One of the greatest impressions during my trip! Lovely house, garden, room, the nice restourant, friendly staff. I admire historical details of interior. We had a rattling time. Thank you for all!

  • 4/5 Ritha K. 5 years ago on Google
    Nice place relative to hotels in town of St Remy. Large clean rooms and bathroom. The tub is on the high side for seniors like me to get into. Would not recommend having breakfast or dinner here . Restaurant staff especially were not that helpful considering the charge for the breakfast! But on the whole a lovely place to stay !

  • 5/5 Alexandru B. 1 year ago on Google
    Amazing experience altogether! Excellent service and vibe!

  • 2/5 David B. 1 year ago on Google
    Rooms spacious but shabby (not chic) and basic. No element of luxury. Bathroom dismal but functional. Desperately needs money spending to justify room costs. Air of delapidation. Excellent location and gardens with fabulous natural pool and stunning plane trees. Dinner equally disappointing. Only 2 choices per course so impossible to eat there twice. Trout overcooked on one side and raw on the other. Pork overcooked and dry. Desert a mushy mess. 30 minutes before we were able to ask for a drink. Staff pleasant but very amateur. Had planned to stay 2 nights but 1 was enough. From reading other reviews, management seems to be in denial. What a shame. Could be stunning.

  • 5/5 Patricia D. 8 months ago on Google
    Booked for 3 nights and then added a night in because we felt so relaxed and taken care if. We will return. Love it. Will bring back friends.


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