1/5 Ronald B. 1 year ago on Google
Do
not
stay
there!
We
stayed
one
night
with
our
10
year
old
daughter
at
the
Chateau
de
Roussan
in
July
and
we
had
a
less
than
enjoyable
experience.
Despite
beautiful
grounds
and
comfortable
bedrooms,
we
had
some
billing
issues
In
the
way
of
being
overcharged
and/or
attempted
overcharge.
We
booked
a
suite
on
TripAdvisor
through
Agoda
for
2
adults
and
one
10
year
old
child,
which
appeared
on
our
booking
confirmation.
When
my
wife
called
few
days
before
our
arrival
to
make
a
table
reservation,
we
were
told
that
they
were
unaware
of
an
extra
bed
and
asked
if
my
10
year
old
would
sleep
with
us
in
the
same
bed!
My
wife
immediately
emailed
Chateau
de
Roussan
confirming
the
room
reservation
for
2
adults
and
an
extra
bed
for
one
child.
However,
upon
arrival
at
the
hotel,
we
were
shown
an
invoice
with
an
extra
bed
charge,
despite
the
error
being
corrected
over
the
phone
few
days
earlier.
The
manager
said
that
they
were
“unaware
of
the
arrival
of
our
“13”
year
old
child”,
which
is
simply
not
true
as
a
phone
conversation
clarifying
this
point
and
an
email
showing
a
booking
confirmation
for
3
had
been
sent
few
days
earlier
Things
got
even
worse
as
we
had
dinner
at
the
restaurant.
We
ordered
2
menus
(the
a
la
carte
option
not
being
available)
and
a
child’s
menu.
We
waited
a
minimum
of
45
minutes
to
an
hour
between
each
course.
Being
vegan,
I
asked
for
substitutions.
My
main
meal
consisted
of
simple
grilled
vegetables,
called
“tagine”,
which
didn’t
even
apply
being
aware
of
what
tagines
consist
of.
No
sides
were
offered,
despite
a
choice
of
side
being
available
on
the
59
euros
menu.
The
next
day,
as
we
checked
out,
we
were
presented
an
invoice
with
2
extra
errors.
We
were
charged
for
a
59
euros
adult
menu
for
our
10
year
old,
who
ate
off
the
Child’s
menu.
The
hotel
manager
justified
by
saying
that
”our
13
year
old
daughter
ate
like
an
adult”.
They
made
a
decision,
on
their
own,
to
charge
44
Euros
more
than
they
originally
told
us.
Then
the
white
wine
that
my
wife
ordered
was
also
overcharged
by
3
Euros,
which
again
was
justified
by
an
“error
of
reference”.
We
didn’t
catch
these
errors
until
a
few
hours
after
checking
out
and
when
we
called
the
hotel
to
have
the
overcharges
credited
back
to
our
credit
card,
we
were
told
that
this
couldn’t
be
done
and
that
we
had
to
drive
back
to
the
hotel.
The
manager,
Sophie
de
Bouteiller,
told
me
when
I
asked
why
they
couldn’t
just
credit
my
card
that
their
system
was
old
and
they
couldn’t
do
so.
I
thought
it
was
interesting
that
they
could
charge
our
card
but
not
credit
our
card…
She
stated
that
it
was
a
wifi
problem
and
that
the
81
year
old
owner
wouldn’t
spend
the
money
to
upgrade.
In
the
end
we
had
to
drive
all
the
way
back
to
the
hotel
to
get
credited
for
their
unprofessional
overcharges
because
they
had
an
outdated
system.
Hard
to
believe.
The
worst
is
that
Sophie
de
Bouteiller,
the
hotel
manager,
ended
up
blaming
us
for
not
catching
the
“billing
problems”
at
the
hotel.
It
seems
they
were
taking
no
responsibility
for
anything,
We
found
the
hotel
management
to
be
highly
unprofessional
and
dishonest.
It
is
a
shame
as
the
property
is
really
special
with
beautiful
grounds
and
a
lovely
atmosphere.
We
are
hoping
this
review
will
convince
fellow
travelers
not
to
stay
there.