Brasserie de l'Hôtel de Ville image

Brasserie de l'Hôtel de Ville

Restaurant

😠 Overpriced, mediocre food and awful service. The food is not good and when you don’t eat it and complain, they pretend not to understand you. Service is terrible. People often mention good, waiter, restaurant, service,


Address

18 Pl. de l'Horloge, 84000 Avignon, France

Rating on Google Maps

2.20 (195 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (9) waiter (7) restaurant (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Racheal 8 months ago on Google • 11 reviews
    Overpriced, mediocre food and awful service. The food is not good and when you don’t eat it and complain, they pretend not to understand you. Service is terrible.
    3 people found this review helpful 👍

  • 2/5 Randy K. 9 months ago on Google • 111 reviews
    My Niçoise Salad was pretty good, as was my wife’s pasta. Service, however, was not good. We asked for bread twice and never got it. The waiter said “yes” to our requests, then ignored them. Our friend’s tuna, was not very good, small and dry. The waiter never came by to ask if we needed anything or how we liked our food (and two of us speak good French). We waited a while after we asked for our check, too. There are lots of better options in Avignon.
    2 people found this review helpful 👍

  • 1/5 Marcus V. 1 year ago on Google
    Just Shocking Everything. Eat at your peril! Response from owner seems to be repeated as not my restaurant, indeed it was. Just as shocking as the food and service!
    2 people found this review helpful 👍

  • 4/5 hopperado 1 year ago on Google • 274 reviews
    Fantastic food, poor service. They put ice cubes into orange juice (which we specifically requested to refrain from) and when claimed, the waiter poured the glass with water to make it look full. Then brought the juice in terribly dirty glasses. Fortunately another waiter (an energetic and speaking well English girl) manage this properly at the end. Merci!

  • 1/5 Johnny 1 year ago on Google • 41 reviews
    This restaurant is a tourist trap. You pay over 15€ a meal for microwaved food, that is being sold as ”home made“ and tasted terrible. The bottles are extremely dirty and all drinks are mixed up with water. The waiters are unfriendly and it seems like hygiene is not needed here. It’s disgusting. To be honest, this was the worst restaurant I’ve ever been in.
    1 person found this review helpful 👍

  • 1/5 Cariesa C. 6 months ago on Google • 31 reviews
    Now I know why people commented this whole street is a tourist trap. I ordered mussel pot yesterday and dined in alone, when my mussel came it’s flavourless and didn’t taste great. THE WORST part was I found there are 10+ flies and also bees all over and ON MY FOOD, which is absolutely disgusting… complained to the waitstaff I couldn’t continue eating, flies were literally on my food! Eventually paid the bill in full and left without finishing it. My upmost disappointed meal in this trip.
    1 person found this review helpful 👍

  • 5/5 Debrian T. 9 months ago on Google • 20 reviews
    I think the low ratings for this restaurant are very undeserved. We were staying on the Place de l'Horloge and we liked this brasserie so much, we ate there twice. The staff was friendly, including our "singing waiter" the first night. The greeter by the menu board remembered us when we came back two nights later. The setting in the middle of the square was great, across from the Hotel de Ville. It was a nice place to relax and sit while having dinner. Our first night, my wife and I both had the Royal Paella which was fantastic - and reasonably priced! On our second visit, my wife ordered the "large" Orangina soda. Be advised, large - which is labeled on the receipt as "formidable" and clocks in at 12EUR! - is LARGE. I had the escargot which were average - not the best I have had in France, but good - and the tagliatelle bolognaise, which I really enjoyed. My advice is to ignore the low ratings and give this brasserie a shot if you see something on the menu you like!
    1 person found this review helpful 👍

  • 1/5 Slugdog 6 months ago on Google • 7 reviews
    Don't eat here. Dont where a guy tries to guilt trip you into eating, my elderly parents felt for it and I could not talk them out of it. Paella is reheated frozen stuff from the supermarket, mussles are okay at the very best. Huge disappointment. At least we were not the only ones, two large families shared the misery with us. Whole street seems to be like that.
    1 person found this review helpful 👍

  • 5/5 Alia R. 2 years ago on Google • 4 reviews
    We went there for lunch today after the chef kindly informed us about the dishes without being pushy. The food came very quickly and was very tasty! The paella was with fresh seafood and the fish from the daily menu was also very well prepared. Overall, the cost of the food was reasonable and you also got fresh and delicious baguette and water. All in all, the restaurant was very good and a nice change in Corona times.
    1 person found this review helpful 👍

  • 1/5 Grace G. 1 year ago on Google
    Very poor food quality, table cloths filthy. Paid for meal but did not eat. Service also terrible.
    1 person found this review helpful 👍

  • 5/5 Dorien G. 1 year ago on Google
    Really sweet waitress and very good burrata salad.
    1 person found this review helpful 👍

  • 4/5 Ales D. 6 months ago on Google • 3 reviews
    Friendly waiters, avarage food, some small mistakes was removed. Avarage restaurant on nice place.

  • 3/5 Jens S. 1 year ago on Google
    Food was okay and reasonably priced. Staff was friendly.

  • 1/5 Woochang S. 11 months ago on Google
    I left my black Montblanc card wallet on a table in the restaurant at 13:20 30th April 2023. I would like to get back my card wallet.

  • 5/5 Sandina P. 3 years ago on Google
    Great service, delicious food and wine.

  • 5/5 Bo S. 2 years ago on Google
    Super nice service!!!

  • 3/5 Margot 2 years ago on Google
    Starting with advanteges - we have tried salads and moules. Food was apparently fresh as caused no stomach upset. However all dishes were entirely lacking the taste, subtlety, beauty of French cuisine. Spicy and greasy roasted potatoes do not match moules well. Moules perhaps need more wine, garlic, etc. to have more aroma. Salad needs some good dressing etc. etc. And last but not the least, waiter should not scratch under armpits while standing by. In summary - not this quality food and service, in such a place, for such a prize. 3☆ as I think that this place still has some potential...

  • 1/5 서진호 7 months ago on Google • 2 reviews
    I took black rice paella and there was plastic tags for the clothes. I told the waiter and he said "incroyable" with no appoligies and he threw the tag without even informing the kitchen.
    1 person found this review helpful 👍


Open on Google Maps

Amenities


  • Payments
    • ✓️ Pluxee
    • ✓️ Meal coupons
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Healthy options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

Trends



Last updated:

Similar places



Similar Restaurants nearby

Memphis - Restaurant Diner image
1
Memphis - Restaurant Diner
American restaurant
Hearty burgers, ribs & steak in a casual American-inspired diner that serves cocktails.
$$ $$
4.30 (3.4K reviews)
Burger King image
2
Burger King
Fast food restaurant
Well-known fast-food chain serving grilled burgers, fries & shakes.
$ $$$
4.30 (3.2K reviews)
Restaurant Le Bercail image
3
Restaurant Le Bercail
French restaurant
French dishes & pizzas on a terrace with views of the river & the ruins of a 12th-century bridge.
$$ $$
4.20 (2.9K reviews)
Buffalo Grill Montfavet image
4
Buffalo Grill Montfavet
Restaurant
👍👍 Super !
$$ $$
4.00 (2.7K reviews)
Le Vintage image
5
Le Vintage
Modern French restaurant
Contemporary Southern French cuisine with cocktails in a cozy, lively bistro tucked down an alley.
$$ $$
4.40 (2.5K reviews)
Last updated:
()