4/5 Madame D. 2 years ago on Google
What
an
amazing
place!
I
rented
a
Village
at
Hotel
Hacienda
Samana
Bay
and
the
place
was
impecable.
The
structure
is
contemporary
and
beautiful.
The
service
was
excellent.
The
pools
are
beautifully
designed
to
merge
the
view
with
the
mesmerizing
bay.
The
bar
staff
is
super
cool
and
has
a
great
personality.
I
would
give
a
5
stars
to
this
hotel,
however
my
experience
at
the
restaurant
killed
my
vibe
early
in
the
morning.
The
waiter
(Ariel)
had
a
horrible
attitude
and
his
energy
ruined
my
breakfast,
which
i
spent
over
$100.
In
a
nut
shell,
I
was
the
first
one
to
arrive
to
the
restaurant
with
my
family
at
8:30am
and
3
other
families
arrived
after
us.
They
all
had
coffee
on
their
table
and
napkins
immediately.
I
had
to
call
the
waiter
attention
to
ask
him
for
napkins.
He
seemed
to
have
issue
receiving
instructions
regardless
how
nicely
we'd
ask.
He
added
no
syrup
on
my
Children's
pancakes,
my
Spanish
omelet
was
the
last
dish
to
be
served,
I
had
to
ask
for
a
jar
of
cold
water
and
he
was
expecting
a
tip.
I
wanted
to
request
a
supervisor,
but
i
wasn't
spending
more
time
in
that
environment.
I
think
it
would
be
beneficial
if
the
administration
complete
a
biopsychosocial
assessment
to
job
applicants
before
hiring,
as
some
individuals
do
not
fit
to
work
in
this
type
of
business.
Sadly,
Ariel
seems
to
strugle
with
self-esteem
and
confidence
needs
among
others
and
that
affects
the
customer's
stay.
I
would
suggest
the
hotel
to
retrain
Ariel,
as
I
know
these
individuals
are
trying
to
make
a
living,
but
sometimes
are
unable
to
cope/manage
any
psychological/emotional
need,
so
maybe
Ariel
may
benefit
from
support
and
retraining.
If
you
want
to
have
a
five
stars
rated
experience,
have
breakfast
somewhere
else
or
avoid
Ariel.
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