1/5 Kakoli B. 6 months ago on Google
My
recent
visit
to
the
establishment
was
followed
by
a
series
of
concerning
issues.
We
were
there
for
a
happy
Friday
evening
but
alas
it
was
a
mistake
on
our
part.
Firstly,
the
ordered
item
took
an
inexplicable
45
minutes
to
be
served,
leading
to
frustration
and
when
complained
we
get
to
know
that
the
order
is
not
yet
placed
in
the
kitchen.
Subsequently,
when
we
requested
a
replacement
for
a
burnt
hookah
pot,
the
30-minute
wait
was
both
inconvenient
and
disappointing.
The
most
alarming
aspect,
however,
was
the
presence
of
rats
in
the
bar
area
and
there
were
appetizers
kept
in
that
area
as
well.
Despite
bringing
this
serious
concern
to
the
manager's
attention,
his
response
was
dismissive,
showing
purportedly
cleaned
photos
that
contradicted
the
reality
we
observed.
Equally
disheartening
was
the
manager's
apparent
indifference
to
customer
complaints,
displaying
a
lack
of
commitment
to
resolving
issues
promptly.
This
experience
raises
significant
questions
about
the
establishment's
commitment
to
service
quality,
hygiene,
and
customer
satisfaction.
I
sincerely
hope
that
these
issues
are
promptly
addressed,
ensuring
a
more
positive
and
safe
environment
for
future
patrons.
1 person found this review helpful 👍