I did not feel taken seriously by the consultant. She told me that I was way too early and refused to speak any English with me (after booking an appointment in English). I was shown 5 dresses to choose from of which I was able to try on two. I tried to tell the consultant what I liked and what I didn't like about the dresses but the consultant did not recommend a single other dress. I was in and out of the store in less than 15 minutes. Unfortunately, it was not a nice experience and I would not recommend it to friends. I had high hopes but was very disappointed.

Not the most sophisticated experience to find your dream wedding dress. Think twice before you make the purchase. Once your out of the door. To fix the length of the dress would cost you 500 euros

The reasons for my low score: -I saw lot of the beautiful dresses I saw online I wanted to try, but my stylist told me most of them were not available in store to try which was really disappointing -The stylist was not very friendly and welcoming. She was clearly only trying to sell and giving feedback that didn't seem honest - Other groups of clients around me had a welcome drink and none of this was offered to me and my friend during our experience - The stylist told me I have time to lose weight after one of the dresses I tried on was a little on the small side (I am a slim person, but you never tell a woman that) - The stylist seemed to rush the appointment and said there was no need to try on more dresses, and she offered to go do the quotation so our appointment ended 40mins early I found my dress in a different store where I had an incredible experience. I don't recommend this store for brides.

If you are from another European country I do not recommend going there. It was a horrible experience for me coming to the store. Upon arrival we were not offered anything to drink not even a water or a coffee, let alone a glass of cava or champagne, I had to ask for water. I was rushed through the whole process and had to pick five dresses although I told the assistant that I am not sure what could be my style, I couldn't pick one more. When we were taking pictures the other assistants just walked through the videos and pictures not even saying sorry. Mid fitting the assistant just left for a 10min call and we had to go look for her. After the fitting she told us to come to the reception but we wanted to just look at the other dresses that we had no chance to see for a second. She rushed us again. I saw one in the window and wanted to see it from the front then the assistant told me off to not step too close to the window. Overall the experience was not recommendable, I felt not taken seriously, maybe because we are younger. But that should make no difference because I am about to spend a considerable amount of money on a wedding dress and the fitting day is supposed to be one of the most exciting in a woman's life. I did not get that experience.

Excellent attention, beautiful dresses and a wide variety of them. I recommend this experience to any future bride.

I had the most amazing experience at Pronovias in Barcelona. As a curvy/plus size girl I was quite worried that I wouldn’t find something but they made, what seemed impossible, possible. I found my absolute dream dress and my two associates were angels!!!!

I came here to shop for my wedding dress and the lady working said she doesn’t speak English even tho she fully spoke English…

The most gorgeous bridal store with the best service. The staff is friendly, patient and experienced. They know the dresses and can tell you exactly what the possibilities are to customize the dresses. Special compliments to M. Angeles who is a true expert and extremely kind.

My experience was great, and my stylist really took the time with me. However there are 2 issues with Pronovias: 1.) All dresses are in size 42, while I am 34/36, so everything looks very big and doesn't fit. 2.) The materials of the dresses are very heavy. I couldn't dance, walk around, or have proper fun at my wedding in any of these dresses. They are only nice for pictures.

Amazing experience with Natalia who was so nice to deal with and super knowledgeable. So many dresses to choose from and lots of sizes available!

Confession: I’m really not into the wedding pomp and circumstance but Manuela and the incredible collection at Pronovias completely won me over. I came in with only a basic idea of what I wanted and Manuela ever-so-elegantly evolved my vision and found the dress I didn’t know I had been looking for all along. My mom doesn’t speak much Spanish or Catalan either but she, too, felt very comfortable in Manuela’s capable hands. Chapeau! My Pronovias expectations were already high and this morning’s appointment (MUST reserve an appointment in advance) totally exceeded them. Mil gràcies!

I showed up at the store without an appointment and I was still received with a friendly smile and a warm welcome. Esther, my consultant, and Manu, the store’s director, were a breath of fresh air. After I shared a less-than-optimal experience at Pronovias - New York, Esther and Manu explained that Pronovias’ promise is to deliver a unique shopping experience in all corners of the world. They provided me with options and took care of me every step of the way. At Pronovias - Barcelona, Esther and Manu embodied the firm’s true core values through their professionalism, kindness, and empathy after learning of my past experience. I felt so comfortable with Esther and Manu that I purchased a second-look gown and my bridal accessories on the spot. Esther understood my style, and pulled the perfect dresses as options for my second gown. She (i) carefully took my measurements, (ii) pinned the sample dress to give me a preview of what it would look like in my size and, most importantly, (iii) explained her thought process when choosing the right size for a bride. A couple of weeks before my wedding, Nieves, the seamstress, met with me to make the necessary accommodations, making me part of the process and checking in with me along the way. While I purchased the dress in Barcelona, I was getting married in Galicia and Pronovias delivered to their A Coruña store (on the other wise of the country). There, the ladies were just as welcoming. They even re-steamed the dress because it slightly wrinkled in the transport. This is the customer service that Pronovias is known for. This was the service for which I traveled to another continent. Absolutely would recommended over and over again.

Loved the experience! Luz was amazing and caring! She went above and beyond to help me find my perfect dress. Also, the atmosphere and interiors of the place are wonderful.

Very beautiful store and amazing selection of dresses. The girl who was helping me pick a dress was very nice, however she didn't speak English which made experience very difficult. This blows my mind that nobody really spoke English at the store except the guy at the front desk. When the time came for dress alteration I also couldn't explain what I needed because nobody would understand me. I really appreciate their selection and how they did everything on time for me in a very short period of time but they could definetely improve their service. Also, bathroom at the store didn't not work for a week - no comments there.

Highly recommend asking for Nicole. She has made my experience amazing. Couldn’t be happier.

We could not have had a better experience! The staff is amazing at finding the right dress for the right person. They listen to your desires and do a great job of finding the perfect dress. The selection is great and price points are very reasonable. I have not had my alterations done yet - but I’m sure they will be perfect.

I found the dress of my dreams in this store. However it was way too expensive. The attention here was wonderful, the lady who assist me was so friendly and caring. 100% recommended!

Unfortunately I had the worst possible experience and I am hoping by writing about it will spare another bride of the same experience, because I would not wish this upon my worst enemy. During my final fitting 2 months before I have been told that it is not necessary to do any size alterations that I already paid for, therefore I will be refunded money for it. The only alterations to be done were adding dancing loop and train buttons, so I can button up the train of the dress during dancing. I had scheduled my appointment in London store, the day before leaving abroad for my destination wedding to pick up the dress and arrange the whole day with my bridesmaids to celebrate this occasion together. When I arrived I was told by seamstress Sarah my dress is not there, it is in “warehouse or somewhere” and she will have to call me to let me know when I can pick up the dress. I explained to her that I am leaving next day for the airport to fly to the destination of the wedding, this was at 10AM. You can imagine how stressful this was to hear before your wedding. When I haven’t heard from anyone for 5 hours I tried to contact Pronovias, without any luck, so I went to the shop on New Bond street again and I was quiet abruptly told that it is not their fault but fault of their transportation team and that Sarah is going to call me. I tried to call, send email, message on social media without any success. Only when I shared story about this on social media, someone finally got in touch from head office ion Barcelona. This was at 7pm, I explained everything and straight after this phone call Sarah told me that they found the dress and they will send it via Uber next day just before I leave for the airport. Next day the dress arrived without any dancing loop or buttons, it was untouched, so i emailed Sarah again and she basically said it is my fault that it is not done, because I was rushing to have the dress and I can come next day to the shop and they will fix it, thought she knew I am no longer in the country, which I told her many times before. I had to have these things fixed in the destination of my wedding which was not cheap. I sent multiple emails about this to Pronovias spoke with numerous people, explaining what happened, only to get email back saying it is my fault because I haven't attended the last fitting, which is obviously not true. I have been trying to get refund for alterations and reimbursement for those changes that needed to be made for past 3 months, but I am being completely ignored. Until this moment I haven’t heard single person from Pronovias to apologise about this horrible customer experience and neither received any refund.

I photographed Zoe's gorgeous wedding to Adam, and Zoe wore your wedding dress. Beautiful!

Great experience and I found my perfect dress!

The lady couldn't have been more helpful even though she knew we weren't ready to buy. Lovely selection, incredibly beautiful shop and a really pleasant experience even for a plus size bride in one of the fashion capitals of Europe! Lovely, thank you xx

I had the best experience at Pronovias in Barcelona. They provided such warm and kind service. I never would have expected that I would be shipping my wedding dress back to America, but they made it all possible! I went in with very little idea of what I wanted. Kim was amazing and listened to everything I said l liked about the dresses that I tried on and used that information to find the perfect dress for my big day. She made such an exciting moment in my life feel extra special! They made a lot of alterations (unfortunately did not catch the name of the woman who altered the dress, but she was amazing as well) to the dress in one day and I could not be more excited with the results. They even added a last minute bustle so I will need little to no alterations before my wedding day. They were very accommodating even though my family and I spoke very little Spanish. I could not have asked for a better experience!!!

Very friendly and helpful staff, they have a wide selection of amazing wedding dresses 👌🏻

The best place to shop the dream dress! the team is awesome, very kind and helpful. They took care of me so well, helped me find THE DRESS and gave me a lot of good advises. I loved the experience. As far as the dresses are concerned, there are so many choices ! and the place itself is amazing.

Sandra and all the staff gave us all the attention needed and found the dress I w as looking for.

PRONOVIAS has been an absolute pleasure to get my wedding gown with. They have been patient, accommodating, sweet and supportive through the process. I will cherish the memory of the experience, as much as the beautiful dress that I will get to wear on my special day! Thank you, PRONOVIAS team! <3