1/5 Samir I. 1 year ago on Google
Check-In
Date:
19/12/2022
Before
checking
in,
I
called
the
hotel
twice
to
confirm
the
rooms
had
heating/cooling
under
customer's
control
and
I
was
told,
it
is.
This
was
one
of
the
major
requirements
post
my
experience
in
Jordan.
I
came
to
check
in
at
around
8
am
and
they
said,
not
it
is
not
possible
and
it
can
either
be
cooling
or
heating.
I
argued
my
case
and
they
said,
we
will
change
your
room's
system
to
cooling
and
in
case
you
feel
cold
at
some
point,
we
will
give
you
a
portable
heater
to
which
I
agreed.
Three
days
it
worked
well,
fourth
day
i.e.
a
while
ago
I
turned
the
AC
on
and
it
would
not
work.
Called
reception
and
they
sent
maintenance
..
this
maintenance
guy
said
we
have
turned
it
to
"heating"
today
and
you
can't
use
the
AC.
I
again
called
reception
and
they
said
you
can
change
your
room
and
we
can't
do
anything.
It
is
past
midnight
and
they
expect
me
and
my
mother
who
is
in
her
70s
to
get
dressed,
pack
the
luggage
and
change
the
room.
Instead
of
giving
us
what
we
want
(the
basis
of
the
whole
stay
in
this
pathetic
hotel)
they
told
us
there
is
nothing
we
can
do
and
instead
started
to
give
us
options
such
as
open
the
window
(it
is
noisy
outside
from
the
streets).
I
am
shocked,
they
did
not
ask
us
to
sleep
a
certain
way?
This
has
been
the
most
pathetic
hotel
throughout
my
middle
eastern
tour
so
far.
Reception
is
rude
(Hussain
is
the
guy
doing
graveyard
shifts).
They
don't
have
duty
manager
on
at
this
hour
and
there
is
no
one
who
can
help.
I
would
not
even
give
it
1
star,
the
only
reason
they
are
getting
it
is
cause
of
people
at
the
Mood
Cafe.
Most
ridiculous
service
ever!
Guys,
be
careful
before
you
plan
on
staying
here.
Word
of
caution
is
already
there.
Regards,
Samir
Idris