2/5 Jake S. 10 months ago on Google
Booked
through
Agoda
Room
Type:
Superior
King
with
Balcony
Number
of
Nights:
3
-
Booking
experience:
(1/5*)
Already
had
an
issue
as
early
as
this.
The
Superior
King
with
Balcony
has
air-conditioning
highlighted
in
the
facilities
list
but
there's
actually
none.
This
was
confirmed
when
I
called
to
check
on
my
booking
and
was
notified
about
it.
The
staff
on
the
phone
was
even
argumentative
that
they
had
it
correct
in
Agoda.
Well,
as
of
this
writing
(06/23/2023),
the
room
still
indicates
that
it's
air-conditioned.
Thankfully,
Agoda
assisted
me
with
this
issue.
(Yes
it's
Baguio
and
it's
cold
but
I
just
wanted
an
air-conditioner
for
a
drier
setting
and
controlled
temperature
due
to
the
weather
during
the
stay.)
Take
note
that
this
is
via
Agoda
and
experience
could
be
different
via
other
channels.
-
Value
for
Money:
(1/5*)
We
just
didn't
have
any
choice
because
of
an
event
that
we
have
to
attend
here.
But
compared
to
other
hotels
within
the
area,
the
price
to
quality
is
terrible!
Although
you'll
be
greeted
with
a
nice
lobby
and
staff,
the
property
feels
really
old
and
gloomy
along
the
hallways.
Not
to
mention
the
bad
accessibility
on
your
way
to
your
room.
More
to
that
in
the
Facilities
review.
-
Location:
(5/5*)
This
is
probably
where
the
price
is
tailored
at.
The
hotel
is
strategically
located
in
the
heart
of
the
city,
near
convenience
stores,
restaurants,
Burnham
Park
and
a
huge
mall
where
you
can
shop
for
anything
you
might
need.
-
Cleanliness:
(3/5*)
Overall
it's
acceptable.
There's
just
this
dark,
dusty
particles
on
the
drying
rack,
toilet
tank
and
a
little
bit
on
the
bathroom
sink
that
I
didn't
bother
calling
room
service
and
just
wiped
them
off
myself.
-
Staff:
(3/5*)
Everyone
never
failed
to
greet
us
with
their
great
smiles
and
courtesy.
I
just
had
to
remove
a
star
to
the
argumentative
staff
who
handled
me
on
the
phone
during
my
booking
phase.
The
other
star
deduction
goes
to
the
staff
whom
we
asked
for
assistance
when
we
had
an
issue
with
our
keycard
access.
We
got
a
top-floor
room
and
there's
no
elevator,
front
desk
isn't
answering
the
phone
that
time
as
well.
We
were
all
too
tired
from
our
tour
and
just
wanted
to
get
some
rest.
However,
the
staff
failed
to
return
to
us
to
sort
out
the
keycard
problem
and
really
had
to
go
down
to
update
the
access.
-
Facilities:
(1/5*)
I
can't
believe
a
3-star
hotel
can't
have
an
elevator
for
their
guests.
They
only
offer
it
for
their
guests
staying
in
the
Executive
Rooms.
But
at
least
our
bags
get
to
use
the
elevators
right?
Kidding
aside,
if
your
Baguio
itinerary
involves
a
lot
of
on-foot
activities
with
a
lot
of
terrain,
don't
get
relieved
yet
upon
completing
the
tour
of
the
day
because
you'll
still
be
facing
more
steps
going
to
your
room.
Another
thing,
I
haven't
noticed
a
smoke
detector
inside
the
room
and
balcony.
I
thought
it's
strictly
smoke-free
but
cigarette
smoke
from
another
balconied-room
entered
our
room
since
there's
no
air-conditioning
and
windows
are
wide
open.
Also,
there's
a
large
Google
TV,
mini
fridge
and
an
electric
fan.
But
the
room
is
only
equipped
with
one
2
gang
electrical
outlet
inside
the
room
and
another
one
with
the
same
type
inside
the
bathroom.
So
fridge
is
in
use,
we
need
to
use
the
electric
fan,
but
we
also
wanted
to
use
the
TV.
We
can
only
choose
right?
No
way!
Just
force
the
fan
plugged
in
the
one
from
the
bathroom
instead.
But
these
aren't
the
worst
part
yet.
Here's
where
safety
is
compromised:
Their
bathroom
for
this
room
type
is
not
safe
at
all!
This
isn't
even
an
exaggeration.
The
way
that
the
floor
tiles
are
angled
towards
the
drainage,
is
just
too
steep
and
the
tiles
are
way
too
slippery!
This
is
very
dangerous
especially
to
the
elderly
ones!
Safety
handles?
There's
none.
This
needs
to
be
remade
before
an
accident
can
happen.
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