1/5 T L B. 1 year ago on Google
July
24-25
stay,
a
friend
booked
a
reservation
for
us
as
we
were
driving
from
subic,
upon
arriving
the
cashier(Lilia)
changed
the
the
amount
from
our
reservation
to
my
surprise
and
disappointment
to
almost
double,
upon
further
queries
by
my
friend
thru
phone
who
made
the
reservation,
the
cashier
tried
to
overcharge
us
by
charging
my
2
kids
as
adults
when
they
are
in
plain
view,
but
due
to
the
long
exhausting
drive
we
decided
to
stay
and
availed
of
the
executive
suite
to
have
more
space,
around
11pm
coming
back
from
a
walk
we
requested
for
extra
towels
and
a
bedding,
the
night
shift
clerk(April)
must
have
been
having
a
bad
day
and
decided
to
take
it
out
on
us
as
she
smirked
and
in
a
condescending
tone
asked
asked
for
our
room
number
then
stated
that
there
should
only
be
2
towels
because
we
only
paid
for
2
people
plus
one
extra
and
the
other
two
kids
will
not
get
any
because
they
are
free
also
that
there
should
be
beddings
in
the
pull
out
bed
but
I
told
her
there
wasn't
any,
also
I
asked
her
how
can
2
towels
be
enough
for
5
people
and
that
she
should
at
least
send
2,
her
reply
was
"I'll
see
if
we
have
any,
we
usually
don't
have
extras".
When
the
staff
arrives
she
only
has
one
towel
and
a
thin
blanket,
when
I
told
her
what
I
actually
requested
for
she
said
that
"April"
told
her
to
bring
only
one,
when
I
asked
if
they
have
more
she
said
yes
and
that
it
will
be
her
pleasure
to
give
us
more,
I
actually
showed
her
every
room,
washroom
and
closet
in
the
suite
to
prove
that
there
is
our
family
there
and
nobody
else,
after
she
fixed
the
pull
out
bed
for
us
she
gave
us
extra
towel
and
went
beyond
by
lending
us
an
extension
cord
when
she
overheard
that
we
need
one.
The
front
desk
people
should
not
be
in
the
front
desk
if
they
do
not
have
good
etiquette
and
manners
as
they
are
the
Frontline
representative
of
the
hotel,
we
have
stayed
in
a
lot
of
hotels
in
other
countries
but
by
far
this
is
the
worst
treatment
we
have
have
received,
Paragon
hotel
pales
in
comparison
to
court
meridian
hotel
in
subic
where
we
also
stayed
in
an
executive
suite,
room
is
smaller
but
the
front
desk
people
and
staff
are
better
trained
and
treat
guest
as
guest
not
a
nuisance
like
how
"april"
made
us
feel.
Note:
I
also
filled
up
the
survey
form
at
the
hotel
and
took
a
picture
of
what
I
wrote,
let's
see
if
it
will
actually
reach
the
management.
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