1/5 Ann R. 2 years ago on Google
If
there
is
a
negative
star,
that
would
be
the
rate
I
will
give
this
hotel.
I
booked
my
stay
months
ago
for
a
family
vacation
this
December
through
Agoda.
I
registered
for
the
Baguio
Visita
pass,
but
it
remained
in
pending
status
for
days,
so
I
sent
an
email,
texted,
and
finally
called
the
hotel
because
they
took
so
long
to
respond.
I
was
then
informed
that
the
rate
in
Agoda
when
I
booked
had
an
error,
it
should
be
2K
higher
per
night,
take
note
this
is
an
error
on
their
and
Agoda's
part.
So
the
person
I
spoke
to
who
was
nonchalant,
unapologetic
and
unaccomodating
told
me
to
cancel
my
booking,
then
rebook
again
via
Agoda.
They
said
they
will
block
the
dates
in
their
system
so
no
one
else
can
book.
Take
note:
If
I
had
not
contacted
them,
they
would
not
even
bother
to
advise
me
of
this
error.
So
after
the
call,
I
texted
them
a
few
hours
later
to
ask
1.
What
if
the
rate
was
higher
in
Agoda
than
the
2K+
rate,
will
they
refund
me
the
excess?
2.
Why
can't
I
just
book
my
stay
with
them
directly
and
cancel
the
Agoda
booking?
CRICKETS.
NO
RESPONSE.
So
I
cancelled
my
Agoda
booking
and
lo
and
behold,
the
dates
are
already
sold
out
when
I
tried
to
rebook.
And
of
course,
as
expected,
no
response
when
I
tried
to
contact
them.
Thank
you
Podium
Boutique
Hotel
for
ruining
our
long-awaited
holiday
vacation.
Absolutely
worst
experience
booking
this
hotel.
I
hope
no
one
else
goes
through
this
same
experience.
1 person found this review helpful π