2/5 John Henry C. 5 months ago on Google β’ 4 reviews
Booked
two
side-by-side
rooms
for
an
overnight
stay
through
Facebook
Messenger.
Took
almost
an
hour
to
check
in
as
the
front
desk
staff
proceeded
to
make
excuses
as
to
why
the
rooms
we
booked
are
separate
and
not
yet
ready.
Parking
space
was
pretty
fitted,
with
a
steep
incline
entering
the
basement
parking.
The
computer
system
used
for
managing
bookings
was
hanging
and
slowing
down
as
said
by
the
staff.
Front
desk
staff
are
unprofessional
during
our
check-in.
Considering
that
there
was
an
event
ongoing
in
the
function
hall,
it
was
understandable
that
the
staff
are
exhausted
but
it
is
not
justifiable
for
the
staff
to
have
a
condescending
attitude
and
a
frowning
face.
Service
and
booking
was
VERY
slow.
Rooms
were
spacious,
with
the
booked
rooms
having
hot
water
showers
and
bidets
for
toilets.
Towels
were
provided.
WiFi
is
spotty
and
inconsistent,
with
my
devices
often
disconnecting
from
the
network,
not
recommended
for
working.
The
view
from
the
hotel
is
quite
good,
although
the
room
we
were
in
had
trees
covering
the
scenery.
Walking
from
the
hotel
to
Burnham
park
will
take
around
15
mins.
Taxis
often
pass
by
the
location
should
the
need
to
commute
arise.
Overall,
rooms
are
good,
but
the
rating
is
pulled
down
by
staff
attitude.
There
are
better
options
if
budget
allows.
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