1/5 Benjie de la P. 1 year ago on Google
Called
there
reception
to
book
a
room.
Clearly
stated
that
I
needed
2
nights
but
instead
I
got
booked
only
for
1
night.
Realized
this
after
checking
the
email
confirmation
the
next
day
because
I
was
so
tired
to
check
for
the
email
that
same
moment
I
spoke
to
the
reception.
I
was
so
confident
that
I
got
booked
correctly,
I
even
asked
the
reception
if
I
could
pay
for
the
whole
stay
(2
nights)
already
but
she
suggested
that
I
only
need
to
pay
50%
so
I
paid
the
first
night.
When
I
woke
up
the
next
day
I
saw
the
confirmation
saying
I
am
only
booked
for
1
night.
So
I
emailed
them
back
and
text
them
too,
then
a
different
reception
came
to
me
saying
I
am
only
booked
for
1
night.
It
was
a
crazy
situation
and
interrupted
my
daily/scheduled
training
routine
that
day
talking
to
the
reception
about
getting
it
fixed.
It
wasn't
fixed
and
I
am
forced
to
book
another
hotel.
It
was
complicated
that
I
had
to
book
another
hotel
instead
totally
instead
of
them
because
their
can't
give
me
the
room.
They
are
not
accommodating,
they
are
not
professional,
they
are
just
in
for
their
revenue
I
would
say.
I
work
on
a
5
star
hotel
and
know
exactly
what
to
expect
from
businesses
in
the
hotel
and
restaurant
industry.
I
left
like
being
a
customer
was
just
dispensable.
If
you
are
in
the
hospitality
industry,
try
to
be
accommodating
and
honest.
If
the
person
is
booked
first,
accommodate
him
and
not
the
other
way
around.
And
don't
block
a
person
on
facebook
because
he
reviewed
your
hotel
and
provided
a
really
really
bad
feedback.
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