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Frequently mentioned in reviews: hotel (27) room (16) staff (13) rooms (10) stay (10) good (9) service (9) water (8) Baguio (8) breakfast (8)
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  • 2/5 Edrie A. 1 year ago on Google • 82 reviews
    In the interest of fairness, I’ll give the good things first: The staff and personnel were friendly and attentive. When we needed assistance they gave their full cooperation. The food was better than average. Unfortunately great service cannot hide the fact that there are serious problems with both the physical plant and the management. We were here for a conference and the contract of service stated that the hotel rooms needed to have three beds for three people. The room only had space for two beds but the management basically said that it could accommodate three people. Which means two people had to share beds. A lot of awkwardness ensued. The bathroom doors for our room did not close properly so we had to find ways to cover the gap that somebody might be able to peep through. There are shower blinds that are kind of creepy. And way too many wooden furnishings were showing signs of water damage. I learned that they only (re-)opened less than two weeks ago replacing the management that operated the Holiday Inn. They should have invested more in repairs and renovations.
    7 people found this review helpful 👍

  • 3/5 Tollets T. 1 year ago on Google • 662 reviews
    Stayed here in 2018 when it was the Holiday Inn. So booked again for a stay in Oct ‘22. Unfortunately for us our booking and confirmation did not hold as this same hotel had just opened a day before our arrival and was the Ion hotel instead. Through no fault of their own , I think the previous hotel did not endorse future bookings with them which included ours. Having just flown in from an 18 hr long haul journey plus 3 hrs drive up to Baguio…..we had to keep our cool , kept calm and think logically. As tariff was offered at 1/2 price , we took it and stayed 2 nights. The staff did their best to provide the service and I couldn’t blame them for lack of resources. We did not have the cash to pay but they managed to borrow the credit card machine from their sister hotel nearby which got us sorted. It was like sparse and bare in the rooms but comfortable enough. We are regular users of the Holiday inn brand but this experience has left a bad taste in our mouth. I wish well hotel Ion and hope it does flourish to become a Baguio favourite.
    1 person found this review helpful 👍

  • 2/5 Vincent S. 1 year ago on Google
    Booked the "name" brand in hopes of getting a standard I was comfortable with. Not a good move. No air-conditioning despite it being advertised. Apparently, has not been air conditioning since the beginning of the pandemic. No hot water. Poor response from upper management at the office. I would not stay there again and would not recommend it to others.
    3 people found this review helpful 👍

  • 1/5 citomusprime 1 year ago on Google
    Poor housekeeping (no one’s taking out the trash or replace old towels, no makeup room), beds are hard to lay in, no face towels, no air conditioner (only a standing fan and open windows), my loved ones got sick because of the fan, and windows don’t completely open; stayed there for 3 nights
    2 people found this review helpful 👍

  • 4/5 Kwun-Yurn L. 1 year ago on Google
    This place is the best hotel I've been too in Baguio yet. The service was amazing, the staff were smiling and always ready to help, they attended to our requests for ice, extra plates and utensils, and other misc things. Cleaning was daily and just a phone call away, the hotel is situated in a busy area and parking is tight but that is pretty normal for areas in the city centre. Wifi was great and the rooms were comfortable with the provided fan. The TV had a problem with the screen. The hotel provided you with a safety deposit box (which wasn't working), ice bucket with cups and tea and coffee, along with a water heater. The bed was comfortable, but we didn't know if they were cleaned properly due to the stains. But overall this place was great and the best hotel in Baguio in terms of service and overall hotel experience. The staff were really great!
    2 people found this review helpful 👍

  • 2/5 Joana B. 1 year ago on Google
    We checked in with full knowledge that there is no air-conditioning at all and that this will be the default for a while, so this was not considered in the rating. What we did consider are the following: 1). Housekeeping: We read the reviews about stained towels, dirty white beddings, uncollected trash by previous occupants, unrefilled shampoo bottles, incomplete bath implements, etc. We thought this had been resolved, but lo and behold, we experienced the same things. All of those mentioned above. 2). Internet connection: We also learned of the unreliable internet connection via reviews, but thought these were isolated cases. It was great the first afternoon we checked in, but at night, everything was so terribly slow we had to use our mobile data. My husband needed the connection for grad school, so he was really disappointed and frustrated. If you're planning to do a workcation here, don't. 3). Breakfast: Good, not as many options as other hotels in the same league, but good. Perhaps one of the few things that made us smile here. 4). Service: The staff are going above and beyond to help. They're extra kind, patient, and attentive. Kudos, but... I do think the hotel has a management problem. If the reviews are revealing consistent gaps not being addressed for months, then I don't think we can point the finger at the staff anymore. The staff being "extra" looks to me like they're trying to make up for the lingering problems of the hotel, for which their superiors and big bosses are responsible. This strategy will only work in the short-term, though. Eventually, the cracks will show. They're showing now. I doubt the staff are even paid additional for managing increasing complaints and being on the receiving end of customer frustrations, which they can only address to a limited extent. --- My first experience with a Holiday Inn was in Bangkok, and I loved it to bits. My husband is an IHG Member, and this is the most underwhelming IHG experience he has had. We seriously think our stay was worth half than what we paid for. P.S. I hope I don't get a canned response to this comment. Better they take action for future guests and for the future of the hotel.
    2 people found this review helpful 👍

  • 5/5 Dean C. 1 year ago on Google
    Nice hotel, new renovation and big space made us feel comfortable. The rooms are good with full required facilities also full set of toiletry. Room rate included breakfast, foods of breakfast are delicious with many options, you can enjoy foods as you like. The staffs are also friendly and willing to help, we lost a jacket there, when we asked their help, they found that and return to us quickly, really a good service.
    2 people found this review helpful 👍

  • 2/5 Bernadette O. 1 year ago on Google
    I hate to say this but better get yourself a room in some nice airbnb online. This hotel must be your last option. In case you can't avoid it, don't forget to bring your own chargeable fan (caz there's no AC or airflow in their rooms it was turned off says their staff I dont know why it's really hot at least when we were there just this July) and toiletries (caz they wont refill their body wash and liquid hand soap). I did like the breakfast buffet the selection is really nice. It was also too hot in their resto because it's got glass walls. I didn't see any fan installed in the ceiling nor any stand fan at all. There was no obvious efforts to cool down or ventilate the area.
    2 people found this review helpful 👍

  • 2/5 Linda N. 1 year ago on Google
    The hotel needs serious improvement. Most items n the room are dysfunctional: shower crashes on you, window gets stuck and can’t be closed, shading curtain in the bathroom can’t be open, water gets stuck in the skin, AC doesn’t work at all, etc. I requested all these to be repaired, but more than half could not be. The hotel provides two tiny bottles of water a day and, if you are busy working and cant go to a shop, you’ll be constantly dehydrated. Food is average. There are literally no rooms which would both have an open view and not be extremely noisy either from the road or from the hotel’s exhaust. The staff is trying to help, however they don’t have the capacity to do so. I was delighted to leave the hotel at the end of my stay and won’t return again.
    1 person found this review helpful 👍

  • 4/5 Jeferson “KJ” P. 1 year ago on Google
    I love the place. Things are not applicable here, such as complimentary bottled water and coffee in the room. The food served to us is no salt, Ajinomoto. The place was cold, and air-conditioned was not needed anymore.
    1 person found this review helpful 👍

  • 1/5 Mae G. 1 year ago on Google
    We will never stay at this hotel again!!! My sister and I rented 2 rooms for 5 days and 4 nights. The bathroom had clums of hair, I went to the front desk to complain but nothing was done, called housekeeping to deliver towels but they took hours to deliver...towels were so dark and dirty..lucky I brought my own towels. On second night, the electricity went off, we waited for almost 3 hours for us to be be moved until we couldn't see our room.
    1 person found this review helpful 👍

  • 5/5 Ashley G. 3 months ago on Google • 35 reviews New
    Value for Money reasonable price and the complementary breakfast they offer a lot of choices from bread, light breakfast to Heavy the room is indeed relaxing it has a relaxing vibe and for the staff kudos to them they will give you utmost service 😇

  • 3/5 Mr. Shane A. 2 months ago on Google • 23 reviews New
    Decent value given the inflated prices of hotels in Baguio. Room showing wear and tear. Carpets in hallways were very dirty.

  • 1/5 Stefan Y. 1 year ago on Google
    Worst hotel experience ever! Please note that I have worked in a hotel chain before and I do travel a lot for work. People are genuinely nice and friendly and they try to help out as much as they can but the overall situation is a total disaster. There is NO aircon in the room! If you open the window it is supper noisy. They have placed an electric fan, which is super noisy itself. So the trade off is heat vs noise. On top of that wall are thin and you can hear your neighbors like shouting in your ear. Just when you think you are kinda OK bathroom exhaust is switching ON by itself and it does that from time to time enough to keep you busy so that you even dead tired you cannot sleep. A tip for the restaurant. I will give you 500 peso. Buy olive oil. It is a bit low level not to have. Safe deposit box was also dead on arrival. So if you evet decide to stay here make sure not to overthrust IHG and Holiday Inn brand. Make sure you have a call before booking. The people are super genuine and nice but they are not enough to safe from a disaster. Strong recommendation: avoid!

  • 5/5 val s. 1 year ago on Google
    1. Room-clean, quiet, big enough with perfect ambiance. 2. Staff- hotel personnel are accommodating and courteous 3. Parking- safe and perfect if you have business trip near the center of the city 4. Food-sumptuous buffet breakfast An overall very good stay and experience!👍👍👍

  • 3/5 Ronald H. 1 year ago on Google
    The rooms are not what an IHG Hotel should be like. This is a 4 year old building, doors rotting on the bottom corner, blinds ripped and inoperable, little to no water pressure in the bathroom sink(shower was great) A/C inoperable in all rooms last but not least Entertainment center molding falling apart. The guest relations is spot on and will bend over backwards for the guest’s.

  • 4/5 Angeli Cris O. 1 year ago on Google
    Welcome cakes for my birthday. Thank you IHG. Happy to receive very warm welcome. Did I mention, it comes with cakes and IHG card. I’m really surprised with the birthday card and cakes. Appreciated, thanks again. Member Gold Elite 25***8930

  • 1/5 Anthony P. 1 year ago on Google
    These people charged me twice for the room. Said expedia didn't work, asked for my credit card. Expedia charged me, then ion hotel charged my credit card. They charged me twice, right at my credit card due date which then hit my credit card damaging my credit score. Instead of putting up with the issue with expedia they put it off on the customer. They would rather charge me the customer twice for a room. If you stay here, you may be charged twice. 0 stars.

  • 1/5 Alan Gabriel P. 1 year ago on Google
    Our room doesn’t have lights, when we turn it on, all the lights will shut down. Our phone doesn’t work. We cannot hear the audio from the TV. Parking is terrible. Before you go out it would take one hour. Aircon does not work. Lock from the shower is broken, shower head is also broken. We booked for three, but the things available for our room is good for two only. Soundproofing is bad. We can hear the guests above us and beside us. Instead of rest. My mom and my niece experienced stress. :( The employees seems nice but I can sense that they can’t do anything to help us.

  • 2/5 Manuel E. 1 year ago on Google
    There was no air condition in the room and only electric fan was available...cleaning services always late or not available... Room amenities were not complete and more mosquitoes inside the room...Food is hindi na M as per my daughter.... Location is good for exercise... Shower water pressure was very low and not getting hot.

  • 4/5 Dennis T. 2 years ago on Google
    It's a new place. Pre-pandemic, it offered a reasonably priced buffet breakfast which had a variety of options. The rooms were ok but would usually have one or two things broken despite it being new. The aircon always needed some fixing. Fortunately, they are always ready to fix things quickly. Front desk service could be improved, as at times, it is a hit or miss thing. Rooms are generally comfy, much like the Holiday Inn in Makati. There's a fridge, tea and coffee station with kettle and some free tea bags and coffee sachets. An added bonus is the flat iron and ironing board ready for use, stored in the closet. The bathroom toiletries could sure use some upgrade as they barely provide enough soap, shampoo, and lotion. But they do give you more if you call housekeeping. Recommendation: 4/5 stars

  • 3/5 Raphael “Aye” M. 1 year ago on Google
    Stayed there for 2 days and, it was okay. Good food, good service. Thr only problem is, I saw a rat in my room during my stay, other than that. Awesome.

  • 4/5 Ed D. 2 years ago on Google
    I have a lot of expectations because this is a new hotel, but I am giving 4 stars for now. Breakfast buffet is average. It did not include a lot of choices. Also, the location can be noisy due to cars and trucks passingby. There is no aircon so you will hesitate to close the windows because you want to enjoy cool Baguio

  • 5/5 Black H. 6 months ago on Google • 3 reviews
    If you're looking for a place to stay near to the mall and burnham park, you should try here at Holiday Inn Baguio City Centre. Great amenities and the staffs are very friendly and will assist you properly.

  • 5/5 Renz Q. 3 months ago on Google New
    Great view of SM Baguio spaceship at night.. 😆 Accommodating people. Now named ION Hotel.

  • 2/5 Noel G. 2 years ago on Google
    Not what we expected from a 4-star hotel. The bedroom was ok but the bathroom was not very clean. The sink was clogged and there was only one partially used toilet paper. There was also only one set of toiletries. The breakfast buffet was also not impressive with very limited choices and it took some time for the the food and coffee to be refilled. On the positive side, most of the staff were very friendly. Except for one of the front desk staff who gave us a hard time getting a one hour late check out. There are other small things but they all add up to a not so pleasant experience.


Call +63 74 620 3333 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Business center
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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