2/5 Joana B. 1 year ago on Google
We
checked
in
with
full
knowledge
that
there
is
no
air-conditioning
at
all
and
that
this
will
be
the
default
for
a
while,
so
this
was
not
considered
in
the
rating.
What
we
did
consider
are
the
following:
1).
Housekeeping:
We
read
the
reviews
about
stained
towels,
dirty
white
beddings,
uncollected
trash
by
previous
occupants,
unrefilled
shampoo
bottles,
incomplete
bath
implements,
etc.
We
thought
this
had
been
resolved,
but
lo
and
behold,
we
experienced
the
same
things.
All
of
those
mentioned
above.
2).
Internet
connection:
We
also
learned
of
the
unreliable
internet
connection
via
reviews,
but
thought
these
were
isolated
cases.
It
was
great
the
first
afternoon
we
checked
in,
but
at
night,
everything
was
so
terribly
slow
we
had
to
use
our
mobile
data.
My
husband
needed
the
connection
for
grad
school,
so
he
was
really
disappointed
and
frustrated.
If
you're
planning
to
do
a
workcation
here,
don't.
3).
Breakfast:
Good,
not
as
many
options
as
other
hotels
in
the
same
league,
but
good.
Perhaps
one
of
the
few
things
that
made
us
smile
here.
4).
Service:
The
staff
are
going
above
and
beyond
to
help.
They're
extra
kind,
patient,
and
attentive.
Kudos,
but...
I
do
think
the
hotel
has
a
management
problem.
If
the
reviews
are
revealing
consistent
gaps
not
being
addressed
for
months,
then
I
don't
think
we
can
point
the
finger
at
the
staff
anymore.
The
staff
being
"extra"
looks
to
me
like
they're
trying
to
make
up
for
the
lingering
problems
of
the
hotel,
for
which
their
superiors
and
big
bosses
are
responsible.
This
strategy
will
only
work
in
the
short-term,
though.
Eventually,
the
cracks
will
show.
They're
showing
now.
I
doubt
the
staff
are
even
paid
additional
for
managing
increasing
complaints
and
being
on
the
receiving
end
of
customer
frustrations,
which
they
can
only
address
to
a
limited
extent.
---
My
first
experience
with
a
Holiday
Inn
was
in
Bangkok,
and
I
loved
it
to
bits.
My
husband
is
an
IHG
Member,
and
this
is
the
most
underwhelming
IHG
experience
he
has
had.
We
seriously
think
our
stay
was
worth
half
than
what
we
paid
for.
P.S.
I
hope
I
don't
get
a
canned
response
to
this
comment.
Better
they
take
action
for
future
guests
and
for
the
future
of
the
hotel.
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