I really wanted this to be the best vacation ever. But truth be told it just was not. It takes hours to check in and check out. Upon arrival at the front desk they literally told us nothing about the resort or how the credits work (daily/use them or lose them) if you are lucky enough to have any. Just “here’s your key”. The first room that they put us in smelled badly of wet dog and mildew and had mold in places along with wet carpet. Half/ unfinished drywall patches and unpainted sections. The entire resort is just outdated and doesn’t really include any of the smart TV options. The worst part is the staff wanting to make you think there are no other food options other then the food and no other transportation then the taxi. Not to mention that this place has the most overpriced food on the entire planet including Disney World. Wanting 40$ a plate for breakfast buffet that Bob Evans puts to shame. This resort also comes with a hazardous rapid river that will eat the skin off of any part that should happen to touch the bottom or the walls. Although the resort is beautiful, that is it. Your money can be better spent at an all inclusive resort that won’t try to bleed you dry. All of the real excursions are outside of Atlantis so you won’t miss much.

3 stars in disguise. As a Marriott platinum member I spent an average of 60 nights a year in Marriott’s resort worldwide and I have never seen such a low value for your money. The hotel is low maintenance, food is junk food style, obviously over priced, and service is a disgrace. Don’t waste your money here it isn’t worth 10% of their rates. I have never been so much disappointed from a resort before.

I heard such amazing things about this hotel and was very excited to stay here. The service was impeccable, they had so many beautiful fish on the property, and great pools. Thats about it. My room was so damp and humid that it took days for a bathing suit to dry and it smelt like ocean and not in a good way. The elevators must have been mopped with a dirty mop that it smelt like dead fish and I dreaded going in them. The restaurants were extremely overpriced with less than mediocre quality food. And my daughter wanted to go in the lazy River but is too tiny to sit in a tube alone and they refused to let me go with her so we didn’t get to go on any on the fun slides or water park attractions. I just wasn’t impressed at all. Oh and it’s a cashless hotel.. Since when is cash not an acceptable form of payment?!

The place itself will give you a big “wow” inside, but besides all the activities and places to visit in Paradise Island you will be disappointed in the end. The food is highly overpriced and has not enough quality for that, in my opinion. The staff was not friendly most of the times. The checkin experience was tedious and not welcoming at all. Some details are not well maintained, such as the elevators, balconies. The room at The Royal towers itself would be quite nice for a 100-200 a night, not for the price you pay in Atlantis (overpriced). Overall, if you want to just spend thousands go to Atlantis. If you prefer to value your money, go somewhere else. (PS: the final invoice will be hard for you to understand, with all the gratuities, fees, and other added on top. I paid 1.5 times what I received in the reservation.)

We were excited to come to The Royal Atlantis after New Years with another couple who has stayed here many times over the past 30 years. We were all disappointed that this is not the same Atlantis from as recently as 5 years ago. Pros: great weather, Royal is centrally located within Atlantis and convenient to the casino, elevators were speedy, taxis plentiful when you want to leave for dinners. Cons: In general, the staff is indifferent and often rude. We have travelled to most of the Caribbean islands and Mexico for sunny beach vacations and never experienced staff like this. Be prepared that if you order one thing and are served something else entirely you will treated as if it’s your fault. We had an issue in Royal West towers and were awoken with loud construction on pipes occurring from 1:30-2:30am. When we went to the front desk the next day they acted as if we had made it up and agreed to follow up. But they did not. It took 2 more trips to front desk to get the resolution we were promised. I would not recommend staying at the Royal unless you are at least in a renovated room. Besides the noise of saws and banging, the rooms are pretty tired with filthy carpeting as mentioned in other reviews. Outdoors the grounds are not clean, paint is peeling, pool chairs are sagging and need to be washed. Most resorts have staff walking around picking up trash, cleaning spilled drinks but not here. Someone dropped a glass Snapple bottle in front of the elevators and the glass and liquid was still there hours later. We met someone whose husband slipped on a wet floor in the lobby and broke his hip yesterday. We won’t be back.

For the price I paid, I expected something better. I stayed on the 21st floor overlooking the bridge. These higher floors are supposed to be more luxurious, the air conditioning in the room made a loud noise every time it was turned on and off. The toilet was dirty when we entered the room. The available beach chairs were mostly old, made of plastic and many of them with some defect or broken. The chairs on the beach are very disorganized, without people responsible for cleaning and disorganizing what many guests do. The gym is 80% filled with treadmill and bicycles, the other 20% of the space is with the free weights area which is always packed. Very small area with so many people. Definitely need a renovation and relocations os spaces. I confess that I was frustrated at some points. But I cannot deny that the hotel is very charming and is quite an experience. If I had known that I would have stayed at another hotel and just spent the day at Atlantis. Expensive food, but you have cheap options like burger, pizza. Positive points: good restaurants with renowned chefs. more deserted beach options without a lot of children around, the experience that the hotel offers in relation to the structure, super nice marina to walk.

Had a wonderful time, the place is beautiful inside and out. Had a few problems tho, so here’s some advice before you go. Be careful where you park, they will boot your car and make you pay a $50 fee to take it off. The casino only takes USD. Read the fine print because when you arrive, you have to pay a fee for each day of your stay. This fee covers what you pay for on the resort when you use your room key as payment. The room didn’t have a microwave, which sucks because the food is very expensive. One slice of pizza was $7, and a soda can was $3.50. Be prepared to spend a lot of money here.

My husband and I had a wonderful time at Bahamas. The staff there were so nice, so sweet &so helpful. The food is amazing, the view is exquisite &the vibe there is incredible

The scenery and architecture are beautiful, with white sandy beaches, clear water and tons of exotic ocean life. This place COULD BE paradise. Unfortunately 90% of the staff are rude, dismissive and seem annoyed by the presence of tourist's. During our week long stay, we encountered maybe a handful of courteous staff. The rest were just plain rude and noticeably bothered anytime we asked a question or even just tried to make conversation. Outside of the Atlantis, we found the locals to be a little nicer, but even half of them were not very friendly. Many of the locals did warn us about walking around at night, and advised it wasn't safe to walk the city streets after dark. It's also worth noting, a 10-12% VAT tax and 15% gratuity are added EVERYWHERE regardless of your group size or the total of the meal. I feel this is partly why all the wait staff feels comfortable being rude and providing terrible service, as they know they're getting a 15% tip no matter what. I generally tip 20-25% but a forced tip and bad service ruined that. Many of the staff were pushy about tipping extra, but the service was always so bad I couldn't bring myself to do it. The Room: The room was ok, had a nice enough look to it but smelled like mildew most of the time. The sink in the bathroom kept clogging up and the ac is very loud. Also, the tv didn't hardly work, it cut out frequently and and just completely stopped everytime the ac kicked on or shut off. Overall the trip was very disappointing, considering the environment is so beautiful and there's so much potential for this resort to be great. It's unfortunate that the staff and lack of care for the facility ruin it for so many people.

Magic and wonderful. We're stay here in Oct 2022 and have a nice holiday. We live the waterpark, the nice building of the hotel, the Aquarium with different animals and the tasty breakfast. The beach is a dream and the personal very friendly.

Atlantis is one of the best hotel I have ever stayed in. There was a lot of options for food, you don’t even need to leave the hotel because the water park is very fun! The room was very clean and comfortable. The hotel is very expensive but it was worth it. Will definitely come back!

Well, I love the hotel and resort. I'd never leave if I could. So many small touches, like wonderful showers and peepholes for kids on the doors, along with super quiet rooms. You could just stay here and exercise all day on what seem to be miles of tree-lined paths. It just spectacular. But they drop the ball on a few important things. And I will just say these are small gripes but definitely bothered me. For example, it sounds like a construction zone here with all the leaf blowers and actual construction going on. Mostly the leaf blowers which are loud and have been blowing nonstop for the last 2 hours. Can't enjoy the peaceful morning air. The other two biggest issues were the caved-in mattress and cheap coffee maker which was impossible to not make a mess. Edit: +2 stars because they did offer to change my room to accommodate the issues I was having. I appreciate the care and attention even if I wasn't interested in repacking.

Do a day trip or overnight for pools, dolphin cay (a MUST!) and restaurants. But be warned that the wifi is horrible throughout the resort; their plumbing is old and not reliable (only 1/2 refill drinking stations ever worked and usually multiple bathrooms were closed outside the pools); TV reception was glitchy; staff reception, greeters and house keeping were GREAT but MOST staff was unfriendly, unwelcoming and a few were actually rude. Generally a poorly maintained place (hello elevator?) with a big WOW factor with the landscaping, massive size, pools and aquarium. A disappointment. Not at all worth the price.

This was a great hotel for our stay at Atlantis! It is tight in the middle of the area so it’s easier to get to other locations on the island. The rooms were very clean but there were some minor things in my room that felt a little off, including missing hooks to hang things or the drain. Still, the staff were great with cleaning and always had my room done by the time I got back. What I loved was a little light on the outside of the door to show “do not disturb” or come clean which is a nice. You can’t go wrong with the Royal!

Has been said already before and I can echo these things. The food is in general mediocre quality for absolutely hideous prices- calculate for a family of three at least 3-400$ per day extra. And this is if you watch your money and spend it mostly on fast food/ packaged food from the store or snack bars. Also add to every bill 10% VAT and 15% service charge Nothing is for free- forget what you’re used to from European or Asian resorts, even kids club costs 60$ for half a day. Spa or other activities are just ridiculous expensive. On the upside- the pool landscape is amazing and included in the price. Considering that you pay nearly $1000 a day the rooms are not good value for money, I spend in average north of 70 nights a year in Marriott’s and the rooms are on the level of a standard airport hotel- just more outdated (Royal Tower East). In general the hotel is in dire need of renovation or refurbishment. All in all this entire place feels like a gigantic tourist trap with every intersection designed to rip you off Completely overpriced to a level that it’s obscene if you compare price to the actual quality you receive when it comes to food and facilities Outdated So crowded that during peak times it feels like Vegas on its worst days Unfriendly staff Positive is landscaping and the island itself. I really recommend to stay away and boom for the money you’d spend here some five star resort on the Maldives, Dubai or anywhere else. I’ve never received less value for my money

If you are younger I'd recommend the Coral or Cove. The adjoining doors between rooms is a huge downside to this place. For the cost, our sleep shouldn't be subject to the neighbor. Coffee options are better at the other resorts and better access to decent food. This is where you stay if you're a family.

We stayed at comfort suites and paid the resort fee. They wasted over an hour of our time on day 4 at atlantis because their system is down and we can't get wristband to access the Waterpark. Mind you we are with kids and the rain is coming. "We were told you guys are not our guest since you stay at comfort suites like we did not pay to access the resort".What awful service or way to treat people on vacation on father's day. I am so ready to go home and I don't even think I want to ever be a guest at atlantis seeing the reviews and how many people were turned down today...

Beautiful resort and amenities. Definitely wish I would have stayed in this part of the resort vs the Coral Tower. Loved walking the property! Love the glass blown art in the casino. The bars had great vibes and a lot of fun. We happened to be there when Celo Green played live, was a great show. Hoping to return.

It's definitely luxurious. Plenty of security around. The MOST beautiful & well maintained hotel I've ever been to. I do wish there were sodas in the sundries shop. Every staff member there was so kind & welcoming. I have never tipped so much in my life, but they all definitely deserved it! It's as if they are listening to you or reading your mind. Just FYI fridge in the rooms, but no microwave. The ONLY negative is that the rooms are not very soundproof. If you had the tv off you could here everything the people next door were saying.

A beautiful and impressive resort with the most amazing aquarium and sea animals I've seen anywhere. This is a cashless location so plan accordingly. An unforgettable family friendly vacation spot, but be prepared to spend some coin.

Stayed at Atlantis Royal Tower with family (wife and 2 kids age 8 and 11). I was bit hesitant as it’s not all inclusive resort but it turned out to be very nice kids friendly vacations. Very beautiful well maintained kids friendly resort. Royal Tower buffet was bit pricy but very good quality food. I highly recommend this resort for birthdays and special occasions. Very nice place to celebrate and spend time with family. The water park and aquarium was super nice and there is no comparison with any other resort. It is very nice and beautiful. Even after putting kids to bed wife was keep demanding to watch fishes 😂.

Hotel was beautiful, rooms were updated and nice! there is so much to do in the resort and it was a lot of fun. Pools and beaches were great! fun casino & nightclub. Only reason I don't give it a 5 is because of the food.. not a fan of the food here and super expensive but overall we enjoyed our stay here!

Absolutely the best vacation location!!! It was worth every dollar spent for very memorable moments shared with family! I can't remember having this much fun in such a long time, that I truly enjoyed my time here. Everything was beautiful and perfect. If you want to spoil yourself, the Royal at Atlantis in the Bahamas is the place to go.

This place really resembles the city of Atlantis. It's a huge hotel with very nice pools and beachfront! water park and aquariums are exceptional at this hotel! Dolphin Cay is must if you're visiting with your kids! Casino is pretty big as well.

Beautiful hotel. The room I stayed had an incredible view of the water park from the 15th floor. The maids did a great job keeping the room neat and tidy. Just wish that the bathroom had a air vent

Rooms were cleaned daily, view of fish filled ponds, ocean, pool, no refrigerator though. Casino has what you need. Restaurants in hotel or in village nearby. Water slides and excursions. Club next to casino is ok. Couple of bars and restaurants don't close till 2am.

Overall the hotel is beautiful but the quality and seasoning of the food is lacking all around. For the prices I expected more. The $56.00 buffet per person and the chicken pieces are backs and legs. I was so disappointed with the food choices and lack of quality. The staff were polite most of the time and I appreciate that the most. Well you live and learn

Amazing resort with great aquapark and marine habitat. If you are a family with young kids, this is the number one choice! There is so much to do! Food can be expensive! The beaches are beautiful with crystal clear turquoise water!

A great resort with really nice rooms, great views, with friendly staff. A lot to do and close to downtown. A decent amount of eateries but could have more. The crowds were manageable such that it didn't feel crowded. Overall the place was well maintained though the place could use some refurbishment. A lot of the exhibits could use a bit of cleaning, build up of algae and grime. The public restrooms also could use a bit of an update. All in all a great experience and definitely recommend a visit.

They definitely make it hard or impossible for customers to use their credits. I booked with them for May. But I had to cancel the trip. They charged me $800+ deposit. They told me that I can use this deposit towards my future stay. Now I am planning a trip there in Feb, 2023. I have been contacting them for 2-3 weeks. No results yet. First, that department can’t be reached by phone. Email only. I sent them an email a week ago. The next day, they responded and asked for more information. I emailed back all the info they asked. Then no responses from them anymore. I emailed again for updates. Still no responses. They don’t want us to use the credits. Then I will book my stay with Grand Hyatt Baha Mar instead. Bye!

I've been to Atlantis 4 times and stayed in the Royal and Reef resorts. I found the rooms in Royal to be dated but minimally maintained. The rooms at the Reef are better but also suffer from minimal maintenance. I really like how close you are to pools, slides, beaches and activities. Also lots to do within a 10 min ride like Nassau center, boating, museums and restaurants (try the Fish Fry). I did not like the view from our 3rd floor room at Royal, it was over the driveway area and there are huge walls (~4ft tall) that prevent you from seeing anything. They were doing construction on the 4th floor everyday starting at 7am. Apparently there is a large upgrade project currently going on in the Royal.

Royal at Atlantis - Service is top-notch, so many things to do and see at the resort. The slides are so fun and unique, restaurants are great, the casino is a lot of fun, but emphasis on service makes this the best place to visit for vacation. This was our first time to the Bahamas and everyone is so authentic and nice. Great country, great resort, we’ll be back for sure!

So an updated review of The Royal Tower from our original pre-pandemic visit. Atlantis has started and almost completed a room/floor renovation project starting in the East Tower. Our room was not available for our initial check in time however we were assured it would be by 4:00 pm. Luckily, we were able to leave our bags with some other family members while we headed to the beach. Recommendation for everyone would be to head to The Cove specifically for the beach as the water is much calmer and you won't feel like you have been assaulted. The Cove's beach is protected from much of the ocean currents and potential roughness. We eventually got a newly renovated room in the East Tower. The Good: As soon as you step out of the elevator, you will instantly notice the colour scheme change which is noticeably much brighter. I will post pictures later but it's literally night and day. The hallways and rooms feel refreshed and much more vibrant. The carpet although being high traction carpet is still soft. The rooms have been well put together but they could have used a bit more quality control in some of the finishing touches. The pools are still in great shape, dolphin cay is still doing everything it can to help the animals and the Waterpark is still packed with excitement. The Bad: The hotel has introduced a newer interactive TV menu for hotel information, room service reservations etc. Unfortunatly, the system crashed more often then not (which is to say... all the time) and was essentially completely useless for our entire stay. As we were in the furthest room from the elevators, the WIFI was spotty as well. So for those rainy days or those with smaller children who are looking to maintain a stable connection for entertainment, you may want to request a room closer to the elevators as thats where the signal seems strongest. Also, as the TV itself is connected via some level of wireless connection, it would constantly freeze regardless of channel. This was happening in multiple rooms that our family had on different floors. Overall this is still a great place to come and visit and the grounds have made an incredible recovery after the pandemic ( while paradise island was closed, many areas fell by the way side. Plumbing was a nightmare from what we were told, some the of the aquatic creatures had to be let go due to lack of staff. However the Bahamian people have made the island a paradise again through a lot of hard work) however I feel with some of the more recent hotels that have and will open, Atlantis may end up having to adjust its marketing and promotions to reflect new realities of increased competition.

everywhere you go it so fantastical had shops, bar's entertainment. Amazing. Casino huge lagoon all type of fish in the sea. had kid's Adventure play area were you can leave them for 3hours yhey had so much fun.

Be careful if you go to Dragon’s Lounge!! Not worth doing bottle service!! You pay for overpriced bottles and then won’t get any service at all. You are given plastic disposable cups instead of real glasses or at least pool non breakable glasses then you have to look for staff to get any mixers, extra cups, ice throughout the night since it runs out often and long waits for more. Also no security inside bar to make sure things don’t get stolen from table while dancing. He had people come to our table to steal items. Better go to Royal lobby bar or Aura nightclub.