2/5 Jennifer B. 2 years ago on Google
I
really
wanted
to
love
this
place
as
I'd
heard
great
things
from
family
and
friends.
We
booked
a
weekend
staycation
getaway
and
paid
peak
F1
rates
because
of
the
slot
that
it
fell
in.
We
put
our
dog
in
boarding,
packed
our
bags
and
headed
to
the
Art
for
what
we
hoped
would
be
a
relaxing,
lazy
weekend.
Our
main
goals
were
to
order
as
much
room
service
as
possible
and
enjoy
the
room
that
we
paid
for
and
the
amenities
that
came
along
with
it.
Upon
our
arrival
the
staff
were
super
friendly
and
checked
us
in
quickly,
we
had
booked
the
grand
suite
and
when
we
got
to
our
room
the
phone
wasn't
working.
We
couldn't
call
room
service,
we
couldn't
even
call
guest
services
so
we
had
to
call
externally
from
our
phones
to
the
hotel
to
ask
for
a
replacement
phone
and
we
called
at
least
5
times
before
someone
finally
came
3
hours
later,
took
the
phone
away,
no
replacement
given,
and
we
had
to
wait
30
minutes
before
it
was
returned
to
us.
We
couldn't
relax
and
be
comfortable
as
we
had
to
wait
for
the
phone
to
be
fixed
and
that
was
day
1
gone.
On
day
2
we
wanted
to
use
the
hot
tub
outside
on
the
patio
and
couldn't
get
it
to
heat
up,
when
we
called
guest
services
they
sent
someone
and
we
were
told
it
would
take
a
while
to
heat
up,
after
3
hours
it
was
still
the
temperature
of
lukewarm
pee
water
and
they
were
trying
to
convince
us
that
the
wind
was
wicking
the
heat
off
the
hot
tub
and
that's
why
it
wasn't
getting
hot.
There
was
a
lot
of
back
and
forth
about
heating
elements,
covers
and
changing
rooms,
and
we
eventually
gave
up.
Finally
we
went
down
to
grab
lunch
and
complained
at
the
guest
service
desk
where
although
they
were
very
courteous
and
respectful,
were
also
trying
to
convince
us
that
it
was
the
wind.
They
offered
to
comp
us
a
free
meal
and
they
sent
someone
to
attend
to
our
jacuzzi
dilemma,
which
miraculously
by
then
they
did
manage
to
get
it
to
heat
up
and
they
filled
it
with
more
water
but
they
didn't
bother
to
clean
the
hot
tub
and
there
was
dirt
and
scum
gathered
in
the
water.
That
was
day
2
down
the
toilet
and
by
then
we
were
exhausted,
not
in
the
mood
to
take
them
up
on
the
free
meal
and
by
day
3
morning
it
was
check
out
time.
Additionally,
the
phone,
the
remote
and
other
appliances
were
covered
in
dust
and
grime,
that
doesn't
really
seem
befitting
of
a
'5
star'
resort.
I
will
say
this,
their
room
service
food
is
delicious,
and
we
were
pleasantly
surprised,
the
resort
staff
are
accommodating
and
professional.
But
sadly
we
won't
get
back
our
time
or
the
money
that
we
spent
trying
to
'relax
and
be
lazy'.
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