1/5 Rahim A. 2 years ago on Google
I
have
been
a
loyal
client
to
the
Porsche
family
of
products
for
several
years.
Overall,
my
history
of
experience
in
acquiring
vehicles
from
Porsche
has
been
amazing
until
my
most
recent
experience,
when
began
a
new
relationship
with
the
Woodland
Hills
Porsche
Dealership
and
their
respective
salesperson,
Mr.
David
Lang.
From
the
outset,
David
made
me
feel
like
he
was
doing
me
a
huge
favor
by
selling
me
a
car
that
had
just
become
available,
since
inventory
issues
have
plagued
the
marketplace.
After
reviewing
all
the
financial
drivers
associated
with
my
most
recent
purchase
of
a
Porsche
Cayenne
Turbo,
it
is
evident
to
me
that
he
overcharged
me
and
in
a
quite
formidable
fashion,
made
me
feel
like
I
did
not
have
a
choice
in
the
matter;
this
is
granted
that
the
vehicle
was
beautiful
and
one
of
the
only
ones
available
considering
the
current
inventory-related
supply
chain
issues
that
are
rampant
in
the
market.
Nonetheless,
considering
that
I
have
two
small
children
and
needed
a
more
suitable
solution
to
support
my
family
dynamics,
I
proceeded
with
the
purchase
of
the
vehicle
and
paid
their
higher
fees
and
markups
accordingly,
and
even
purchased
all
recommended
maintenance-related
programs,
accepting
all
of
the
current
challenges
and
constraints
that
were
explained
to
me
by
the
sales
&
finance
team.
The
very
next
day,
not
even
within
24
hours
of
purchasing
my
new
vehicle,
it
broke
down
entirely
and
for
all
things,
"engine-related
issues"
when
the
engine
is
supposed
to
be
one
of
the
most
stable,
consistent
and
compelling
features
of
the
vehicle.
This
event
left
me
and
my
2
young
children
(4
month-old
baby
and
2
year-old
Son)
completely
stranded
on
the
side
of
the
road.
Fortunately,
I
was
able
to
get
myself
and
my
family
home
and
immediately
contacted
the
Woodland
Hills
Porsche
Dealership
for
support.
They
got
me
into
a
loaner,
smaller
and
less
accommodating
at
first,
then
have
updated
that
vehicle
to
something
more
comparable
with
my
recent
purchase,
in
terms
of
cabin
space.
Subsequently,
Mr.
David
Lang,
who
sold
me
the
vehicle
called
me
back
and
informed
me
that
the
vehicle
had
a
nationwide
recall
that
pertains
to
repairs
required
to
preclude
the
"engine
related
issues"
from
occurring
with
the
year/make
and
model
of
my
vehicle
that
I
just
purchased.
He
indicated
that
they
weren't
aware
of
this
recall
prior
to
selling
the
vehicle
to
me
and
that
they
have
no
lead
time
to
offer
as
to
when
they
will
receive
the
parts
to
restore
the
vehicle,
due
to
the
supply
chain
issues
in
the
industry,
etc.
Much
to
my
dismay
after
spending
top
dollar
for
quite
a
sizable
purchase
of
one
of
your
top-end
vehicles
from
the
Porsche
family
of
products,
I
expressed
my
complete
disappointment
&
dissatisfaction
with
these
events
and
complete
lack
of
solutions
on
the
immediate
front.
Rather
than
expressing
any
hint
of
concern
nor
an
apologetic
sentiment
at
all,
David
told
me
"too
bad
that
the
car
had
an
issue"
and
told
me
he
could
simply
refund
my
money
and
I
can
be
on
my
way.
He
did
not
apologize
for
putting
me
and
my
family
in
harm's
way
with
a
vehicle
that
completely
broke
down
mid-drive
with
young
children
by
my
side,
communicating
absolutely
no
regard
at
all
to
the
position
he
put
me
into.
It
seemed
alarmingly
evident
that
all
David
cared
about
was
the
commission
and
he
mentioned
to
me
that
there
is
a
line
of
people
available
and
waiting,
and
that
he
could
fix
my
vehicle,
facilitate
my
refund
and
then
turn
around
and
resell
it
to
someone
else,
which
I
found
most
offensive.
Most
unfortunate
is
the
current
bind
that
I
am
in
and
remain
with,
which
is
the
fact
that
I
still
do
not
have
the
vehicle
that
I
purchased
and
I
am
in
a
situation
where
I
cannot
just
return
the
car
since
I
still
need
a
respective
mode
of
transportation
for
my
family.
Nonetheless,
David
continued
pushing
on
the
fact
that
they
can
return
my
money
and
I
can
be
on
my
way
and
they
can
benefit
from
reselling
my
vehicle,
again,
offensively
stating
"I'm
gonna
make
money
on
the
resell
so
it's
all
the
same
to
me."
