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Renaissance Palace Baku image

Renaissance Palace Baku

Hotel

Refined rooms & suites, some with sea views, in a hotel featuring a spa, a restaurant & a bar. People often mention hotel, good, rooms, room, star, staff, stay, nice, service, breakfast,


Address

107, ismayil bey, gutgashinil street Baku, Baku 1073, Azerbaijan

Contact

+994 55 786 78 67

Rating on Google Maps

4.10 (375 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: hotel (34) good (20) rooms (15) room (15) star (13) staff (13) stay (12) nice (12) service (11) breakfast (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 N N. 1 year ago on Google • 37 reviews
    We stayed here 3 nights with family. Booked 2 rooms. Service was very bad. Staff are not friendly. They don’t even have bath towel. They gave us showercoat instead (what a joke!). Never made up rooms regardless of you leaving the make up my room request. Waste never removed. I have seen food waste in the corridor which was there for the whole duration of our stay in this hotel. One of the room toilet was stinking. I have requested multiple times to fix or change our room. Nothing happened. Breakfast was absolute garbage! Overall this hotel stay was a disaster!! I would never recommend this for family.
    3 people found this review helpful 👍

  • 1/5 Kiran I. 1 year ago on Google • 12 reviews
    We had booked two rooms for 14 days and let the hotel management know that we will be arriving at 2 am and we would need shuttle service, they acknowledged as well through their official page but when we arrived baku at 2 am there was no driver at the airport to receive us we took taxi to reach hotel but they simply declined to give us room saying that they don't have room plus booking will start at 2 pm. We showed them their confirmation but they refused to accept it. Thats not an ethical way to deal customers extremely disappointing
    3 people found this review helpful 👍

  • 3/5 Chasoux G. 5 years ago on Google • 132 reviews
    Value for money, we expected Five star hotel, we got 3 star quality. Rooms are clean and tidy, bad mattess though and food not nice at all. 15min with taxi from old city. Not really nice view either. Staff are helpful, especially first day we arrived.

  • 5/5 Sreevishnu G. 1 year ago on Google • 43 reviews
    Very good experience, very friendly staff. As our flight arrived in the morning, as requested for an early check in, the rooms were prepared at 11am without any hassles.
    1 person found this review helpful 👍

  • 5/5 Feras A. 1 year ago on Google • 116 reviews
    I have stayed in this hotel 2 times. Both times i received excellent service, the front desk staff were very polite and friendly. The check in process was quick. The rooms were nice and clean, however it is not a 5 star level room but it is nice. The only issue was that the bathroom plumbing needs maintenance, the shower and toilet bidet was leaking. Breakfast was okay, nothing special. Prices are reasonable when booking on their website. They have parking available in basement. I recommend it and would stay again. أيضا الفندق مناسب ومريح للعائلات الخليجية.

  • 5/5 Peter R. 5 years ago on Google • 92 reviews
    Very nice hotel that is outside but 15 minutes away from the city centre. The food is open 24 hours but is usually just cereal and coffee unless withing the food hours. Breakfast is open until 11am and I've seen live entertainment in there but it isn't very good. The rooms are clean and some have a view of the sea, some have a view of a building. The showers are nice and spacious. Friendly staff that can speak English very well

  • 5/5 Nadeem Ahmad B. 1 year ago on Google • 5 reviews
    Well known hotal in baku,Staff does their best to accommodate all of my requests. Breakfast is much better than in most of the places in town especially considering the prices of staying in this hotel. There is also a nice spa service included with the room!overall best and good for stay. Thanks
    1 person found this review helpful 👍

  • 5/5 Huzza TV - D. 1 year ago on Google • 90 reviews
    Very good hotel in cheap rate !!! Free breakfast free lunch free dinner in same price!!! Good to go next time

  • 3/5 Saad’s R. 4 years ago on Google
    Good Hotel with good prices and services. +Great room price. + Big Rooms + complementary wine bottle plus fruit. + Friendly staff - need a transportation to get to major attractions and city center. - the glass door at shower area wasn’t closing Fully. -extra charge of 35 Manat is required to allow a visitor. - Small twin beds. - they only give you one card access for your room which you use to male the electricity run in the room. If you are 2 people one takes the key the other contacts the reception to open the door for him each time.
    1 person found this review helpful 👍

  • 1/5 Hassan M. 1 year ago on Google • 51 reviews
    Thw Hotel is closed

  • 1/5 Ahmed W. 1 year ago on Google • 11 reviews
    Good experience Declo.asif

  • 4/5 Sathya Bama R. 1 year ago on Google • 11 reviews
    The rooms are very good. It is clean 👌. If you are indian it's difficult to find good food here. But my overall rating is 4/5🙂.

  • 1/5 rajeev m. 1 year ago on Google • 6 reviews
    If you looking only for stay then it is fine.. Rooms were without balcony and no views Their breakfast is poor..They don’t have live station for breakfast, when I asked for omelette they said it is chargeable. Receptionist behavior depends, some were nice and some were not up to mark.. I can only say it doesn’t deserve to be a 5 star property. I won’t recommend this hotel to anyone .

  • 5/5 Elvin M. 1 year ago on Google • 5 reviews
    She

  • 1/5 Sang P. 11 months ago on Google • 3 reviews
    We travelled for 12 hours and arrived at 4am to find this hotel is no longer operating!!! Be prepared to be worried and have means to find another accomodation.

  • 5/5 Alex I. 1 year ago on Google
    Great rooms, wonderful staff, very filling breakfast with good choices. Location very close to city center and the coast. Only issue we encountered was Hindu tourists, seemingly mannerless and uncultured, the laid back atmosphere of Baku changed to noticable stress for the staff. Would definitely recommend but do watch out, cultures seem to be completely different when it comes to respect for staff and fellow hotel stayers. 5/5 experience otherwise. Thank you for welcoming us to Baku for the first time.

  • 3/5 Barry T. 1 year ago on Google
    4 star rooms but depending on receptionist, the person could be 5 or 1 star. Order Uber as hotel taxi outside charges 3 times the Uber price.

  • 5/5 Shay G. 4 years ago on Google
    Great location, cleanliness and very high standard of service, large rooms, good breakfast and good price, fair price, there is always a taxi near the hotel, recommended hotel

  • 4/5 Mansoor a. 1 year ago on Google
    Good economical hotel with good rooms. Cooperative well behaved staff at reception. Helpful to guide the hotel guests.

  • 2/5 Mustansir H. 1 year ago on Google
    Not worth a 4 star hotel. It seems to be a 3 star hotel without a swimming pool and gym. Breakfast served is also not that great.

  • 3/5 lakshmi m. 1 year ago on Google
    Breakfast was not good. To get water and towel I had to follow up 3times. The only thing I liked was the rooms were well maintained

  • 3/5 Vishal D. 1 year ago on Google
    Renaissance Hotel was a nice budget hotel with decent service and great staff to help you but only disappointment was the breakfast. Indians looking for vegetarian breakfast should skip this Hotel management should seriously consider food improvements

  • 5/5 Jo S. 5 years ago on Google
    Friendly staff, nice environment, good food, clean and spacious rooms with city view..location is little away from the city centre. We opt for a tour agency and they arranged the Airport pick up and drop. The breakfast menu is vast with local cuisine also included. The money exchange is little difficult to find out.. it’s available in the city...so keep the Manat ready to pay at check in..

  • 3/5 Mrs M. 6 years ago on Google
    Rooms are very good, 4 star... It's well built with good fittings and I would have given 5 but the shower leaked all over the bathroom floor and there are no spare toilet rolls.The bed is firm and the air conditioning/heating is good. Toiletries are 3 star. Housekeeping are friendly. Room service menu is 3 star. Restaurant just scrapes a 3 star, completely empty but had friendly service (a five star hotel would have the menu items translated fully into English). Service throughout is friendly but slow. Very noisy, even on a Saturday morning, with doors slamming constantly from 7.30am. Hot tub/sauna looks nice but didnt use.

  • 5/5 Choon Wai K. 5 years ago on Google
    I am so happy for the service provided by the hotel staff Fuad during my stay from 29.09.2018 to 01.10.2018. The hotel room is spacious, clean and the bed is very comfortable. The hotel provides complete of the toilet amenities and all the hotel staff is very helpful and friendly. The breakfast buffet has been offered by the hotel is great and food is delicious and well organized. I will choose to stay back again in this Renaissance Palace Baku in the near future and will definitely recommend to my relatives and friends to stay in this great hotel. I would say this Renaissance Palace Baku is worth for money for the 5 stars hotel.

  • 5/5 kanwal g. 5 years ago on Google
    Staff is friendly, food is good all the chefs are females, do enjoy the spa ..and it's very close to the city centre. The taxi driver provided by this hotel are trust worthy and cheaper then you might fight on road

  • 5/5 Ruslan R. 4 years ago on Google
    Excellent service! One of my favorite places to stay when I visit Baku. Stuff does their best to accommodate all of my requests. Breakfast is much better than in most of the places in town especially considering the prices of staying in this hotel. There is also a nice spa service included with the room!

  • 5/5 Devaki R. 4 years ago on Google
    Great hotel. Amazing rooms with good view. Great help ful staff and lovely breakfast.centrepoint to live in Baku.

  • 5/5 ceyhun m. 4 years ago on Google
    Good hotel, good view, good service.

  • 5/5 Sunil B. 5 years ago on Google
    Great hotel with restaurant... Neat and clean rooms... Pleasant stay

  • 5/5 Rafsan H. 4 years ago on Google
    I give 5 stars coz luxury hotel with affordable price? Exactly. My personal advice is do not miss the breakfast there. I have never had that experience before.

  • 1/5 Jiya's K. 1 year ago on Google • 2 reviews
    Pathetic! Don't stay here..only ambiance and room is better (which is of no use) with zero services and facilities which they charge for! MR YAHYA (Receptionist) is very rude and bad. We booked their room with massage for 2 days. I asked for Voucher which they didn't gave me because spa was busy ( which is their issue not the client's) to which I said okay I have payed for 2 days massage room provide me with 2 vouchers for next day , to which receptionist yahya knoded his head in a rude way and disagreed. Take only 1 voucher for tomorrow. He knows zero ethics of talking , has worst behavior and attitude! We pay to stay here for being insulted? Zero services, zero ethics, zero percent co-operating and accomodating
    1 person found this review helpful 👍


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Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Airport shuttle
    • ✓ Hot tub
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar
    • ✗ Smoke-free

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