Featured Reviews


Frequently mentioned in reviews: hotel (53) staff (31) room (26) location (20) good (20) service (18) stay (17) friendly (16) breakfast (16) rooms (15)
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  • 5/5 Maracuya 4 years ago on Google
    (Translated by Google) Wonderful place. I especially like the terrace. @insta: lnarlkotik follow me (Original) Замечательное место. Особенно мне нравиться террасса. @insta:lnarlkotik follow me
    2 people found this review helpful 👍

  • 4/5 Abdul R. 11 months ago on Google
    The Pros: The location is great, right in front of Deniz mall and Baku eye, you can enjoy the scenic views of the caspian sea right from your hotel room. The staff's attitude is great and very friendly. I was with my 2 young children, and they helped with carrying the baby stroller. The rooms are spacious and very clean with all the basic facilities available. The washrooms are also clean and spacious. The lifts are easily accessible as well. The hotel has an ATM machine where you can exchange dollars into mannats at the interbank rate, which was of great convenience. The Cons: It's closer to a 4-star experience than 5-star. The gym and spa are small with limited equipment. There is no swimming pool either. The hotel lobby is small, and there is no ramp at the hotel's entrance for baby-strollers / wheel chairs. However the hotel staff carries them for you. The staff takes a lot of time to respond to your call and convert it into an action. Most of the times i had to place multiple calls to get my food warmed up. The biggest letdown was the breakfast. Very limited variety of items, and they were also scarse. Once something finished up, the staff wouldn't refill the dish. I was expecting more facilities for the amount I paid, i.e. 420 AZN per night.
    2 people found this review helpful 👍

  • 1/5 Alp O. 5 months ago on Google • 61 reviews
    It is relatively small hotel for a 5-stars, no swimming pool, only a few floors. - There is a terrible smell welcomes you from the bathroom of the room which deserves 1-star rating no matter what else in the room. - Housekeeping doesn’t come based on the cleaning/busy buttons at the room, make sure to call them explicitly. - Heater doesn’t work above 25 Celcius. - Best table in the breakfast area always “reserved” which is a lie for some reason. Staff didn’t want us to sit there and it remained empty during the time we did our breakfast which makes the guests feel unvaluable.
    1 person found this review helpful 👍

  • 5/5 Danijela B. 5 years ago on Google
    A perfect place to stay in Baku. Hotel is close to the center and on boulevard so it’s easy to have great walk by the sea or great walk to city center. Rooms are perfectly clean, modern and extremely comfortable. Breakfast is amazing and during warm days you can enjoy your time also at the terrace outside. It’s not too big hotel so it’s perfect for everything . You can also rent a bike or get organized transfer, it’s easy to access and you don’t get lost with your bags like in the old city. Just perfect place to stay.
    2 people found this review helpful 👍

  • 5/5 JN Reklam A. 4 years ago on Google
    (Translated by Google) Located 200 meters from the Caspian Sea, Intourist Hotel Baku Autograph Collection is at your service with a spa and wellness center. Private parking and free WiFi are available on site. The air-conditioned rooms feature a seating area, flat-screen satellite TV and an iHome slot. The bathrooms include a hairdryer, bathrobe and slippers. Guests can enjoy their meals in the hotel restaurant. Room service and breakfasts in the room are provided upon request. Bicycle rental is available on site. It is a 20-minute walk from the Maiden Tower and 900 meters from the Carpet Museum. Baku Train Station is 4.5 km away, and Heydar Aliyev International Airport is 26 km away. A transfer service is available upon request. Sabayil is a great choice for travelers interested in clean streets, local food and city walks. (Original) Hazar Denizi'ne 200 metre uzaklıkta bulunan Intourist Hotel Baku Autograph Collection, spa ve sağlıklı yaşam merkeziyle hizmetinizdedir. Otel bünyesinde özel otopark ve Wi-Fi erişimi ücretsizdir. Klimalı odalarda oturma alanı, düz ekran uydu TV ve iHome yuvası bulunmaktadır. Banyolarda saç kurutma makinesi, bornoz ve terlik mevcuttur. Konuklar yemeklerini otelin restoranında yiyebilirler. Talep üzerine oda servisi ve odaya kahvaltı servisi de sağlanmaktadır. Tesis bünyesinde bisiklet kiralama hizmeti verilmektedir. Kız Kulesi'ne 20 dakikalık yürüme mesafesindeki tesis Halı Müzesi'ne 900 metre uzaklıktadır. Bakü Tren İstasyonu 4,5 km, Heydar Aliyev Uluslararası Havaalanı ise 26 km mesafededir. Talep üzerine transfer servisi düzenlenir. Sabayil , temiz sokaklar, yerel yemek ve şehirde yürüyüş ile ilgilenen gezginler için harika bir seçenek.
    2 people found this review helpful 👍

  • 5/5 Антес �. 4 years ago on Google
    (Translated by Google) Everything was perfect: The bed is comfortable, the linen is of high quality and comfortable, cleaning every day. There is drinking water, tea, coffee machine, refrigerator in the room, food in the room can be ordered. The views of the sea and the Ferris wheel are amazing! Dawn from the balcony over the sea is something! Breakfast is very varied, delicious: scrambled eggs, scrambled eggs, eggs, pancakes, jam, honey comb, fruits, any coffee, pastries. Very tasty, the waiters are helpful and attentive. The rooms and corridors smell delicious, Sneider lifts are fast. We didn't reach the spa :-). Air conditioners work quietly, new plumbing. Hotel since 1936, renovated very fresh. The location is ideal, 5 minutes walk to the old town, local shops are nearby, Uber is cheap. (Original) Все было идеально: Кровать удобная, белье качественное и комфортное, уборка каждый день. В номере вода питьевая, чай, кофемашина, холодильник, еда в номер можно заказывать. Вид на море и колесо обозрения - изумительные! Рассвет с балкона над морем- это нечто! Завтрак- очень разнообразный, вкусный: омлет, яичница, яйца, блинчики, варенье, мед в сотах, фрукты, кофе любой, выпечка. Очень вкусно, официанты услужливые и внимательные. В номерах и коридорах вкусно пахнет, лифты Sneider, быстрые. До СПА не дошли :-). Кондиционеры работают тихо, сантехника новая. Отель с 1936 года, ремонт очень свежий. Месторасположение- идеально- до старого города 5 мин пешком, рядом местные магазинчики, Uber дешевый.
    1 person found this review helpful 👍

  • 5/5 Vadim D. 10 months ago on Google
    Excellent accommodation in every sense: comfort, location, spectacular views of the Caspian Sea, incredible breakfasts, wonderful, kind and helpful staff - service impeccable, many thanks to Vitaliy.
    1 person found this review helpful 👍

  • 1/5 Muneera B. 9 months ago on Google
    I am staying for one night ! And there is outdoor DJ party under my balcony which was extremely noisy ! And no one did anything about it. And i am staying with a child by the way .
    1 person found this review helpful 👍

  • 5/5 Gil A. 11 months ago on Google
    A modern hotel with very friendly staff and managers. We stayed there during Formula 1 2023. From the moment we arrived everyone from the hotel was very friendly and helpful. The rooms are clean and modern with big modern showers and comfortable beds. They recognize Platinum status with Bonvoy with upgrades and free breakfast if you choose it.
    1 person found this review helpful 👍

  • 4/5 Ahmed A. 4 years ago on Google
    This hotel is amazing, they have friendly staff. I like the location of the hotel because it’s near to to the tourism places such as old city, Nizami street and panoramic....etc
    1 person found this review helpful 👍

  • 1/5 Viktoryia S. 1 year ago on Google
    Horrible experience for me. AC not working, i had too sleep for two nights with an open window overlooking a busy and noisy road, so couldn't sleep for the whole period of my stay. The personnel didn't do anything to fix the issue, moved me to a bigger room with a broken AC as well as a solution. My weekend experience was totally ruined by unprofessionalism of the team who don't bother checking the work done by engineering and giving false promises.
    1 person found this review helpful 👍

  • 5/5 M T. 4 years ago on Google
    (Translated by Google) Very close to tourist attractions (Original) قريب جدا من الأماكن السياحية 👍
    1 person found this review helpful 👍

  • 5/5 Rana N. 3 years ago on Google
    Best place
    1 person found this review helpful 👍

  • 5/5 Khaja Ibrahim M. 6 years ago on Google
    Awesome location , Balcony view is too good, spacious rooms
    1 person found this review helpful 👍

  • 5/5 Lora S. 4 months ago on Google • 5 reviews
    The hotel offers a fantastic view, and the staff were extremely kind, lovely, helpful, and polite. The hotel is clean, and well organized. It's a really good hotel to visit during vacation.
    1 person found this review helpful 👍

  • 5/5 Fahad Y. 4 years ago on Google
    I just love everything about this place!
    1 person found this review helpful 👍

  • 5/5 Nada A. 3 months ago on Google • 20 reviews New
    I recently stayed at the Sheraton hotel, and I would like to share my positive experience. Firstly, the hotel was very clean. The rooms were exceptionally clean and tidy, providing a sense of comfort and relaxation. The breakfast experience at the hotel was excellent. There were plenty of options available, including healthy and delicious choices. The food quality was excellent, and the service was quick and efficient. Additionally, the hotel staff were very friendly and extremely polite. They were helpful and willing to assist with any inquiries or requests. They greeted us with a smile and made every effort to ensure our stay was comfortable and enjoyable. Furthermore, the services at the hotel were fast and efficient. Service requests were attended to promptly and executed professionally. Overall, my experience at the Sheraton hotel was excellent. I highly recommend this hotel to travelers seeking exceptional comfort and quality, friendly service, and a convenient location.

  • 5/5 Waleed A. 4 months ago on Google • 8 reviews
    Had a great stay here in Baku - the location is amazing with everything super close by! Hotel staff were brilliant - constantly going out of their way to help. Shoutout to Nihad for serving me the best coffee every morning. Breakfast buffet was great with a menu that changed daily. Was also surprised by the hotel staff at breakfast with a cake on my birthday :) Overall would highly recommend this hotel to anyone.

  • 5/5 Khaled A. 6 years ago on Google
    Clean rooms, reasonable size rooms with a balcony overlooking the Caspian see. Also reasonable rates. Nothing much near by such as restaurants or supermarket. about 10 to 15 walk from the old city. My main issuer was, the main road gets blocked in regular bases by police which cause bad traffic that stops us from going in and out of the hotel.

  • 3/5 Didar K. 5 years ago on Google
    Not 5 star hotel. Location is good. But better to stay in city center. See view room is not so attractive. See is not close.

  • 4/5 Naif A. 4 years ago on Google
    (Translated by Google) The service is grilling and the hotel is generally slow (Original) الخدمه شوي بطئه الفندق بشكل عام منتاز

  • 5/5 Yakov A. 5 years ago on Google
    Beautiful and not overpriced hotel. The crew is very polite and friendly. Love the hotel

  • 5/5 Marija M. 5 years ago on Google
    Excellent service, friendly and very professional stuff, great choice of food at the breakfast. Hotel is sparkling clean, modern and tastefully decorated, rooms are big and with the great view to the lake. The location is very convenient, easily accessible with the just short walk to city center. Highly recommended.

  • 5/5 SAD 4 years ago on Google
    (Translated by Google) Wonderful (Original) رااااائع

  • 5/5 Shahid H. 4 years ago on Google
    Great place good rooms

  • 5/5 Максим �. 4 years ago on Google
    (Translated by Google) Great hotel, close to the old town (Original) Отличный отель, недалеко от старого города

  • 5/5 محمد �. 4 years ago on Google
    (Translated by Google) Very nice and close to the old city (Original) جميل جدا وقريب من المدينة القديمه

  • 5/5 Awad 4 years ago on Google
    One of the best places to spend a vacation 1- view from balacony is very nice 2- breakfast is good 3- location is so close to all destinations and old city 4- price is reasonable But the stuff was the worst thing during the stay ; very rude and impolite in talking with the guests which was a shock to me

  • 3/5 Ahmed A. 4 years ago on Google
    The hotel is nice and everything, but the main issue was that whenever I brought a a guest over I have to pay a fee which was not indicated anywhere.

  • 5/5 Sundus G. 8 months ago on Google
    Highly recommend staying here if in Baku, the staff are exceptionally sweet & kind, particularly the breakfast device team! Enjoyed the “nice breakfast” during our stay, with Elbariz and his staff 🌸

  • 5/5 Anas K. 9 months ago on Google
    Ideal hotel.. Professional staff Samad.. Murad and Fidan thanks for the hospitality. Provide bathroom hose and balcony. Quite and cosy. Restaurant overlooking Sea and has a great atmosphere along with friendly staff. Will not be my only visit.

  • 5/5 Rahul N. 9 months ago on Google
    Very nice hotel. Wonderful location. Amazing staff. 😊

  • 5/5 Kiryl P. 8 months ago on Google
    My staying in Sheraton Baku Intourist was exceptional! I even extended it for a couple of days! Location is amazing (I posted my room view), breakfast was also very nice with best service! This hotel is a copy of soviet Intiourist building which is also I found interesting! Valeria from reception is very cooperative and also she is the most beautiful girl I have ever seen in Marriott chain and I know what I am talking about because I travel more than 100 nights a year. I will definitely come back!

  • 5/5 Sveta B. 8 months ago on Google
    Beautiful new hotel with friendly and helpful staff. Excellent beds and pillows, great shower. Nice little spa, free water and fruits. Will definitely stay here again.

  • 4/5 Mohamed Al I. 6 months ago on Google
    We had a very positive experience in this this excellent hotel . The location is ideal , close to most of the famous sites and shopping areas . Hope to stay here in our future visits.

  • 5/5 Эльвин �. 8 months ago on Google
    All is good, and I want to express my sincere gratitude for the incredible efforts of the amazing staff and the exceptional beauty of the hotel. Your dedication and the splendid atmosphere provided by the hotel truly made my experience unforgettable.

  • 5/5 Haroon A. 8 months ago on Google
    Excellent hotel and location,very comfortable and clean rooms of good size but what makes it stand out is the people who run it. The staff go the extra mile to make your stay more comfortable. I would specially like to thank Adil, Valeriya, Musa and Javad for everything that they did to make our seven day stay memorable and smooth.

  • 5/5 Serge A. 3 months ago on Google New
    A very pleasant stay. We had a very quiet room with garden view. Breakfasts are superb! A big thank you to Javad from the front desk for the hospitality.

  • 1/5 Shiva t. 3 months ago on Google New
    1 - The room: The room I was originally given did not have a sea view like I was promised. Since, I wanted a sea view, I paid extra. Eventhough I paid extra, I felt like the room was worse than the room that I was originally given. 2 - The bathroom: The showering unit is flawed and not maintained. When my family and I used the shower, the water was leaking through the bathroom walls and into the room and the carpets. 3 - The minibar: There was a mini fridge but it was not stocked hence, I could not get any drinks when I felt like it. Another problem that occurred was when I was trying to make tea (with the set they provided) the kettle was broken and the water was leaking through. 4 - Extra bed placement :The room I booked was for 3 People, so I needed an extra bed (which I asked for when I originally booked the room). The housekeeping came into the room and placed the mattress on the floor. We then went back and forth talking about how there is always a bed base and that they should be providing one. After I had to call management and ask them if a bed base needs to be provided and in conclusion that it was the house keepers mistake of not bringing a bed base. At the end, this whole process took around an hour to figure out the confusion. 5 - Wardrobe : The hangers were not well maintained and the bathrobes were torn apart when I tried using them. 6 - The telecom : The telecom does not work properly. Hence proving my first point, that the room is not well maintained. Conclusion : The breakfast,servers and the location was good and made my whole experience positive. However, the maintenance and confusions brought down my rating. I truly expected more from Sheraton. OVERALL RATING - 1 🌟

  • 4/5 Mohammad Al A. 4 months ago on Google
    I like the location of the hotel which is just across the park and sea front and a 10 minutes walking distance from Dinaz mall. Very friendly staff including the conciergee (receptionists are good except the one at the front desk, not the gentleman, nor the dark-haired lady, i.e. the other one.. 😉 more details to follow) The 3 Rooms we reserved for 2 nights are of good standards and enough amenities, you will be provided with couple of towels etc and they will be provided when you ask., however they were situated at the first floor, facing the edge of green cliff and just near the night club that was pounding until late at night, as the receptionist didn't give us other rooms on higher floors when she met us ( without warm or no greetingat all ) as it will take time to have them ready/ and pay more she said though we checked in at 8 pm ! Checking out was smooth, yet luggage was brought in after 25 minutes! The breakfast buffet was good, and all staff were friendly. Ver good food variety but canned juice not fresh, good bakery, coffee was great the barista are pros. I would come back again for the restaurant and if for the same hotel it would be only for the location only.

  • 5/5 Vaishali y. 4 months ago on Google
    Exceptional hospitality! The staff went above and beyond to ensure a comfortable stay. Warm welcomes, attentive service, and a genuine desire to make guests feel valued. A standout experience that defines true hospitality." Thankew so much Amina , Manager Elbariz and Niko ( These people were best)

  • 4/5 Faisal L. 4 years ago on Google
    Nice but almost the stuff are no community

  • 5/5 Duprelon T. 4 years ago on Google
    Super friendly staff.. fantastic breakfast.. many different spots around the place to hang out and have some tea.. 5 stars all the way...

  • 3/5 Sibel B. 4 years ago on Google
    Really old and run down hotel. The best places are the common areas when you first walk in. The restaurant is OK. The location is a bit far out of town for a nice walk to the center. The Room was beat up and everything in the hotel is very run down. The staff is good and friendly and competent, except for Room service which was unbelievably slow and unresponsive. My tip if you stay here is to order food at the restaurant and ask them to bring up as opposed to calling Room service. Also beware that the rooms with a sea view also have a lot of noise from the major road that is just below, so I would warn against ordering a seaview Room. Over all I wouldn't stay here again despite the friendly staff. Expensive for what you get.

  • 5/5 abdullah a. 6 years ago on Google
    It has good location,very nice staff , exclant resturant ,clean & calm rooms .good smils in the hotel . It has aperfict managment. No pool .

  • 5/5 Can K. 4 years ago on Google
    A real european style 5 star hotel with 5 star service and quality. Really recommend it for staying. Smiley service all round.

  • 5/5 Fa 4 years ago on Google
    (Translated by Google) A beautiful and very nice hotel with complete services and a decent treatment of employees (Original) فندق جميل ورائع جداً من خدمات متكاملة وتعامل راقي من العاملين

  • 5/5 Mehmet A. 4 years ago on Google
    (Translated by Google) The attention of the employees is very good (Original) Çalışanların ilgisi çok güzel

  • 5/5 Bakcell D. 4 years ago on Google
    (Translated by Google) Super :-) even my grandmother rated 5 stars. (Original) Супер :-) даже моя бабушка оценила на 5 звёзд.

  • 5/5 Eva 4 years ago on Google
    (Translated by Google) Loved the hotel, staff (Original) Очень понравился отель,персонал

  • 5/5 Salem A. 4 years ago on Google
    Good location and price

  • 5/5 الهوى �. 4 years ago on Google
    (Translated by Google) Very cool to recommend it (Original) رائع جداً انصح فيه

  • 4/5 Андрей �. 4 years ago on Google
    (Translated by Google) Good service. But the spa was cold. Breakfasts are delicious. The rooms neatly (Original) Неплохой сервис. Но СПА было холодным. Завтраки вкусные. В номерах чистенько

  • 5/5 خالد �. 4 years ago on Google
    (Translated by Google) Nice hotel and good prices (Original) فندق جميل واسعاره مناسبه

  • 5/5 Amee m. 4 years ago on Google
    Nice Hotel to view to Baku Eye.

  • 4/5 Turki A. 4 years ago on Google
    (Translated by Google) Beautiful and luxurious hotel. A suite overlooking the sea resided in it. Wonderful, clean and meets most needs. There is no swimming pool. The gym is small. About five minutes away from the center in normal times. (Original) فندق جميل و فخم. سكنت فيه جناح مطل على البحر. رائع و نظيف و يلبي أكثر الاحتياجات. لا يوجد مسبح. الصالة الرياضية صغيره. خمس دقائق عن السنتر تقريباً بالأوقات العادية.

  • 5/5 عبد الله �. 4 years ago on Google
    (Translated by Google) Beautiful (Original) جمييل

  • 5/5 MARZOOK A. 4 years ago on Google
    (Translated by Google) Best Baku Hotels (Original) من افضل فنادق باكو

  • 4/5 bhaskar p. 4 years ago on Google
    Good hotel. Nice staff . Value for money

  • 4/5 Faisal L. 4 years ago on Google
    Good

  • 5/5 정세월드 4 years ago on Google
    (Translated by Google) Nice sea view (Original) 멋집 바다뷰

  • 5/5 Kyriakos C. 4 years ago on Google
    Ecxellent place to stsy. The restaurant was amazing and especially tge service. RASUL was the best waiter by far

  • 5/5 Таисия �. 4 years ago on Google
    (Translated by Google) We lived in Baku, the Intourist Hotel. October 2019, the room was directly overlooking the sea, cleaned daily, in the room there was a coffee machine, kettle, cream, sugar, all shower accessories, even an iron with a refrigerator, standard room, breakfast was delicious , European cuisine, the staff is polite, very friendly, I recommend .. (Original) Жили в Баку,отель" Интурист".октябрь 2019г.номер прям с видом на море,убирались ежедневно,в номере кофемашина,чайник,сливки,сахар,все принадлежности для душа,даже утюг с холодильной доской ,номер "стандарт",завтраки вкусные,европейская кухня,персонал вежливый ,очень доброжелательный,рекомендую..

  • 1/5 Abo A. 4 years ago on Google
    Very bad service been away for 10hrs cleaning the room sign was but on, no body clean the room. I will never be here again.

  • 4/5 Gibran 4 years ago on Google
    Great view and location. Hotel is quite new but the sound system in the toilet is not working.

  • 4/5 Shosh R. 4 years ago on Google
    (Translated by Google) A hotel close to the giant wheel and the carpet museum. The staff is very kind and a big clean room. Kind staff. Reasonable breakfast. (Original) מלון קרוב לגלגל הענק ולמוזיאון השטיחים. הצוות אדיב מאד חדר גדול ונקי. צוות אדיב. ארוחת בוקר סבירה.

  • 3/5 Ashraf Q. 4 years ago on Google
    (Translated by Google) Nice hotel but far from the center and there is no swimming pool (Original) فندق جميل لكنه بعيد عن السنتر ولا يوجد فيه مسبح

  • 5/5 Alexandra S. 4 years ago on Google
    (Translated by Google) Comfortable, good service, good location. (Original) Уютно, хорошее обслуживание, хорошее расположение.

  • 5/5 Anton M. 4 years ago on Google
    (Translated by Google) Responsive staff who really want to help and provide the best conditions for your stay at the hotel! (Original) Отзывчивый персонал, действительно желающий помочь и предоставить лучшие условия для Вашего пребывания в отеле!

  • 4/5 Waleed W. 4 years ago on Google
    (Translated by Google) I visited it and did not live in it .. Its luxury form (Original) زرته ولم اسكن فيه.. شكله فخم

  • 5/5 Valeria M. 4 years ago on Google
    (Translated by Google) Elegant, wonderful people (Original) Elegant, oameni minunați

  • 5/5 Nuof s. 4 years ago on Google
    (Translated by Google) The place is beautiful (Original) المكان جميل

  • 4/5 salem a. 4 years ago on Google
    (Translated by Google) A seafront hotel worth living in (Original) فندق مقابل البحر يستحق السكن فيه


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