ALBA HOTEL&SPA BAKU image

ALBA HOTEL&SPA BAKU

Hotel

👍👍 Nice hotel, good location. Food is very good. Staff are very prompt and courteous. People often mention hotel, good, staff, room, rooms, clean, service, breakfast, experience, people,


Address

3/28 Ahmad Rajabli, Baku 1075, Azerbaijan

Contact

+994 55 300 18 15

Price rating

$42/night

Rating on Google Maps

3.50 (331 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (48) good (18) staff (18) room (17) rooms (13) clean (12) service (11) breakfast (11) experience (11) people (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Prannay G. 4 years ago on Google
    Nice hotel, good location. Food is very good. Staff are very prompt and courteous.
    16 people found this review helpful 👍

  • 1/5 abdulhadi al m. 4 years ago on Google
    Usually the reception welcome people with smile and welcome people. This hotel is welcome people with laughs on their own language which means they don’t care or welcome people in the right way. The hotel is new and it is clean. However, the night stuff turn off the air conditioner and they said it is broken. <br/>Also, if you need something, you need to ask several time to get it. The employees are not aware of the rules. <br/>They have no clue how to manage things. The room service come to rooms and offer food at the middle of the night. The room service opens the door without knocking the door so you have to lock the door if you are inside.
    5 people found this review helpful 👍

  • 5/5 Alyaziah H. 6 months ago on Google
    I stayed at Alba back in May 2023 during my honeymoon in Baku and they were super welcoming and helpful with everything! The room was clean and well kept, we let the room keeping come in to do the tidying everyday we were out and we didn’t have any issues with personal items going missing. We took advantage of their laundry service as well since we had a photoshoot to run to last minute and they were quick and efficient with this as well. We only used the pool once but we went pretty late and had the entire pool to ourselves which was pretty great. It was temperature controlled which was such a relief since it was quite cold outside that week. They had quite a big menu with quite a variety of items. Some of them can be a hit or miss but overall, very tasty. They have a restaurant on the ground floor with such a cool vibe as well.
    3 people found this review helpful 👍

  • 1/5 Mohammed Al K. 10 months ago on Google
    I recently stayed at this hotel which was advertised as a 5-star establishment, but unfortunately, I found that it did not live up to its description. The room provided to me was not up to the standard that I had expected, and it was missing some basic appliances that are typically available in any decent hotel. I was quite disappointed with the state of the room, and I felt that it could have been better maintained. The breakfast provided by the hotel was also very poor. The variety of food offered was limited, and the quality was not up to the mark. I was hoping to start my day with a delicious meal, but unfortunately, that was not possible at this hotel. experience. The staff were friendly and helpful, but that was not enough to make up for the shortcomings of the hotel. I believe that the hotel needs to improve its facilities and services if it wants to continue to attract guests who are looking for a 5-star experience. Overall, I was quite disappointed with my stay at this hotel. It was not up to the standard that I had expected, and I would not recommend it to anyone looking for a luxurious stay.
    3 people found this review helpful 👍

  • 3/5 Wissam K. 1 year ago on Google
    The reception staff are amazing. Unfortunately the noisy guests everywhere in the hotel from a specific nationality.
    2 people found this review helpful 👍

  • 1/5 Darshan s. 4 years ago on Google
    Worst Hotel, Rude staff, Poor service.. I travel more than 24 countries and find this is worst hotel in world.. I booked Hotel for 3 nights, made payment before 5 days.. and I have to wait for 8 hours for room.. feeling like cheated.. dont ever stay here.
    2 people found this review helpful 👍

  • 1/5 Ayesha L. 5 months ago on Google
    Pathetic to say the least..... First of all we stayed between 16-20th September in a group of 25 -27 people. The rooms had quite alot of issues. To name the few: 1- DIrty carpets of the corridors and the room as if they had never been shampooed 2- The knobs of the bedside tables were broken 3- The drawer stopper of the dressing table was not working 4- Bulbs were fused 5- No one listened to any of the complaints 6- We requested for using the gym/pool space to do yoga on our own which was declined to be used before 10 am. As per international standards, I doubt that this is an acceptable time of opening. 7- The breakfast was average as everyday I had to request for bran bread. Also less savoury items were served 8- Phone wire was broken and probably it is a fake 5 star. 9- Last but not the least, the Executive Chef should be FIRED/TERMINATED for the way he spoke to me. He was not ready to move a step ahead for the guest let alone is temparent which was totally unacceptable. I called in for the GM and for 2 days no one bothered calling me or apologising. WORST experience of my life of any hotel.
    1 person found this review helpful 👍

  • 5/5 Sadhin E. 1 year ago on Google
    If you're looking for a hotel with well-kept rooms and surroundings, look no further than Alba hotel. The staff is incredibly friendly and takes pride in ensuring that all rooms and bathrooms are clean and tidy. You'll find all the amenities and features you need to make your stay comfortable, including comfortable beds, plenty of towels, and a wide range of toiletries. Whether you're staying for business or pleasure, Alba hotel is sure to exceed your expectations!
    1 person found this review helpful 👍

  • 5/5 fizza s. 1 year ago on Google
    It was so pleasent to stay in this place. Staff was so cooperative specially Ali bay. He helps us alot in every mater. Rooms was super clean, managed and warm. Breakfast was so delicious. And the terrace cafe was amazing too. Highly recommend and will definitely come and visit here again.👍👍👍👍👍
    1 person found this review helpful 👍

  • 3/5 stylish v. 5 months ago on Google
    The experience overall was great due to the location of the hotel being in a great spot. However, the only complaint is that the breakfast has limited options. Otherwise this hotel is a bargain with reasonable prices and a great location.
    1 person found this review helpful 👍

  • 5/5 Waqar H. 11 months ago on Google
    I recently stayed at this amazing hotel and I have to say, it was an incredible experience! From check-in to check-out, everything was absolutely perfect. The staff was incredibly friendly and welcoming, and they went above and beyond to make my stay as comfortable as possible. The rooms were clean, spacious, and beautifully decorated. The bed was incredibly comfortable, and I had some of the best sleep I've had in a long time. The bathroom was also spotless and had everything I needed to freshen up. One of the best things about this hotel was the amenities. There was a gym, a pool, and a spa, all of which were top-notch. The location of the hotel was also perfect, with plenty of restaurants, shops, and attractions within walking distance. Overall, I cannot recommend this hotel enough. If you're looking for a luxurious and relaxing stay, this is the place to be!
    1 person found this review helpful 👍

  • 3/5 Saul R. 8 months ago on Google
    For the price, good value. Room maids and other Staff were friendly - a smile costs nothing. Problem: the staff level of English comprehension was poor. Advice: download BOLT before you go to Baku and avoid the rip-off Taxi merchants lurking outside. An Airport Taxi should be 10, not 60 local currency.
    1 person found this review helpful 👍

  • 5/5 CleanstarsUSA L. 4 years ago on Google
    Dear Staff, Yesterday our manager Alex Morales spent one great night on your hotel. It is very close to downtown, nice food, great amenities and professional staff. We'are really very glad and recommend all our friends. Wish you all the best. Thanks
    1 person found this review helpful 👍

  • 1/5 _tkdgre _. 9 months ago on Google
    Reception wasn’t helpful at all, Wi-Fi didn’t work at rooms. Breakfast was bad.

  • 2/5 Vaheedah 9 months ago on Google
    The rooms were extremely small and tooooo noisy . They do not have sound proofing . And there was also a leak in the bathroom . Rooms are clean . The rooms did not have a window with a view . It was small and suffocating. Breakfast was ok . Need more options for vegetarians .

  • 4/5 Muneeb H. 1 year ago on Google
    A Good living experience felt in this hotel. Services are very good especially the luggage 🧳 boy who is very tall one.

  • 2/5 Thaha M. 8 months ago on Google
    The hotel is below average compared to the price. Staffs aren't professional nor respectful. Breakfast is very poor compared to elsewhere for this price. Rooms are just fine.

  • 1/5 Elizabeth 5 months ago on Google
    I am at this hotel now was advertised as a 5-star establishment, but unfortunately, I found that it did not live up to its description. The room provided to me was not up to the standard that I had expected, and it was missing even most basic items that are typically available in any decent hotel. I am quite disappointed with the state of the room. The breakfast provided by the hotel is very poor. The variety of food offered is pathetic, and the quality was not up to the mark. experience. The staff was very disrespectful, the hotel needs to improve its facilities and services if it wants to continue to attract guests who are looking for a 5-star experience. Veey disappointed with this this hotel. It is not up to the standard that I had expected, and I would not recommend it to anyone looking for a luxurious stay.

  • 1/5 mohannad w. 9 months ago on Google
    The worst hotel ever, staff is not friendly, only asking for tips, swimming pool is small and dirty. Room furniture is overused and need maintenance. I made reservation for 3 nights but I couldn’t stand staying here more than on night.

  • 3/5 Arbaz K. 9 months ago on Google
    It is not that type of service, that I remember, it is just average type.. 1. No friendly environment.. 2. All just wants to give me tip... 3. But lastly they respect Pakistani and I am happy for that..

  • 1/5 Has U. 8 months ago on Google
    Every telephone number they have listed on the internet does not work. I tried reaching out to them via their pages on instagram and facebook and they still dont answer the calls or respond to messages. They are clearly negligent!

  • 5/5 Ayesha N. 4 months ago on Google
    Excellent hotel with helpful, polite and welcoming staff. They were courteous enough to allow me to checkout late and keep the luggage until it was time for my flight. Special shoutout to the reception staff who were always present with a smile.

  • 5/5 Fatima A. 5 months ago on Google
    Very nice hotel. Staff was super accomodating. Everything was in perfect order. It was clean and comfortable. Breakfast buffet came with a huge variety. Definitely something to consider while visiting Baku.

  • 3/5 Ammar K. 5 months ago on Google
    Room is okayish!! it needs some changes like as in furnitures are too old like mattress,chair,floor is stained. Breakfast was good. Room service is not up to mark.

  • 1/5 Ruksaar H. 4 months ago on Google
    Extremely unreliable hotel.Even after sending hotel reservation confirmation they made us wait for 3 hrs and said we do not have the booking information. Location is extremely far from the centre. Poor hospitality from the staff and the manager Aziz will just ignore you if you question anything. Wasted 4 hrs of our first day of our short trip to baku.

  • 1/5 shoaib m. 4 months ago on Google
    Traveled from dubai with booking of this hotel however on arrival found out that they dint have the booking which they informed after making us wait for 1 hour. The GM Mr Aziz and customer service representative turned deaf to us not concerned of our issues or to accomodate us in anyway. We booked another hotel and moved out. Never coming back.

  • 3/5 Arzu A. 1 year ago on Google
    Very good location. Room quality is medium. Price is well. At last floor wifi sometimes disconnecting. Stuff so good and helpfull

  • 1/5 vivek c. 4 years ago on Google
    Very bad experience at this hotel. Very rude staff. No people for carrying luggage and horrible breakfast

  • 2/5 Suhailah A. 4 years ago on Google
    Not bad but the service low quality, stuff not friendly. Breakfast so soo simple, and even no refills 🙃 some utility need repair

  • 4/5 Rishikesh C. 4 years ago on Google
    Good Hotel friends... Bt for indians food is not upto mark

  • 5/5 Abdul N. 4 years ago on Google
    Good location, food & quality of service

  • 4/5 Bhaskar S. 1 year ago on Google
    Looking at the reviews and what was offered to us was different and good. The front desk did a fast checkin even though we came early in the morning. We booked the hotel for a day, but the manager was kind enough to offer the same price for rest of the 3 days even thought the prices were high due to Formula 1 season. Our room 502 was clean and neat. Good variety of options for Vegetarians - different kind of veggie Salads. One day Pizza was also served. Overall experience was good. Location is bit far, but we used Bolt to travel around.

  • 5/5 Sami A. 1 year ago on Google
    The hotel is very excellent and clean, the people are very cooperative, as well as the restaurant is elegant and their food is delicious for breakfast. I highly recommend it, the people are very cooperative, especially Zaur is cooperative and provides you with everything you need

  • 4/5 haider a. 1 year ago on Google
    It is amazing hotel. With very good breakfast. Clean room coprative staff . Highly recommended. The thing I hate about this hotel is that the wall soundproofing is weak.otherwise I really recommend it

  • 3/5 Chrishantha D. 1 year ago on Google
    Not 5 Star at all ! No soundproofing between rooms and you can hear everything from other rooms ! Food was good and staff was friendly Service was ok ! A lot more to improve

  • 4/5 Devang P. 11 months ago on Google
    Good house keeping, rooms very clean, stall need to learn to speak in English, breakfast is good, but if you are veg you will have only fruits to eat

  • 2/5 samer r. 1 year ago on Google
    Nice hotel but needs a lot of maintenance and refurbishment, bed sheets where clean and white , shower drainage was blocked and towels had strong chlorine smell 👃and old . front desk office are nice and welcoming , check in was fast and food for breakfast was good 👍 Location is a bit far from city center .

  • 4/5 Zahid S. 1 year ago on Google
    It was a normal hotel. Very congested room and it seems to be 4 star hotel. Serves was satisfactory.

  • 5/5 Alyazan A. 1 year ago on Google
    The hotel service is excellent, the staff is nice, and the breakfast service is excellent, and I thank Zaur for his respectful treatment.

  • 4/5 Bader M. 1 year ago on Google
    The stuff are super nice The rooms were good and clean with good air-conditioning if comparing with the price. The only annoying issue that, if the guests in the room next to you Cough or sneeze or even talk, you can hear them clearly.

  • 4/5 Omer S. 1 year ago on Google
    Nice hotel, good staff, breakfast is good , overall it's a kind of 4star

  • 4/5 ali r. 1 year ago on Google
    It was a good experience. Special thanks to Jelal, he accommodates us very well.

  • 1/5 Ioannis P. 9 months ago on Google
    We have been waiting for our rooms for more than an hour. They can't find our reservation, and we provide them with the bank statement for the payment and the reservation, but they still can't find it. The staff is not helpful. Update : They finally gave us 1 room and told us to wait for the second one because its not ready. The card of the room is like im staying at a cheap motel and not a 5 star hotel. The room is very small and the bead is almost going from wall to wall, as you will see in the photos. The view from the window is like im in the basement of a prison and finally there are a lot of scafs and scraches on the wall and bathroom. Not 5 stars, more like 2.


Call +994 55 300 18 15 Open on Google Maps

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