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Frequently mentioned in reviews: hotel (27) staff (20) good (19) room (13) rooms (12) service (10) restaurant (9) breakfast (8) stay (7) location (7)
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  • 1/5 YASER M. 5 months ago on Google • 125 reviews
    very bad hotel no entrance ( long stair then café then small door hotel) very bad A/C ( actually no A/C) safe box not safe ( not fix any body can take it with your money) i cancel my book after one night
    1 person found this review helpful 👍

  • 5/5 Kimberly M. 10 months ago on Google • 27 reviews
    The restaurant had a great selection and the service was so attentive. The manager took such good care of us. Also the customer service in general was great. I’m a bit of a baby when it comes to a bed and need it soft. They doubled up an extra quilt to make it softer. So I slept great after the first night. I’d definitely stay here again.
    1 person found this review helpful 👍

  • 5/5 Rabya A. 5 months ago on Google • 13 reviews
    The stay was amazing..staff especially dafa and khalida were very nice..reception staff was also very good.the bed sheets were clean but very old they need to be changed..the pan cakes french toast need to be fresh at the breakfast table..the room and bathroom clean and spacious.
    1 person found this review helpful 👍

  • 1/5 Anastasia Y. 3 months ago on Google • 9 reviews New
    Stayed in the hotel in September 2023. As much as I wanted this stay to be really unforgettable, it was indeed unforgettable, in the worst way possible. I hesitated whether to publish this information but at this point, I just want to warn others about malpractices of this hotel. The level of hospitality here is appalling in many-many ways. 1. The cleanliness of rooms is highly questionable- I saw a cockroach in the bathroom (see photo for the reference). 2. We had a flower bouquet and asked the staff to bring a vase for it. Nothing. They simply ignored us, even when we reminded them that we have a request. 3. The TV remote control was absent in the second room where I was staying. We had to call the receptionist to bring it. 4. The breakfast is average. If you want to order better coffee or else, be ready to pay (and yes, they charge you immediately, you cannot leave it until the check out) 5. The most appalling and unacceptable thing - the excursion program and sightseeing they sell is a scam (be really aware of what you purchase). We went to Qobustan, presumably, the guy who accompanied us was supposed to speak English. Nothing. His English was really poor to that extent that it was impossible to communicate with him properly. The second thing. Before moving on to the mud volcano, we literally stopped in the middle of nowhere and our driver told us we need to change a car and pay other guys to get us to the mud volcano. According to him, our rented car was not suitable for such a short trip. And of course, we were supposed to pay to some shady looking men to go there, when we have already paid and nobody has mentioned that where was going to be an additional fee. We refused and this part of the program was omitted. On our way back, we were supposed to visit oil wells. This was not my first visit to Baku and I know the Absheron region well enough to say that something isn’t quite right. The guy missed the road exit, and I asked if everything is ok and if we are going to oil wells. He said, no, but you may go, if you pay more. Nevertheless, when we went to the hotel, we tried to find out what was going on and why we have been treated so badly, with all these additional fees just to go to the mud volcano. They told us that the locals from the region control this road and it’s impossible to go there without paying them. Can you imagine that? The staff assured us that they will clarify if there is anything they can do for us, but no, nothing has happened and no one has reached out to us. 6. The last, but not the least, they refuse to call a taxi for you to go to the airport. You may only use their transfer which is quite costly (around $30)
    1 person found this review helpful 👍

  • 2/5 abdulaziz 1 year ago on Google
    The location of the hotel is good, the rooms are pretty small with smoking smell and the air conditioner doesn’t work very well , the WiFi is too slow, the reception is very good and the food is good .
    1 person found this review helpful 👍

  • 4/5 Nikoloz G. 6 years ago on Google
    Very good hotel and affordable prices. Wonderful big rooms clean and comfortable. Breakfast is also good. But the restaurant itself is not as good with poor decorations. Though i highly recommend tu try this hotel as the location is also perfect
    1 person found this review helpful 👍

  • 1/5 Naima H. 1 year ago on Google
    Great location, near to the market and restaurants just 10 minutes walk. My first night however I kept waking up all the time because of the noise from other rooms. Second night was the worst experience as people kept banging heavily on my door at 4.20am while saying something. I asked them and they kept quiet then I called reception and they later called me back saying it was a mistake from those guests. This immediately installed fear, disturbed my sleep and created an environment of worry. I couldn’t go back to sleep until after 2 hours. Being in a foreign country for vacation and experiencing this is not good at all! In general, I’d say it’s not safe!
    1 person found this review helpful 👍

  • 4/5 Salah O. 5 months ago on Google • 13 reviews
    Irecently stayed at this hotel and had a mixed experience. The rooms and washrooms were impressively clean and spacious, providing a relaxing atmosphere. The staff members were exceptionally friendly and helpful, making our stay more enjoyable. Additionally, the hotel is conveniently located near a central park, offering a pleasant outdoor space right at your doorstep However, there were a few drawbacks that affected my overall impression. Firstly, the absence of a main entrance was inconvenient and made the arrival experience less welcoming. While the rooms were spacious, the overall layout of the hotel felt cramped, especially the lobby and corridors, which impacted the overall comfort. Another issue was the late start of breakfast at 8 AM; an earlier time, preferably 7 AM, would have been more suitable for guests with early schedules.

  • 5/5 UMAIR SHEHAB S. 1 month ago on Google • 4 reviews New
    I stayed at the hotel in October and found the rooms to be quite small and congested, which made it difficult to settle in comfortably. Additionally, the air conditioning was not functioning properly during the summer heat, and despite reporting this issue, there was no response. The staff's demeanor came across as rather unfriendly. On a positive note, the hotel's location is excellent, and I enjoyed dining and coffee at the nearby restaurant and cafes, particularly the borani. Overall, my experience was average, and I believe there is room for improvement in terms of guest comfort and service.

  • 4/5 vijay d. 5 years ago on Google
    Nice budget hotel pretty close to city center. Friendly staff and near, clean and warm rooms.

  • 4/5 Vikash A. 6 months ago on Google
    we went for a spa, and that was good. the deep tissue massage was refreshing

  • 4/5 Thaha Abdul V. 4 months ago on Google
    Elegant hotel , spacious rooms . entrance is one level below which is confusing Exit . Front desk staff are not so friendly somehow

  • 2/5 zarish f. 1 year ago on Google
    Situated at a great location. And the staff is good. The only thing I disliked was the breakfast. It was stale and the place where it was served was filthy.

  • 5/5 Saira Iftikhar R. 1 year ago on Google
    This hotel was so good From staff to room From Food To serving Everything was so good. 👌 staff was so cooperative. Their attitude was so good. The view from the hotel was Good It was mesmerising. Alexandra Gulshan Hidayat was so Good They were so good with their guest. Kitchen staff was also so Good. FOOD of this restaurant was also so good Taste was so Delicious 😋 10/10 Everything ❤️❤️❤️ I am Uploading My 4 day's trips pix Under This Hope You will like It.. 👍 👌

  • 1/5 Assel B. 1 year ago on Google
    I want to leave a negative review about the restaurant in Grand Hotel Baku. The restaurant has canceled our reservation 2 hours before our child's birthday without any warning. They just gave the room to other clients. 2 days before, my mother-in-law came there and has put a reservation, and yesterday my husband personally came there to see the place and gave an approval. But our reservation was simply thrown off, leaving our reserved restaurant place to other clients. We have 10 people and 2 animators, a cake and a spoiled party for a child. I support good service, and places like this restaurant spoil not only the mood but also the impression of, in general, good service in Baku. Be vigilant❗️❗️❗️

  • 5/5 Rumita B. 1 year ago on Google
    Firstly we did not face any sort of problem in the hotel... well maintained clean ,everyday our room was cleaned. Breakfast was lovely everyday. Cannot be better. The best thing was the staff..always smiling

  • 5/5 Yusri T. 1 year ago on Google
    Location, great hotel management and cooparative staff.

  • 2/5 نصر 1 year ago on Google
    Expensive for less thank normal service. And poor breakfast if you need any service to your room you need to call more than one time

  • 3/5 Nasr a. 1 year ago on Google
    far from nizami ST . they charge for guest 30 azn ( WHY ) . breakfast very limited . room size is good. noise coming from the door of the room. you need to call them more than one time if you need any service. if you still want to book this hotel book it directly not from booking.

  • 3/5 MG S. 7 years ago on Google
    Good location, 15 minutes walk to fountain square, nice and big rooms. The front desk staff were not of much help with guidance. There's only one restaurant in this hotel which is used as the bar at the same time. No coffee shop in the lobby.

  • 5/5 NASEER A. 1 year ago on Google
    I JUST CHECK IN,V GOOD STAFF ROOMS ARE EXCELLENT. I AM REALLY ENJOYING THE ATMOSPHERE

  • 5/5 Madalina M. 1 year ago on Google
    The staff is EXTREMELY helpful, no matter what you ask, they will try their best to help you. Clean! Amazing price! Close to the Old City and the center. Been in a tough spot , but Teymur, the GM, helped me BIG time. Highly recommend it✨ When I’m coming back , I’ll definitelly come here.

  • 5/5 Muied D. 1 year ago on Google
    One of the best hotels in Baku. The location is perfect near nizami street. The staff (Mr. Taimur, Ms Elkin & Ms Ella) are hospitable and accommodating. It’s a 4-star hotel but with the amazing customer service it feels like a 5-star hotel. The breakfast was delicious. Thank you very much for making my stay memorable.

  • 5/5 Garib M. 1 year ago on Google
    I lived my stay in this hotel. Very central, lots of cafes and bars around. Did not need any cab, you cal literally walk anywhere you want. Personnel was super helpful and understanding! Every-time I needed something they took care of it. Thank you guys, thank you Teymur! Will definitely come back again!

  • 3/5 Martin H. 1 year ago on Google
    Rooms a bit dated. A/C only functions when key card is in the main switch slot, so coming back after day of work in to hot room wasn't the greatest. Mini bar empty for the whole duration of stay never replenished. The breakfasts are OK. Location, price and their very attentive staff is the only thing that makes you choose when F1 GP is going on in Baku.

  • 5/5 Mohammed M. 5 years ago on Google
    Good hotel and very nice staff especially miss iten.if I return to baku shure I choose grand hotel.

  • 5/5 Husain A. 5 years ago on Google
    Great hotel. Spacious rooms in the city centre. Friendly staff.

  • 1/5 wisam a. 4 years ago on Google
    Worst hotel. It will spoil your leave . Smelly rooms, AC is not working, room is full of insects.food is bad.

  • 1/5 Ahmed A. 5 years ago on Google
    👎🏻👎🏻👎🏻👎 bad service and bad food because the staff does not respect and there very noise, and there someone of them come to our room at 2am night and he drunk and want to come in it's not safety for the girls to live there. ⛔⛔I'm talking seriously ⛔⛔ If you are group of girl's don't open the door to anyone at night.

  • 1/5 Sarosh A. 2 months ago on Google • 2 reviews New
    Air conditioning doesnt work. Smoke smell in my room. Same items in breakfast buffet everyday.
    1 person found this review helpful 👍


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