3/5 Mustafa Mohd A. 5 years ago on Google
Very
new
hotel..
Well
furnished
with
good
amenities..
Has
good
potential...
However
there
were
two
incidences
where
the
hotel
staff
entered
two
occupied
guest
rooms
without
real
apparent
reasons..
When
confronted,
the
front
desk
said
it
was
to
show
the
rooms
to
potential
guests?
Why
show
occupied
rooms
when
they
could
have
professionally
chosen
to
show
unoccupied
rooms?
The
front
desk
later
said
the
staff
has
been
penalized,
meaning
it
was
unauthorized
entries...
With
what
malicious
purpose?
Is
it
a
condoned
practice?
Guests
must
take
extra
precautions
to
take
care
of
their
personal
belongings...
The
staff
rearranges
our
personal
stuff
like
toothbrushes,
toothpaste
etc...
I
think
it's
professional
practice
not
to
touch
guest's
personal
items...
Another
item
of
contention
is
the
mini
bar..
It
looks
unfairly
like
the
responsibility
bears
only
with
the
guests..
Cleaning
staff
could
have
taken
items
for
the
mini
bar
and
yet
the
guests
would
have
to
pay
for
it!
I
highly
recommend
guests
to
take
a
photo
of
the
mini
bar
contents,
with
the
appropriate
time
and
date
stamps,
moments
prior
to
checking
out..
It
helps
if
any
disputes
arise..
With
all
these
issues
resolved,
this
hotel
looks
like
it
has
fine
future...