We had a horrible experience with this hotel. 2 days before our check-in date we were already seeing a LOT of bad reviews for this hotel, so we requested to cancel the booking and wave the fee. Apparently they don't respond and even when booking.com tried to contact them, they also did not respond. So, we still proceeded on the stay because anyway they will charge us for it. We reached our room and we noticed that the walls were so thin the when the next room turns on their exhaust fan, we can hear it. Also, there was a construction going on the room above us so we contacted the reception and requested to move us to a different room. They said 15minutes and it will be done, however it went on for a couple of hours. During the evening we went down to the restaurant and ordered 2 coffees and cheese sticks. It took long time for the cheese sticks to come, we finished our coffees already when finally the cheese sticks came. The middle was still cold so obviously it was frozen and they fried it so the outside is hot and the inside is cold. We called the waiter and told him about it. He brought it back to the kitchen. But we did not want it anymore. We went to the reception and told him to just charge it in our room. A few minutes later the waiter came to our room and delivered the cheese sticks but we told him we did not want it anymore, yet he insisted. During the night we can't sleep as we we're having stomach pain, we had diarrhea and we were also puking. In the morning around 5-6 AM we went out to look for a hospital. However, it was very hard for us to communicate even with google translate because no one spoke english. Each hospital (Total 4) we went to keeps on passing us to another hospital. In the end we gave up and went back to the hotel very frustrated. We reached the hotel around 8AM and asked the reception if we can talk to the manager. She said there is no manager and he will come by 10 AM. So during the hotel operating hours there is no Manager on duty???? We checked out at 12noon and again asked for the manager. We explained to him what happened. It seems that this guy did not know what customer service/guest service is. Instead of apologizing and offering help. He kept telling us that no other guest had food poisoned and all their food were fresh. He even brought the chef our. I don't see the point because the guy doesn't speak english. So here is an advise for the hotel to handle it better for future reference. 1st he should have apologized on behalf of the hotel and 2nd he should have offered solutions instead of letting the guests leave the hotel premises ill as this can have legal issues in the future. He can offer taking the guest to the hospital in order to help them communicate with the doctors OR have a doctor come and check on the guests. I hope the management will be aware of what is happening and improve their guest experience.

We booked Ramada on Shikov Beach, Baku because we have had great experiences with the chain in Pakistan. The location is great as it is next to the beach and away from the hustle hustle of Baku city. However, the hotel experience was horrible. We were not given the room that was promised to us. We didn't say anything. But then the air-conditioning wasn't working and we kept complaining but no one fixed it. So three days, we stayed in a pretty hot room. Their room service is horrible. The don't give water despite asking many times. They don't clean up the room despite asking many times. It is as if they just don't care about customer services. Not recommended at all. Would not have stayed here even for one day if we hadn't paid in advance.

If Wyndham runs a competition of worst of their hotels worldwide then this hotel will win the contest hands down. If you read a good review then be sure it is a paid reviewer. You will thank me by not staying here. Not only rooms were old and dirty, even their staff’s uniforms were dirty. I had booked for 3 nights but shifted out of there by paying for the room in another hotel, which I would say was a very good decision. They refused to refund me money for even 1 night. Dirty, dirty and dirty, rooms were dirty, need I say more. Just don’t stay in this hotel.

Dirty room, broken furniture, bathroom smelled eggs, floor parquet cracking, no ac in corridors or lobby making it humid and smelly. It is a complete disappointment, i don't know how this hotel is rated 4 stars!! The hotel needs a lot of renovation and maintenance

Unprofessional staff, lazy and care less. I spent 30 mints to check in and there was no crowed. Requested baby bed during check in and they confirm to send it to my room, in the evening I found no bed in my room I went to reception to ask him to send the bed he said sorry housekeeping left now and tomorrow will provide one, I refused and asked him to change the room and give me 3 bed room I was very angry then he said OK come with me to store I will give you bed and he asked me to pay 40 manat for bed because it is big bed not baby bed, I told him are you drunk??. Next day my wife went to breakfast which was included in the hotel booking the guy in the restaurant asked my wife to pay 12 manat for breakfast then I came and show him the booking on my phone and he said go to reception to correct it in my list it show your room bed only without breakfast, went to reception and I was waiting for 10 mints to solve this silly issue. I the swimming pool I ordered 2 Burger it came after 40 mints could with bad tast. Rooms furniture is old, door sound isolation is Zero i general bad experience.

Horrified at their service!If I could give a zero I would have! Never ever had such a horror of so called 5 star Hotel. STAFF doesnt give a damn to customers requirement.Very dirty rooms.No one speaks a word of English at Room service or restaurant. After severe complaints no one took notice and the rooms are left at mercy! Dusty,dirty bedsheets,stinky towels!! Never ever going back there! Sharing some pictures of how the bed was done.And previous guests soap stuck in toothbrush holder... there for 4 days...after numerous complaints they sent someone to clean the washroom! Dusty tables.stinky rooms!

We stayed at this hotel for 10 days, every day there were problems. If I hadn’t paid up front I would have left. Problems included poor service, unavailable room, pool unusable, room not being cleaned, unexplained charges on the bill. We weren’t the only ones either, we were in a large group and everyone had problems. My advice - stay elsewhere!!!

It was my second stay in the same hotel. I visited earlier in summer a year before. Though the weather conditions were completely different this time but our stay was as lovely as before. The hotel staff is very friendly and cooperative in all manners. All the services provided were just as needed.

a very bad and old hotel .. far away from city.. the reciption guy was very rude .old furniture and noisy.

Terible service, cold food, lazy staff. Never had I had to stay like this. Will not come back even if they pay me to.

Awful service and prices . Was waiting for 1 hr till the staff found the place. They requested azn 100 deposit to allow us to book the table. Never return. Not recomended

Gr8 location..! Front desk service good..! Rooms needs maintenance.. each time u need to reactivate ur card key to get into the room.. leaking health faucet.. a/c won't work at times..

Pathetic service Service is too bad . You have 2 call them twice or thrice for the things you want ... breakfast totally pathetic all 5 morning nothing changed We were approx 80 Indians there. Pathetic means pathetic... Kindly don't look into its price as it us cheap consider to other hotels but it's out of city limits... Try avoiding this hotel

Posting an honest review which will help. The property is good with sea view. But the management is not good and staffs are limited. There is no Indian breakfast. If you are a vegetarian then avoid this place. Also its quite far from the city so if you are looking for a place near to the market then avoid. Only thing I liked was the view Rooms need renovation big time. Overall rating 2/5

This hotel very dirty they give us other room sea view because they dont want refund us to move for other hotel but even the other room too dirty hotel old need maintenance even one star will be overrated not recommended any one to come here i dont know how I will spend my two days here really and wash room not clean every area n this hotel dirty

Good hotel, Great food And Nice SeaFacing view room. I am loving It .

Very Nice hotel with amazing sea and pool views, staff was decent and food was surprisingly delicious..........

We did not expect that RAMADA would operate on this kind of standard. Furnitures are old, bed is so dirty, stained, and even has bed bugs! mattress itself is already deformed/ wornout. Bidet is leaking. And has sewage smell in the toilet. Breakfast option isn’t mentioned in online booking, and when you reach them, they would tell that you didn’t booked for it. Hence, you have to pay separately for it. What a waste of money. Guesthouses and other airbnb is way better than this hotel.

Excellent Hotel. Have been here in the winter. I can just imagine how awesome this place will be in the summer. Swimming pools and lots of activities next to the beach. I really enjoyed my stay tremendously. Staff is very helpful. Rooms nice and neat with an amazing view. It is a fair drive from the city though. Overall very impressed.

There is a huge maintenance in the hotel and it is very noisy, I can’t understand how they are accepting guests there

Think twice before staying here.absolutely uncooperative and rude staff.rooms are old fashioned and worn out,ac ,jet spray ,safe not working . shifting from one room to another,other things not working. This is not how ramada behaves worldwide - a renown brand ,don't expect this. Especially with maximum Indians staying here,they have no options for vegetarian. I would rate it at zero hospitality. INDIANS ARE NOT TREATED WELL . COME TO INDIA AND WE SHOW YOU HOW YOU TREAT PEOPLE. LEARN FROM US.

Good breakfast, rooms are average especially standard rooms. Fridge wasnt working and room lock is also problematic,pool is 220cm sauna and hammam had a bad smell, gym was great, lacking bellboy so be ready to carry all your luggage by yourself but Mr. Samir on the reception was also very helpful from booking our rooms and also helping us carry our luggage to providing room service all by himself. Hotel lacks staff in the off season to be honest. Great view of beach though from our room. No shops or restaurants nearby so you have to bolt/uber anywhere u want to go

Very bad experience at this hotel, 1.breakfast is bad and no effort by staff to adhere to requests. 2. Booked through agoda ,it said all tax included but still they collected city tax. 3. Difficult to reach them on phone, no one picks up. 4. It is far from the city. 5. Bathroom mirror one could not see one's face ,it has lost its silvering. Rooms are ok, furnitures are old ,cleanliness of other facilities is not good. 6. Communication with staff difficult, not english trained. 7. On checkout day they added random women to our room and wanted to charge guest fee, on insisting to check camera they said ok mistake from their end. Only good thing is the view , being from a big hotel chain didn't expect this it is being run like a cheap motel,better close down.

Worst experience ever,… I wouldn’t recommend to anyone. I paid for 3 nights but couldn’t even spend a single night. The rooms are too dirty & have old furniture. Worst customer care & rude staff. Note: “ don’t book this hotel or even pay online as they will not refund regardless of the experience “

Ramada is a good hotel, but is far away from City centre and the maintenance of the property is not upto mark. Has a beautiful sea view. Take sea facing rooms, the garden facing rooms have lot of noise coming from the highway.

The stay was overall okay. However we had a leakage inside because of the rain, the staff explained it as a technical problem although I think in a four star hotel and specifically luxury room it shouldn’t have happened. And when we asked for a partial refund they said they cannot provide it. The door. The room door is not always working with the card. So everytime we had to go downstairs to the reception to fix it. The sauna and hamam. Everything except for turkish hamam was under construction. And even the turkish hamam is not always ready. But all of that are included in the price even if they’re not available.

Third class hotel, nothing is good at all. Not recommended. Still in the hotel right now and so much frustrated with their services, called 3-4 times. They are so stubborn and irritating to understand anything.

Wifi not working in the room & the service is very slow. Rooms are not the comfiest with very dim lighting & no house keeping after 6! Not worth the money at all.

POOR SERVICES DONT RECOMMEND STAY DOESNT CO OPERATE...SEVRAL REMINDERS . NO VEG FOOD BREAKFAST, BATHROOM ARE TOO SMALL, ROOM SERVICE LIKE CLEANING THEY DONT DO...

The rooms were spick and span, comfortably big and one set of them had balconies with spectacular views facing the sea. The breakfast buffet had both local and English breakfast dishes with enough variety to ensure we were well fed. The spa had the usual stuff like gym, sauna, steam and a temperature controlled swimming pool which were included in the package. I wish I had more time to do justice to them all. Anyway, the stay was good and very comfortable in this property when we visited Baku.

Few days ago I have been to Ramada's beach. They took my reservation from social media but when we arrived there they didn't want to let us in. At the beginning they denied then after long discussions they confirmed my reservation and let us in . We waited more than 1 hour just to order something to drink. There was almost no waiter around. Also loud cheap club music didn't let us to rest in calm. Plastic bags were everywhere on the water, sea was useless. It completely doesn't worth 25 manat.

Nothing good in this hotel. Only view is good. Bathroom is dirty and smells bad. Old furniture and torn bedsheets. Breakfast is not good.

I stayed there in attached independent unit consisting of bed room lounge kitchenett a lot of cupboards separate tv's. I enjoyed it will like go stay there again. Breakfast was a normal

Wonderful hotel,Amzing location. We booked suite room for one week. Caspian sea was in front of us. Our room was pool facing too. Food is good but lack of asian menu. No asian food is listed in menu. Service is slow, language is a huddle. Neat and clean property. We enjoyed our stay.

Loved the experience. Very good service. Dinner was really nice. Breakfast could have had a wider range

It was such a great experience of staying at Ramadah. Beautiful view and location. The breakfast menu was amazing with multiple cuisines. Was very neat and clean Room service was also amazing. One must stay there if you visit Baku for leasure feelings.

It's a bit far from the city, but a very nice place for sea surfing and open to Caspian sea beach. But there were no extra activities like pool table, TT, etc.

This hotel is beautifully located at the beach with lovely views and calm environment. The place is very windy as it is near to the sea. Perfect place if you have plan to stay in peace away from the city. You will have problem here if you have plan to eat from outside because there is no good place to eat nearby. Food delivery is possible here through WOLT APP. I will not recommend to eat from nearby outside restaurants. There are only 2 to 3 restaurants and it will be a sure waste of money. General Stores are nearby from where you can shop snacks and stuff in reasonable amount. The hotel is overpriced but it is a good place with many facilities provided (FREE) like swimming pool, sauna, gym, etc. Massage service is also available but it has charges. Breakfast is also good and the variety of food is overall english not desi. Location : 3.5/5 Ambience : 4/5 Food : 3.5/5 Amenities: 4/5 Rooms : 4/5 Facilities : 4.5/5

No proper services are provided. Even there is no normal water available for guests. These people are involved with the local heights escorts in cheating

A very nice 5star hotel,with a sea view,outdoors and indoors pools,spa gym and lots of amazing services,the prices were quite affordable and it's like 10km away from baku and a good location for summer vacation,the rooms were very well maintained with an everyday cleaning service,the breakfast is an amazing buffet plus the staff are very friendly.

Good Hotel with all facilities good environment and view. And good service.

Very beautiful hotel private beach ...clean pools...very big rooms and wash rooms.room service is bit slow...but they always try to help u out

Music playing until 12 at night . Could not sleep. View is nice. Outdoor pool with sea view

Main problem is that staff from hotel did not understand English, so it is the biggest problem for any tourist to stay at hotel. Also veg. Breakfast was not at all good. Otherwise, rooms were nice..

Awesome hotel. Food, rooms are very good. I liked it. 👌👍

Hotel is old like a granny on a weeding dress; lots of ants on the room; wifi signal is too weak; breakfast is bad. The only good thing is the private beach.