1/5 Claire M. 11 months ago on Google
Couldn’t
be
worse.
We
were
prompted
to
select
our
preferred
check-out
time
when
we
booked
through
their
website.
I
was
able
to
select
“11:59pm
-
free
of
charge.”
This
seemed
like
an
unusual
but
excellent
feature
as
our
plane
leaves
at
4:20am,
so
we
will
go
over
to
the
airport
when
we
leave
in
the
middle
of
the
night.
When
we
arrived
we
were
informed
that
check-out
time
is
12pm
no
matter
what,
despite
the
fact
that
my
booking
confirmation
CLEARLY
states
my
selected
check-in
and
check-out
times
for
the
price
we
were
quoted.
We
planned
our
stay
around
this.
We
were
then
told
we
would
have
to
pay
50%
extra
to
stay
until
6pm
or
pay
the
full
room
rate
to
stay
until
midnight.
There
was
ZERO
compromise
offered.
They
blamed
whoever
makes
their
website,
telling
us
they
had
lots
of
complaints
about
this.
They
also
said
that
because
we
booked
so
early
they
are
unable
to
change
the
reservation.
This
means
they
had
months
to
tell
us
that
this
check-out
was
an
error
and
would
be
an
additional
charge,
and
simply
failed
to?
We
were
told
nothing
could
be
done
because
the
hotel
is
fully
booked,
but
they
have
no
problem
extending
our
stay
if
we
pay.
It
is
all
about
money.
I
would
have
at
least
appreciated
an
offer
to
comp
the
breakfast.
To
add
insult
to
injury
we
had
a
very
hard
time
figuring
out
which
restaurants
were
open
and
what
was
being
served.
When
we
finally
went
to
the
cafe
I
tried
to
order
a
lemonade
and
was
told
they
couldn’t
do
any
of
the
flavours
they
had
listed,
and
then
told
“maybe
strawberry.”
We
ordered
that,
a
beer,
a
3
cheese
platter,
and
qutab.
We
waited
over
an
hour
before
going
to
the
bar
to
see
what
was
happening,
at
which
point
she
said
“oh
I’ll
make
it.”
The
drinks
come
10
minutes
later
and
the
food
shortly
after
that.
The
cheese
platter
is
missing
2/3
cheeses
and
when
we
point
that
out
we’re
told
“oh
sorry
they’re
out.”
We’re
now
ordering
the
remainder
of
our
dinner
in
from
a
delivery
service.
I
have
never
been
as
disappointed
by
a
place.
