Rooms and the hotel were old and dated which was surprising considering the place has good reviews. I’ve stayed in a couple of Comfort properties and this definitely ranks at the bottom. But people were very helpful and friendly.

Best hotel in la puente. Staff is very friendly and willing to help out. Beds are always clean and smelling great. Definitely staying in comfort suites anytime I need a hotel room that feels like home.

Staff was friendly at check in..Had 2 rooms for 2 nights and they kept us right next to each other, which I was thankful for. Rooms were clean, comfortable and spacious! The grab and go breakfast wasn’t bad for a pandemic breakfast. I was happy about the parking, felt safe. Overall,I would stay here again and recommend this hotel.

It gets five stars simply because my room was soooo clean and felt like a studio and the hotel itself is very nicely decorated and clean. However, the front desk with the exception of the pretty, thin girl she was PROFESSIONAL & WELCOMING when handling my reservation. The other three front desk clerks weren't nearly as welcoming and quite frankly "tight & dry" in their interaction and SHOULD take notes from the PRETTY, THIN GIRL!!! 😉... nonetheless, I WILL rent there AGAIN,I LOVE the feel and set up of the room.

This was one of the best comfort suites I’ve ever visited. The staff is extremely sweet and caring! I forgot the gentleman’s name in the front desk, but he worked night shifts and helped supply us with extra towels and toothbrushes since we forgot one. Rooms were really clean and they always had some refreshing cold lemon water. 10/10

Love Love Love this place! There was a bug in my room and they were so apologetic and professional about it! They upgraded our room with no hesitation. My family LOVES the free breakfast too! Love being able to make our own waffles:)

Let me start with the service. It was amazing. Everyone is very friendly. For the price, the room was very appropriate and overall a good deal. There were quite a few stains on the sheets and curtains that looked I bit like they may have been blood, which I was not a fan of, and why I did not give a 5 star.

To whom it may concern. I checked out early of the Comfort Inn hotel because it did not satisfy my expectations. (Room number 109). There was several blood stains on the floor, by the bed, and curtains which I provided proof in the following images. For this reason, I decided to cut my trip short.

From the start we had a good service and stay. The entire staff is friendly and they go above and beyond for the guests. They always say good morning and make you feel welcomed. One of the cleaning ladies asked if we needed anything before her shift ended since in the morning we had the “Do not disturb sign”. No cleaning staff from previous hotels have ever done that. Our rooms were cleaned without even asking. Diana has been amazing. Going above and beyond with the food and heating up tortillas (no hotel has tortillas lol). The menudo on a Sunday was the best. The receptionist were so friendly. From the moment we wanted to check in the lady was friendly and welcomed and the guy (receptionist) too. I lost one of my daughters crocs and he had them within less than 5 minutes from when I lost them. Overall, it was a great stay. We will definitely book our stays here again. Thank you all for the hospitality. It was a different experience and uniqueness .

Better than the more expensive hotels by far.... Customer service was amazing. This place goes over and beyond to make you comfy. The room was clean upon return without asking. I highly recommend this hotel... p.s. dnt mind the lady picking hee toes in the lobby lol 😆 😂 🤣

I stayed there 3 nights. Very noisy rooms the window was on the side walk of a busy street. I could hear every car and fire truck, was able to switch room after sleepless night, in the other room found a cockroach next to microwave table, peeling paint, keycard problems, dining area in the hallway. Iam just shocked how did this hotel get a bove 4 rating. The staff were kind that’s the only positive thing. I would never stay here again.

I am normally a Hilton or Holiday Inn sort of guy, however I made a few business trips recently to The City of Industry, Los Angeles and found this hotel close to my client. WOW, what amazing service for this class of hotel. The reception staff are 5 star, (especially JENNIFER). The room gets made up every day without asking, the free coffee in the lobby is available and fresh 24/7 and the price is very competitive.

This hotel was ran very well. All staff was kind and the room was cleaned and serviced very well everyday for my group. Diana was very nice and she noticed that my group only ate halal/vegetarian and the breakfast did not have many options for us. Therefore, she went above and beyond and made fresh eggs and tater tots for us! We appreciate the good service and will definitely be staying here in the future when we are in the area.

Clean rooms, decent breakfast included, very, very good beds! Overall a great experience!

Room was dirty , hair in shower, room smelled . Expected way better for a choice hotels . Kids running around and yelling on second floor. Booked two nights only stayed one . I had to get my family outta there . Also a light fixture was not properly secured fell and broke, got all in my coffee.

Good price. Good breakfast. Room was not cleaned well though bed sheets were fresh.

I'm revising this review from 1 to 4 stars for a few reasons: 1) The staff is very helpful, everyone was friendly. 2) While the wifi password never worked as soon as I entered my email instead the wifi worked perfectly 3) I think the manager read the review and the front desk person proactively let me know that there was an error and the gym does open at 6 AM... I wouldn't want to have the room next to the gym. (I was told when working out the gym opens at 9 AM) The hotel needs some updating, there was some noise from street at 4 AM one night. I've stayed at a lot of meh hotels and while this is safe and clean, there are better options and I would not stay again, but for the price the hotel is good, not great. I can afford more expensive hotels, and in this case I will spend more in the future when in the area Overall if you are on a budget and don't care about working out this hotel is a great value, if you want to work out I would pass

Great place, friendly staff, decent breakfast but just too far from tourist attractions and there aren’t any restaurants near

This hotel is good. The staff is very friendly and the rooms are modern and clean. Breakfast is the only thing lacking but still has a good selection and it is hot (as of July 2022). Overall i recommend this place.

The only downside to this place was that I had to leave that super comfortable bed! I slept so well because of it! Upon entering the room I was beyond relieved to find it pleasantly cool, especially because I’ve spent the day melting in the heat because my truck’s AC took a dive and had to go in for repairs. The room was huge, and the privacy partition helped give it a cozy feeling instead of just a giant box with some furniture thrown in. Also, plug and usb outlets EVERYWHERE. I only needed one plug since I just had my phone, but it definitely is a plus for families or groups who are all about having their tech on them without worry of fighting over who’s turn it is to charge. The towels were clean and FULLY stocked, and although the shower pressure was a tad weaker than expected, it still was pleasant when winding down from the sweltering heat of the day. I definitely recommend staying here!!! Also Ivanna checked me in, and she was so kind and welcoming! It definitely made the experience here so much better!