ibis Balikpapan image

ibis Balikpapan

Hotel

Minimalist rooms in a casual lodging with a contemporary bar/restaurant, a gym & an outdoor pool. People often mention room, good, hotel, service,


Address

Jl Ery Suparjan 2 Jl Ery Suparjan 2, Jl. Brigjen Ery Suparjan No.2, Balikpapan City, East Kalimantan 76112, Indonesia

Website

all.accor.com

Contact

+62 542 820821

Price rating

$19/night

Rating on Google Maps

4.20 (1.8K reviews)

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Featured Reviews


Frequently mentioned in reviews: room (11) good (8) hotel (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 anthony a. 1 year ago on Google
    old hotel, feels like badly maintained. Black water spot on ceiling, broken bed support leg which takes too long to be responded by front office. I raised 1 star as the manager seems responded to the rant. Please take care of your hotel better. Thank you.
    1 person found this review helpful 👍

  • 4/5 Lesna C. 3 months ago on Google • 138 reviews New
    Room needed improvement. I had water dripping from the side of my bed during my stay. Food is sufficiently pleasant.

  • 4/5 Febrianto g. 2 months ago on Google • 56 reviews New
    Location is good for this hotel , just next to Novotel ,walking distance for almost everything, room standard size , clean. Great for value.

  • 1/5 Yusuf S. 3 months ago on Google • 14 reviews New
    It doesn't pleased me when you are under a big Hotel management of Accor and didn't even have any SOP to greet your customer over the phone. I stayed a month ago and stressing out to the receptionist to input my member. turns out after a month, the point has not been input it. I decided to call to request for my Invoice (which is my right) and ask nicely to send it to me. the service treatment that i received is very rude and unpleasant. I even need to call 3 times as i got HUNG UP by the receptionist. there are a couple people who picked up my call, but no introduction ( i thought having the hotel under a big international management should have this basic SOP) and on the second call after i asked the name, she told her name was ELI/ELY with a very sarcastic tone. I don't think any guest deserved that kind of behaviour and I believe Accor should know better to have a standard of selecting the staff. I called just to ask my invoice that should be sent through email and I don't think i deserve such attitude from this hotel. either you re-train your employee or perhaps any disciplinary action needs to be taken.

  • 5/5 Sugianto H. 1 year ago on Google
    Good and friendly front desk staff, so I can enjoy welcome drink before I leave. Many kind choice breakfast. Clean and comfort twin room. Vast parking area. Value the money.

  • 3/5 Levina A. 1 year ago on Google
    I was staying there for a few times for quarantine purpose prior a certain job. Room : room is clean but laundry service quite slow. They return around 5 or 6 pm. Lack of initiative, you need to ask for a clean towel since no daily room service for quarantine purpose. Food : the taste quite okay actually however everyday is "santan and gorengan, sambal", imagine yourself being quarantine for 5 days, eating santan and gorengan sambal for breakfast, lunch, and dinner. The cholesterol will hit for sure. Try to be more creative. Service : I was in quarantine , I suppose to meet less people however there was a time when they don't have that chair or table placed in front my room , so everyone they need to deliver food or water, they need to knock my door and handover everything directly to me. Sometime they don't use mask as well. Respond to each request not so fast as well. Overall comfortable room , food taste good but the menu is not so good for your health, and service just medium.

  • 4/5 philip g. 1 year ago on Google
    It has a 3 star rating but gives a good value for money with a reasonable breakfast. I have stayed many times over the years and has shared access to the swimming pool and gym in Novotel.

  • 5/5 AKS 1 year ago on Google
    My nephew likes to stay here, because she likes to see Lion Air stewardesses. Once she asked her uncle to marry one of them but he said: No, your aunt is the only one, now and forever hehehe

  • 3/5 deddy 1 year ago on Google
    Location is very good, service is quite good even though i had to wait very long to check in, and the wifi is very slow

  • 5/5 Fathurohmah F. 1 year ago on Google
    The room is spacious, tidy and clean with fair price. Good service and the location close to the park.

  • 4/5 Alwan B. 1 year ago on Google
    Nice hotel and the staff is friendly, but internet should be improve to have better performance

  • 3/5 desasolo 1 year ago on Google
    Comfortable room but location is in inner road/lane behind Novotel.

  • 4/5 Claudia T. 9 months ago on Google
    Wish the room came with a fridge. Nevertheless, room was fine, clean, modern, and spacious enough. As always, Ibis is a reliable budget option.

  • 2/5 Tez I. 8 months ago on Google
    The hallway smelled very bad (musty-like). The breakfast menu was very poor and unappetizing. I chose to buy Nasi Kuning from outside.

  • 3/5 Hendrik S. 4 months ago on Google • 10 reviews
    First time to stay here. The room is quite good. However, the food during breakfast is terrible. Unfortunately did not have a good experience during my stay.


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