Quest Hotel Balikpapan image

Quest Hotel Balikpapan

Restaurant Hotel

Simple rooms with complimentary Wi-Fi in a modern hotel featuring a casual restaurant. People often mention hotel, stay, good, room, mall, breakfast, Balikpapan, time, nice, clean,


Address

Balikpapan Superblok Blok H No. 11, Jalan Jenderal Sudirman No. 1, Gunung Bahagia, Balikpapan Selatan, Gn. Bahagia, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur 76114, Indonesia

Website

balikpapan.questhotels.com

Contact

+62 542 7571881

Price rating

$32/night

Rating on Google Maps

4.40 (2.4K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (23) stay (17) good (16) room (15) mall (13) breakfast (11) Balikpapan (11) time (9) nice (8) clean (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ryan D. 11 months ago on Google
    Staying here almost 3 weeks now. For 3 star hotel it is quite good compare to other, room is ok (king size bed with outside view) hot n cold shower, small fridge. Location is close to the shopping center, airport. Service is good, quick respond when i ask some room replacement. Receptionists are friendly n cool. One need to improve is the breakfast, sometimes it served cold n the menu is itu itu saja.. Overall nice experience staying here
    2 people found this review helpful 👍

  • 5/5 Fuadroiyan P. 2 years ago on Google
    Not a big hotel but nice and all serves in well manners. Good housekeeping and perform.Heath Covid protocol as well.
    1 person found this review helpful 👍

  • 5/5 A R. 4 years ago on Google
    The room was not too big, but the beds were comfy, the bathroom was clean, staffs were friendly and helpful. We love the breakfast variety. My favorite were the mini sandwich and the pancake. It's located very near to pentacity mall, all you have to do is cross the alley. Definitely will stay there again for another opportunity
    1 person found this review helpful 👍

  • 1/5 Yushi I. 1 month ago on Google • 328 reviews New
    The newest experience: Check in at 12pm room is not ready yet, understood for check in time at 2pm... Meanwhile I order lunch at hotel's resto "meratus" Waiting 2.5hours to have my order served... What a worst waiting time I've ever been... You know what I order? It's "Mie Goreng Special" a kind of fried noodle... The taste is not represent worth to wait.. :-( Never again order food from this hotel, just for having the room to sleep, no more food order .. ------ Previous review (1 year before): One of good hotel in the heart of Balikpapan, located inside Balikpapan Super Block compound, surrounded by 2 big malls and Offices...nice breakfast and easy to find other restaurants or cafes

  • 4/5 Anton �. 1 year ago on Google
    Location was good, just in front of big mall in balikpapan. Room was clean and spacious, although it was a bit smelly. Breakfast was not so good. But overall it was nice considering the price was very reasonable.
    1 person found this review helpful 👍

  • 5/5 Hayu L. 7 months ago on Google • 9 reviews
    Location is less than 1 minute walk to Pentacity mall. This mall is connected to BSB mall also..room is clean and in decent size..but bathroom is smelly..breakfast is OK considering the price..Gave it 5 stars for value of money..Thank you mbak Intan for the hospitality..

  • 4/5 Brad H. 1 month ago on Google • 4 reviews New
    Salsa was very attentive to our needs and provided good service. Andra also provided us with good service with our baggage. Rooms were clean and tidy.

  • 4/5 Who's The Kitchen F. 11 months ago on Google
    Location is superb. 2 mins by foot to restaurants, convenient store, supermarket, boutiques, malls, waterpark bowling place, and whatnot. This is seriously 10/5 Nothing too fancy, just decent. Hallway a bit smelly somehow, almost like wet hallway, urine smell if I may, altho there isn't any carpet but tiles. We booked rooms with breakfast. Mostly Indonesian dish, occasionally Western dish available too, but rarely, and only potato wedges, omelet, and pancakes. Food selections sometimes wonderful, other times not so much. It seems they served leftover food from the night before. Rice often cold and hardened, other dish most of the times room temperature and unfortunately spoiled too, I had to bring this up twice to the staffs - I never complained tho, just letting them know, as I loved the staffs! Super friendly people they have and accommodating. Whenever we needed a taxi service, they would call them for us. They also brought us 2 slices of cakes as a thank you for staying awhile with them. The cleaning lady was always nice too. We stayed for 3 weeks here and she always asked whether we needed something as we never really asked them to clean ours but to change the linen, once. For the 1st 2 weeks, the room right in front of ours were used by the staffs, they were in and out and smoking there, which in turn, even though we booked non smoking room, we could always smell it, even at midnight time. They seem to also reuse slippers for customers as we got a pair that the left one looked old and used, while the right side was in very good condition. Think, yes, we would stay here again, mostly due to the location and the friendliness, however, we would stay without breakfast.

  • 5/5 Firman M. 2 months ago on Google • 3 reviews New
    Good day, this is my 2nd years experince to stay in Quest Hotel , every time I have a work in Balikpapan, Quest hotel always number one choice to stay, for especially their staff hospitality to the Guest.. For restaurant also ,they serve local and western food..thanks for Sarlina..one of crew members in the restaurant..she served people equally. keep up the good work and keep smile also. I'm happy and enjoyed to stay in Quest hotel and for all resepsionis also..Amel,Intan,Febri..and some name that I can not mention one by one. Room services also good and fast response. Very recomended Hotel to Stay in. near by mall and restaurant. additional item that I can add, probably can provide Iron board and iron when guest need it. thanks a lot Quest Balikpapan. best regards, Firmansyah Muchtar.

  • 5/5 Emy D. 6 months ago on Google
    We are very happy for the kind hospitality of Ms. Amel, Ms. Amoy and Mr. Rian. We will be back again to stay in Quest Hotel next time when we visit Balikpapan City. Thank you..

  • 5/5 ranosangka 4 months ago on Google
    Great location and value for money, usually stay here while at balikpapan. They also provide free parking for guest vehicle.

  • 5/5 Mulia R. 5 months ago on Google
    Strategic hotel location with affordable price. Service staff is satisfied, thanks for kak Dea for the hospitality during our stay. Recommended for staycation.

  • 5/5 Diki O. 6 months ago on Google • 3 reviews
    The hotel is good. For those of you who will stay in Balikpapan, you must stay at this hotel. The receptionist on behalf of Dea is also very friendly and making guests feel at home and impressed is a high priority

  • 5/5 Blah B. 3 months ago on Google New
    Good Service! An hotel crew named Sarlina give all guest need. Good Job!

  • 5/5 Hanna 8 months ago on Google
    Great location and great checkin experience! Mbak Intan was super nice and accommodating, eventho upon my arrival there are no available rooms with ocean view, she offered to move my room on the second night. Nice gesture!

  • 4/5 HT N. 1 year ago on Google
    Very convenient place, the rooms is good and clean.

  • 5/5 Ratna M. 10 months ago on Google
    Nice Trip to stay here,, reccomended especially for Mr. Arif and Mr. Ryan, thank you for the help

  • 4/5 Cindyani L. 10 months ago on Google
    Good location at BSB super complex, very easy to go anywhere, a lot small convenient stores around, walking distance to malls in front. Room is acceptable for its cleanliness, staffs are friendly, breakfast is fit to expectation to 3* hotel.

  • 3/5 Nuvaris Rivera B. 1 year ago on Google
    good place for vacation or business cause not far from anywhere like airport, mall, etc

  • 5/5 AKS 1 year ago on Google
    Many times I stay here. Always comfortable. Staffs are friendly, rooms are clean. It's nice to stay here with family. During the day they spend time in mall while I spend my time sleeping in room. Never getting up late in the morning since the voice of police training at down time wakes us up. It's another thing I like about this hotel. One thing I don't like, if I get room on the 1st floor, which means to me, underground. Horrible.

  • 4/5 Rahmat Agus S. 2 years ago on Google
    One favorite hotel choices to stay in Balikpapan where at the next door is the biggest mall in town. Excellent services and breakfast variety has many selection. Thank you Quest Hotel Balikpapan 👏👏

  • 5/5 Alice T. 2 years ago on Google
    This is absolutely one of best 3 stars hotel in balikpapan. Friendly rates .. breakfast with many choices. Fast response staffs ... good job!!! And also strategic location within a jump to ewalk mall.

  • 5/5 Varian A. 2 years ago on Google
    Clean and comfortable hotel for the get and go. All basic need were provided excelently, wifi works great and relatively fast for working. The staff were helpful and kind. Overall good for business purpose. Not recommended for staycation i guess, not many family friendly facilities inside. But if you need affordable excellent room to rest and see around Balikpapan, this is the best place for you. Not to mention, this is located at BSB which has 2 mall inside it and very strategic location in the heart of Balikpapan.

  • 4/5 SkyZon P. 1 year ago on Google
    We have a nice driver upon arrival his name is Dio.

  • 5/5 Mila T. 2 years ago on Google
    I stayed there for a business trip. I think this is a perfect place to stay since the price rate is affordable, but you can get everything you need. Quest hotel provides a clean room, spacious desk for work, bath room with hot water, helpful staffs and tasty breakfast. It also provide airport pick up to the hotel. If you have spare time and want to go to shopping mall or cinema, it is just in front of the hotel. I also enjoy doing jogging around the hotel, and it takes 1,5km to go around the hotel blocks. In general, I will back to this hotel for my next business trip.

  • 4/5 李瑞锦 1 year ago on Google
    Inside Balikpapan Superblock, so don't worry if you wanna go to mall hor shopping, doing banking transactions, visit BSB beach and so on. Fast response chat. The breakfast is so-so with reasonable price of 55 thousands per pax (May 2022). They don't provide mineral water bottle for reducing plastic program. We can refill the water pot in the dispenser they provide in every level of the hotel. It's a good three stars hotel, worth to stay,.


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