Hotel NEO+ Balikpapan image

Hotel NEO+ Balikpapan

Restaurant β€’ Hotel

Unassuming quarters in a laid-back hotel featuring a trendy karaoke room & a noodle restaurant. People often mention room, hotel, good, stay, rooms, staff, nice, clean, great, service,


Address

Jl. Mayjend Sutoyo No.67, Gunungsari Ulu, Kec. Balikpapan Tengah, Kota Balikpapan, Kalimantan Timur 76122, Indonesia

Website

balikpapan.neohotels.com

Contact

+62 542 8515000

Price rating

$26/night

Rating on Google Maps

4.50 (4.3K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (29) hotel (14) good (12) stay (11) rooms (10) staff (8) nice (8) clean (8) great (8) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nicholas T. 1 year ago on Google
    Excellent room for the price. Location is pretty accessible and the staff is super friendly. Love the hospitality of the team here.

  • 5/5 Magenta S. 6 months ago on Google β€’ 1 review
    This is been my fourth time staying at Neo Hotel. I love staying here because it's so comfortable and the food is good. The room is so nice. I'll be back next time for sure

  • 4/5 Yusuf S. 2 months ago on Google β€’ 2 reviews New
    The room was clean enough and Air Conditioner is good, nice view from the rooftop. Nice services. πŸ‘

  • 5/5 Mohamad Syah Febi P. 2 months ago on Google β€’ 1 review New
    The foods, rooms, & services are excellent. The locations are strategic, near to city & malls. So it was a great place for stay overnights

  • 5/5 Richard Dharma A. 3 months ago on Google β€’ 33 reviews New
    I stayed for 2 nights. They have great rooms with such comfortable beds. And more important, they serve great taste meals.

  • 3/5 Yosef Giovindo J. 2 months ago on Google β€’ 35 reviews New
    There are numerous if not endless reasons why I would rate this hotel a 3 out of 5 stars. In the long run, this hotel is well strategically located in the heart of Balikpapan, near a few hotels and whatnot. The main problem with this hotel is that its: β€’ Rooms all smell like cigarette smoke. β€’ No mini fridge. β€’ Slippery flooring for the bathroom. β€’ Windy Air Conditioner, causing uncomfortable sleep. β€’ Relatively tiny and fewer rooms for the total building capacity. Mainly made for events and meeting schedules. β€’ Irresponsible hotel guests unable to read particular rooms such as NON-SMOKING rooms are STRICTLY PROHIBITED, how about a fine of Rp 1.000.000,- towards those who disobey it? β€’ Breakfast was mid, 1-10, it's a 4.5 from my personal experience. Even so, the rooftop was quite refreshing due to outdoor themed ones. β€’ etc. "etc." means that there are a lot more than what I've just said above, I'll be sure to add if necessary. Thank you.

  • 5/5 Nashrul A. 4 months ago on Google
    Everyrhing is good. The rooms, atmosphere, and the food. Would recommend to visit.

  • 5/5 Noor Syahri R. 4 months ago on Google
    A great experience in Neo+ Balikpapan! I'd like to thank you to Caca and team.. super fast respond and always accommodate what we need! The foods are delish too! Really recommend you to stay here!

  • 5/5 Yemie P. 4 months ago on Google
    Very good service on the use of the room on the top floor. Happy 7th Anniversary.

  • 5/5 Gusti Umindya Nur T. 7 months ago on Google
    Located in the middle of the city, they serve a comfy room with excellent service. The breakfast is surprisingly delicious. The photo I've taken is the rooftoop for enjoying your morning relaxation.

  • 5/5 Ria S. 7 months ago on Google
    The hospitality was good and room was clean and neat. The foods are perfect. All the staffs and chef were very polite and nice. It's very recommended place to stay

  • 4/5 Estee S. 4 months ago on Google β€’ 3 reviews
    We stay here for business trip, the food is good and service is nice, only problem is ac in the room not too cold and a bit of noise from the karaoke behind us. But in overall nice to stay here.

  • 4/5 Rahmi Datu Y. 8 months ago on Google
    Nice, friendly and helpfull staff, Clean and cool room, water heater worked well (the hot water came in short time), good food (taste and variety) for breakfast. Love the concept of providing water jug in each room and water dispenser on each floor. Need improvement (in particular room 310): - air circulation: non smoking room but several times smoke inhalled, staff followed up with providing refreshing spray, helps little but not addressing the main problem - drainage in bathroom: water banked on the floor during shower

  • 5/5 Natalia S. 5 months ago on Google
    The hotel is very comfortable, the service is very satisfying, the rooms are clean and tidy. The location is quite strategic on the side of the road, easy to access anywhere. The level of hotel security is also very good and satisfactory.

  • 5/5 Muhammad Daud F. 11 months ago on Google
    Very nice room and great service, Helen in Restaurant helped me a lot for the room service food

  • 4/5 Sekolah B. 1 year ago on Google
    Its a wonderful school places and kindly teaching methods.

  • 5/5 Wayne J. 1 year ago on Google
    The staff at Hotel Neo+ Balikpapan are amazing, very friendly and helpful. The rooms are nice and clean and well serviced. The breakfast menu is absolutely amazing, the most delicious breakfast anywhere in Balikpapan, I highly recommend this hotel for your next stay in Balikpapan. Thank you Hotel Neo+ ❀️

  • 5/5 Windy 1 year ago on Google
    the food is delicious, and there is a cool rooftop area.

  • 5/5 Rizki Roihan S. 1 year ago on Google
    The staff is very friendly, not just only the front desk staff but also other staff. In food & beverages staff like chef and waiter is also pleasant and kind. And it has rooftop restaurant for couple to have candle dinner or something and also for working spaces in night. Overall good service.

  • 5/5 Muhammad Imam S. 1 year ago on Google
    The room, are good, the food are good, and the receptionist, Mrs anggi are very helpful

  • 5/5 Zara T. 1 year ago on Google
    The family room is too empty, they dont provide fridge in the family room type i rented

  • 5/5 Benny P. 1 year ago on Google
    Nice room and great staffs. I have been staying for several days, and one of the FO staffs, Ms. Anggi, is especially courteous and helpful. Will definitely come back again

  • 4/5 Regina A. 1 year ago on Google
    The room was neat and clean, spacious enough. I stay at sixth floor, its not too high, the view was the village, not too beautifull but in the morning was beautifull. I sleep very comfortable and have nice sleep. We can refill water from the hallway every floor, they were not use bottled water, which is good cause we can drink more water ahahhahaha. Theres electric kettle in the room

  • 1/5 yaz a. 1 year ago on Google
    Booked for 8 nights for emergency stay and regretted it from day one. 1. When I asked for double bed, they downgraded my room from Space to Orion (which is smaller and I assumed cheaper) without prior confirmation if I agree. Because of this confusion, I wasted the whole morning to repack, move from one room to another to finally move back to my original room. The other room they offered is also damp and dirty. Due to this issue, I was late to my meeting and got very angry. Receptionist said management will come with an apology, nobody came, no apology. 2. Throughout the whole stay, their staffs are not friendly at all, as if they’re working there against their will. 3. Housekeepers did terrible jobs. They left the room half finished (leaving trash, dirty surface, and one time dirty sheet on the top of my pile of fresh clothes) 4. Horrible drive way at the lobby 5. They changed their rules based on the direction of the wind or mercury retrograde may beβ€”because one day someone offered to bring my food to the room, another day they wont bring it because it against their rules (???) Avoid this place at all cost. Plenty of better option for the same price. Rahma

  • 5/5 Indrayadi S. 2 years ago on Google
    Thank you Hotel Neo for great experience during my stay.. especially for mba Yuni and mba Anggi.. for great service.. Definitely Will come again to to this hotel.. when I trip to Balikpapan

  • 4/5 Haryo T. 4 years ago on Google
    This hotel is not located near the 'crowd' and I so delighted. The room is neat, clean and comfy. Personally, I agree with non bottle in room policy, but It is important to publish it very clear then the guest can be educated earlier. Keep improving...

  • 4/5 Rahmat Agus S. 2 years ago on Google
    November 14 -15, 2021 together with our fellow team are staying in this hotel, we have found large and comfortable room for sleeping beauty, it was a pleasure to have quick and sincere help from Deka, Esa, Agus Salam & Doit at the kitchen. Thanks to you all Neo Hotel Balikpapan πŸ‘πŸ‘Œ

  • 4/5 Agus J. 2 years ago on Google
    the room was clean and tidy. for travel propse aston always been one of the option to stay with affordable price, clean n tidy accommodation

  • 4/5 Zein M. 2 years ago on Google
    Good hotel with proper accomodities, near to shopping district with a lot of public transport. The hotel vibe is better than the previous one i had in semarang, but still the entrance and parking lot is absurdly inconvenient. Please tell your guards to stand by always near the main entrance, is a bit inappropriate with no guards in the entrance.

  • 3/5 Fahry N. 2 years ago on Google
    Been to this place couples of times now for some ceremony, family gathering & dinner functions either at ground floor restaurant, roof top or multi-purpose rooms at floor 7&8. Still interested to share my feedback more again after staying some night in this hotel rooms.

  • 4/5 Bramantyo S. 1 year ago on Google
    Nice hotel as expected from Aston Group, however the dining place is too small (I had a breakfast on lobby sofa) and the 7th floor is NOT that non-smoking: the smoke from the outdoor terrace cafe seeps into the corridor.


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