Alright I didnt even want to write a review because this hotel doesn't even deserve my time being spent on writing review for it. Yes, it's THAT bad. First of all, I purchased a single queen-sized bed room and they gave me a twin beds room saying that they were overbooked (?). two, the hotel turned out to be old, rusty and dirty. There's nothing "Royal" about this hotel. Third reason for the 1 star review is the breakfast. Omg where did you get your staff from? did you guys just hire random untrained people from the streets? The service was so bad that I would usually go and have a talk with the person in charge when having a complaint but this time I didn't even want to spend my time for it. Also, I ordered an omelette and guess what they gave me? well see for yourself in the picture.

Nice new hotel near Balikpapan Airport. Not too big but it has complete facilities for meeting, business trip or a short weekend getaway. The room is nice though the bed is pretty small for too many pillows. The bathroom has bath tub so it's nice. Far from impressive breakfast buffet though. Oh yes, it also provides free shuttle service to airport.

zero hospitality. we booked 3 rooms in total, but no one help us to bring our stuff to the room—if so, they will took really long time. the only good thing was just because it's location.

Nice hotel Stayed for 4 nights in this hotel. The room was spacious. The shower and hot water is working fine. Pros: close to the airport, good price breakfast included, spacious room Cons: there're stain in the bed sheet, had a creepy ambience

Im sorry but i have to say this. First i got a smell bathroom, and didn't get towel as the hotel has to provide, have to wait till 5 pm that day till the hotel staff give us towel. And they said "im sorry, the towel isnt there because of the laundry". Omg im so dissappointed. Afterthat, we also didn't get a mineral water and hotel sandals, untill we ask this personally to the staff hotel. Im sorry, but i wouldn't recommend this hotel for everyone, because the place isn't worth the money. You better find the other place.

Spacious rooms, near airport (±15 mins), clean, fairly far from culinary attractions and malls.

It's a nice hotel, cheap and near airport. Unfortunately there was no elevator. So you have to take stairs if you're room located at second floor.

Old hotel located near house of city mayor.. quite old, lot of empty spaces.. some amenities are request by phone.. not trying the wifi due to problems at the first floor..

I think this hotel having great location anda having great staff to helpfull. I'm really suggest to anyone stay in here coz amazing place to stay and relax.

The front office staff was very rude and didn't help so much just because we come there by motorcycle (lol). First, they didn't asked what our business there. Second, they didn't help bring in our stuff, no smile, no polite talk. The basement was flooded with water when it's heavily rains, means they have poor drainage systems but didn't provide anything to overcome that trouble, insist on keep using basement while there still have space in the front parking area's. "it's only for cars" when at the same time I see two motorcycles parked there.

It is actualy good hotel with good furniture, but poorly managed, if personnel have proper training it would be good hotel

The water in room is so dirty. It's turned to light yellow color, even flushed for quite long time.