Dear Hermina Hospital Balikpapan, I am so proud with one of your employee her name is Ms. Rinda, she is help me about regulation for submit document for meet my THT doctor... thank you very much miss🤗 very easy to meet my doctor

The best

A hospital specialised in mother and child care

The Best

It took very long to process, especially on pharmacy. I need to wait almost 2 hour for general eye vitamins. And queue system very terrible especially on executive clinic!

(Translated by Google) Hermina Hospital is located in the middle of Balikpapan city. For a large motorbike parking lot and a car that is about 50 or so loaded (my estimate is ... hehe). Parking is behind the building. 2nd floor there is an action room (operation) and 4th floor there is an occupancy room. There is a box elevator to the right of the building for access to several floors and emergency stairs next to it. (Original) Rumah Sakit Hermina ini terletak di tengah kota Balikpapan. Untuk halaman parkir motor luas dan mobil kurang lebih 50 an ja muatnya (estimasi saya aja..hehe). Parkir berada di belakang gedung / bangunan tersebut. Lantai 2 ada ruang tindakan (operasi) dan lantai 4 ada ruang inap. Ada lift kotak di sebelah kanan gedung untuk akses ke beberapa lantai dan tangga darurat di sebelah nya.

(Translated by Google) Dr. Good hittoh (Original) Dr. Hittoh baik bgt

(Translated by Google) Dr. Ida Sp.OG reccomend, very thorough (Original) Dr. Ida Sp.OG reccomend, teliti bgt

(Translated by Google) For children to play, there should be more toys so that children can be more comfortable there ... For good service, facilities are also good, the most TOP is cleanliness ... Every time we definitely shine then the rs ... 👍👍 (Original) Tmpt main untuk anak-anak harusnya lebih banyak mainannya agar anak-anak bisa lebih betah di sana... Untuk pelayanan good, fasilitas juga good, yg paling TOP kebersihannya dong... Setiap ksna pasti kinclong trus rsnya...👍👍

(Translated by Google) The obstetricians are good, friendly, and detailed ... the nurses and service are also friendly, but the cashier is a bit bitchy, but for the long-standing patient, I come from morning and only serve in the afternoon, I came first but served later . (Original) Dokter kandungannya bagus, ramah, dan detail.. suster nya dan pelayanan ya juga ramah, tapi bagian kasir ada yg sedikt judes, tapi untuk pasien bpjs lama sekali, saya datang dari pagi dan baru dlayanin hampir sore hari, saya dtg duluan tapi dilayanin belakangan.

(Translated by Google) Thanks hermina, my family can be served well, thank you to PMO who continue to help the pregnancy process to remind control etc., can exercise pregnancy too, can reserve a room too ,, Thank you, Hermina the best. (Original) Terimkasih hermina, keluarga saya bisa persalinan di layani dgn baik, terimkasih untuk PMO yg terus membantu proses kehamiln untuk d ingatkan kontrol dll, bisa senam hamil juga, bisa reservasi kamar juga,, Terimkasih, Hermina the best.

(Translated by Google) Comfortable and good quality service (Original) Nyaman dan berkualitas pelayananya baik

(Translated by Google) Hermina Balikpapan, the service is really cool, you can also book a doctor via the application, (Original) Hermina balikpapan, keren banget pelayanannya, bisa juga reservasi dokter via aplikasi,

(Translated by Google) The service is very good, the skit home is also very comfortable ... (Original) Pelayanannya sangat baik ,rmah skitnya juga nyaman baget ...

great

The service is ok, it's just that taking the medicine takes a long time, up to 3 hours...poor parents or children waiting too long, from registration to taking the medicine, takes almost half a day alone

Too crowdy hospital and noisy

Good hospital , but definitely front office need to be improve, wait pharmacies almost take more than half hour :(

(Translated by Google) Very very friendly everyone ... even though only BPJS class 3 but served very well. (Original) Sangat sangat ramah semuanya...walaupun cuma BPJS kelas 3 tapi dilayani dengan sangat baik.

(Translated by Google) The registration is now open at 6, but how come the weight starts at set8? The files are piled up in the nurstation, the nurse isn't there. We wait for it too long, (Original) Buka pendaftarannya skrng jd jam6 tapi kok timbang tensinya mulainya jam set8? Berkasnya numpuk di nurstation, perawatnya blm ada. Kita nunggunya jd kelamaan,

(Translated by Google) The service is good, the doctors are friendly, the facilities are ok (Original) Pelayanannya bagus, dokternya ramah2, fasilitas ok

(Translated by Google) Part of the registration which is generally slow sometimes even though all of them ... canyon they become late to the doctor ... even though it has been queued for 40 minutes ... 3 people..the only one is slow, the other is taking care of inpatients for over half an hour .. (Original) Bagian pendaftarannya yg di umum kadang lelet bgt walaupun ng semuanya..gara2 mereka jadi telat ke dokter...padahal sdh antri 40 menit..klo pasien bnyk bisa dimaklumi..ini mlm hari yg antri dikit..masa 40 mnt yg dipanggil cm 3 org..yg satunya lelet yg satunya urus pasien rawat inap setengah jam lebih..

(Translated by Google) Sunday is the laboratory open? (Original) Hari Minggu laboratorium buka ndk y?

(Translated by Google) Good service (Original) Pelayanan bagus

(Translated by Google) I am a general patient, coming directly to poly without changing because I use a mobile hermina for a reservation, it's easier and faster, thanks (Original) Saya pasien umum, datang langsung ke poli tanpa nganti karna pake mobile hermina untuk reservasi, lebih mudah dan cepat, terimkasih

(Translated by Google) Dr Tengku SP og good and communicative person, the PMO section also provides a detailed explanation of pregnancy education (Original) Dr Tengku SP og orangnya baik dan komunikatif,bagian PMO nya juga memberi penjelasan detail tentang edukasi kehamilan

Good service, thankyou ..

(Translated by Google) Saturday, August 15, 2020. The service took a long time, arrived at 14:17 until now at 21:43 waiting in front of the emergency room and did not get the room. The officers are relaxed, not alert (Original) Sabtu 15 Agustus 2020. Pelayanannya lama sekali, masuk jam 14:17 sampai sekarang jam 21:43 menunggu di depan IGD tidak juga dapat ruangan sudah bayar biaya pembersihan ruangan bayar obat sampai harus cabut berkas karena terbengkalai tidak di perhatikan. Petugasnya banyak santai tidak sigap

worth it

Nice

(Translated by Google) Great service ... Alhamdulillah, the first child was born normally here and the delivery was handled immediately by 2 nurses + 1 obstetrician .., and the nurses were so patient .. 😁 (Original) Great service... Alhamdulillah anak pertama lahiran normal disini dan persalinan langsung ditanganin 2 suster + 1 dokter spesialis kandungan.., dan begitu sabar susternya.. 😁

Sorry. With prices that are hefty for the public and service that is really slow, perhaps it could attract the attention of HERMINA BALIKPAPAN management. The infusion was finished at 7 pm, I was reminded by the nurse to replace the infusion at 10 o'clock. And every time you change the infusion you have to wait more than 1 hour. Maybe there are not enough nurses or the division of job desks is chaotic, I don't know. Please review the management again. Thank You

Hospitalized overnight because of dizziness in grade 3, examined by an unknown doctor, paid almost 6 million in the morning... 🤦This hospital is really crazy.

Actually, the service is really good, I like it, but the cashier is a bit different, if you want to pay, ask for details, you don't have to pay first before you can see the details... Isn't that strange...

It's pretty close to home, but I don't really understand what the point is of registering online using the app and then being able to choose your own serial number. What's the use of it? Just register and choose serial number 1 but when you get there you have to re-register and it doesn't even become a serial number or queue number. 1 Can you please explain, bro?

(Translated by Google) Friendly service, even though I use BPJS ... (Original) Pelayanan ramah, padahal saya menggunakan BPJS loh..

(Translated by Google) The application is very helpful with many queues (Original) Aplikasi sangat membantu dengan antrian yang banyak

Good service

(Translated by Google) on the phone never answered (Original) di telfon ga pernah angkat

Good service

(Translated by Google) Information about when the hours come and the doctor's working hours sometimes change, the information service is sometimes incompetent (Original) Informasi seputar kapan jam datang dan jam kerja dokter nya kadang berubah ubah , pelayanan informasi nya kadang suka tidak kompeten

Insyaallah recommended rs

Hermina The Best Hospital in Balikpapan

(Translated by Google) there is one of his security emotions I ask nicely both with him, instead he voiced loudly and scolded me who just because I looked small like children. can't keep my emotions at all. even though I just wanted to ask him a favor, but he was even so angry, it wasn't clear (Original) ada salah satu security nya emosian saya bertanya baik baik dengan dia, malahan dianya bersuara keras dan memarahi saya yang mentang² saya terlihat kecil seperti anak². gk bisa jaga emosi diri sama sekali. padahal saya hanya ingin minta tolong sama dia, tapi dia malahan begitu marah² gk jelas

(Translated by Google) Very good handlers (Original) Penangan sangat baik

(Translated by Google) Good and friendly service (Original) Pelayanan bagus dan ramah

(Translated by Google) the application is good, makes it easier for patients to queue faster😊 (Original) aplikasi ny bagus, memudahkan pasien jadi lebih cepat mengantri😊

(Translated by Google) Efficient for registration .. And if confused cs is very helpful .. Hopefully in the future it gets better (Original) Efisien buat pendaftaran.. Dan kalau bingung cs sangat membantu.. Semoga kedepannya tambah lebih baik

(Translated by Google) How helpful is this application (Original) Kebantu bgt Sama aplikasi ini

(Translated by Google) The best BPJS service Staff informative and friendly (Original) Pelayanan bpjs terbaik Staff informatif dan ramah

(Translated by Google) Application is very helpful for patients (Original) Aplikasi sangat membantu pasien

(Translated by Google) Sting helps Hopefully in the future much better (Original) Sengat membantu Semoga kedepannya jauh lebih baik

Very good app, keep it up

(Translated by Google) Thank you very easy (Original) Trimakasih sangat memudahkan

(Translated by Google) The officer has helped me and explained how to use the hermina app 😊 (Original) Petugasnya sudah membantu saya dan menjelaskan cara menggunakan aplikasi hermina 😊

(Translated by Google) Its application is very helpful (Original) Aplikasinya sangat membantu

(Translated by Google) Hospital with good comfort (Original) Rumah sakit dengan kenyamanan yg baik

(Translated by Google) great service (Original) pelayanan mantap

(Translated by Google) Super service, faster Non queued, successful application (Original) Pelayanan super, lebih cepat Non antri, sukses Aplikasinya

(Translated by Google) I've been to Dr. Windy a nerve specialist ... his doctor was very clear about my illness ... the success continues to be hermina rs (Original) Pernah ke dr windy spesialis saraf..dokternya sangat jelas memberi penjelasan tentang pnyakit saya..sukses terus rs hermina bpp

(Translated by Google) The service is good, the place is clean (Original) Pelayanannya bagus, tempatnya bersih

(Translated by Google) the service is ok the doctors, midwives and nurses are friendly thank you to doctor roy yudha, toni doctor, midwives and nurses. I hope the service will get better in the future (Original) pelayanannya ok dokter,bidan,dan perawatnya ramah terima kasih untuk dokter roy yudha,dokter toni,para bidan dan perawat. semoga kedepan pelayanan semakin baik.😊😊😊

(Translated by Google) How do I report it to the maintenance department? The bell tool to call the nurse in room 403 to death until now has not been repaired as well, said the nurse is broken, isn't it crucial ... Maintenance masks were immediately repaired, (Original) Gmn cara nya laporan ke bagian maintenence? Alat bel untuk memanggil perawat di kamar 403 mati sampe sekarang belum juga diperbaiki kata perawatnya rusak , kan krusial... Topong maintenance segera dinperbaiki,

(Translated by Google) Sorry, I gave a rating of 2, about 4 weeks ago I came to the emergency room with complaints of weakness (until guided) and hot chest, until the emergency room was asked for history by health workers and doctors with a previous diagnosis of stomach aaam said my condition was not urgent and just came from polyclinic (I am from the polyclinic and it is recommended that if I am still weak, go directly to the emergency room), what action is not given "instead I was told to go home, my colleague insisted that at least there was an action because I was very weak, when I said I would pay myself at least a vitamin injection or something to make it work normal then followed up ... please don't differentiate between BPJs and self-paid patients or company insurance, because we are the same "paying ... please improve the service. thank you (Original) Mohon maaf sy beri rating 2, sekitar 4 minggu yg lalu sy datang ke IGD dengan keluhan badan lemas (sampai dituntun)dan dada panas, sampai di IGD ditanyakan histori oleh nakes dan dokter dengan diagnosa aebelumnya aaam lambung dibilang kondisi sy tidak urgent dan barusaja dari poliklinik (sy memang dari poliklinik dan disarankan apabila masih lemas langsung ke IGD), tidak diberi tindakan apa" malah disuruh pulang, rekan sy bersikeras setidaknya ada tindakan karna lemas banget, waktu sy bilang akan bayar sendiri biaya setidaknya disuntik vitamin atau apa agar bisa berjalan normal baru ditindaklanjuti...mohon jgn membedakan pasien bpjs dan yg bayar sendiri ataupun asuransi perusahaan, karna kami sama" membayar...mohon diperbaiki pelayanannnya. Terima kasih

Operators always busy, so I can't call them to asking for doctor schedule, last time the doctor was sick and unfortunately I have wait for queue

All good service. Except in the pharmacy section. The queue for medicine took a long time 😭

Good job

The nurse didn't know where to put the patient's files, we waited for hours," the doctor even got angry at the patient... The patient was just left like that. This is the first time there is a doctor who has no ethics, DRA HITTO, you are extraordinary.

In particular, hermina management should be given more attention in the pharmacy department because it takes too long... the medicines should be separated specifically for inpatients and outpatients... I was treated and visited the doctor in the afternoon and was told to go home at 17.00 in the afternoon only to arrive at 19.00 but I still haven't had any problems with the medication I took. take it home....what a difference in the way the Hermina Makassar pharmacist handles fast service from all divisions.... Hermina Balikpapan is friendly and fast, the service from the doctor in the emergency room... the staff are polite... It's just that mines at the pharmacist are really slow, which is a shame...