1/5 Darryl S. 2 years ago on Google
After
reading
Williams
review
about
the
great
customer
service
I'm
forced
to
comment.
Tequila
Reef
has
been
my
number
one
restaurant
since
my
first
visit
in
2014.
It's
even
saved
as
my
favorite
place
on
maps
and
I
frequently
dine
in
and
have
food
delivered.
So
to
write
a
negative
review
about
a
place
I
like
so
much
is
heartening.
The
customer
service
used
to
be
great
but
my
last
two
visits
I've
left
dissatisfied
with
service.
It's
ironic
that
Williams
review
response
says
the
management
"works
hard"
to
live
up
to
customer
expectations
but
that
hasn't
been
my
experience
with
my
last
two
visits
and
request
for
a
manager.
On
my
last
visit,
the
staff
chose
to
let
me
and
my
three
guests
leave
without
ordering,
than
to
accommodate
an
extra
lime
in
my
margarita.
If
the
staff
was
empowered
to
meet
customer
expectations
like
the
review
response
suggested,
my
guests
and
I
would
have
ordered
more
drinks
and
food,
but
Instead
we
all
went
to
Kokomos.
You
guys
have
awesome
staff
and
great
food.
It's
a
shame
you
would
lose
thousands
of
revenue
and
a
loyal
customer
over
an
extra
lime.
😔
Update
and
Reply
to
the
OWNERS
comment:
Dear
OWNER:
Thank
you
for
letting
me
know
you're
not
in
the
business
of
providing
customer
service
like
you
mentioned
in
previous
review
replys.
I
was
completely
wrong
thinking
that
the
management
would
provide
a
better
business
mentally
than
the
staff
and
am
actually
shocked
at
this
reply
as
a
business
owner
myself.
The
cadillac
margarita
is
500pp
each.
I
make
it
with
half
the
cointreau
BTW
because
I
like
mine
not
so
sweet..
the
lime
would
be
10pp.
Total
for
2
drinks
is
1000
pp.
That's
a
1%
cost
EXCLUDING
half
the
cointreau
used.
I
don't
understand
the
business
case
that
would
allow
you
to
forgo
current
and
future
sales
over
10
pp....
None
the
less,
thank
you
for
the
reply.
I
Unfortunately
don't
like
to
be
greedily
charged
small
amounts
for
minor
services.
It's
the
principle
for
me
especially
when
I
spend
so
much
at
your
establishment.
Maybe
this
is
something
to
think
about
when
you
say
you
are
striving
for
excellent
customer
service.
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