I wish I could give our stay zero stars but I have to at least give them one. We check in very late on our first night and our toilet seat is hanging off the toilet. Call to have it fixed and someone showed up 2 hours later. Mind you it’s now close to 1 am and we have flown all day and are exhausted. That gets fixed move on to day 2. Called to have our room cleaned. Go out all day seeing the sights and come back to our room not cleaned. Called the front desk was told room would be cleaned the next day but we could get some clean towels and to put our garbage outside. Day 3 go out and come back to room and guess what room still not cleaned. I called the front desk before we left the hotel to make sure our room would be cleaned. Was told oh yes we are so sorry and your room would be cleaned. Well let’s just say day 4 and room was still not cleaned. Hotel did not care. Was treated like we were bothering them. Come day 3 even had to call for toilet paper at this point. Hotel need some TLC for sure. The one plus was the bar. Being that we came in so late the bartender (Lisa) if I’m correct on the name was a saint. Her service was amazing and so friendly. Hilton you need to clean this hotel up. I have stayed at Hiltons before and this hotel was no better then a motel 6.

Wonderful Hotel and exceptionally friendly staff. Room was well prepared and Restaurant was excellent as always. The only issue is the Handicap Door Open (Square?) Button does not work. IT has not worked the last three conventions that I have attended. By code it is suppose to work so ADA folk have access in AND out of the Lobby Level Parking Entrance. That was the only very disappointing failure.

It’s such a beautiful hotel with wonderful amenities, however, I have never had such terrible customer service. When I first checked in, the receptionist was actually wonderful. Checked in, went to my room, went to bed. I was then woken up at 5:30 am to the phone ringing. I didn’t answer. It rang a second time. Still just waking up so I didn’t answer it in time. Went back to bed. Someone then started knocking on my door, yelling in my room saying “have you checked in?” Mind you, it is 5:30 am and I checked in the previous day at 4 pm for two nights. I answer the door and the guy writes my name down and says I wasn’t reserved? So he took my name and said he’ll take care of it. I go back to bed and my phone rings AGAIN and I answer it and no one is on the other end. Then it rings YET AGAIN and I answer angrily, and they say “do you have a reservation?” To which I said my name and said I will head to the lobby. I hang up and they called….again. I didn’t answer and went straight to the front desk. The receptionist then said “the last receptionist didn’t check you on all the way but I found your reservation and figured it out” and proceeded to give me a voucher for free breakfast. For only that morning. That I ultimately missed because I was woken up at 5:30 am and it took me a couple hours to fall back asleep after that. No other explanation, and no other way to make it right in my eyes. So so disappointed.

The staff is nice, professional, and a joy to work with. My two stars have nothing to do with them. What kills the stars is what the hotel doesn't have. The rooms are lacking for anyone planning on spending more than 2 days here. Our room doesn't even have a microwave. There's a microwave in the hotel, but it is literally all the way down, next to the fitness center...and it's not even a good microwave. It's a super cheap one with a turn dial like from the '90s. This wouldn't be the biggest deal if there were a few restaurants in walking distance, but most restaurants are going to take you roughly about 20 minutes to get to by foot. If it's sunny and not DC, the walk would be a pleasant inconvenience. Alas, DC is either muggy or frigid depending on what time of year you visit. Returning to the topic of the fitness center, it's nothing but a couple of treadmills, ellipticals, and dumbbells. I'd argue that it's the bare minimum to qualify as a personal gym. For a four star hotel, it's woefully lacking. The restaurant in the hotel has a completely standard breakfast for an exorbitant amount of money. It's a continental breakfast, basically everything you would expect to see at a Best Western. Again, the staff is nice, the cooks do as best of a job as they can, but the issue is the sourcing. The quality of the ingredients is indistinguishable from a Best Western. Honestly, for the price of the room, it should just be included. This is after all a "4 star hotel". Edit: I lowered it down to a 1-star because the room's HVAC went down on my second to last night. I called twice, but they never fixed it. It's currently 80F in my room. I can't even open the windows. This is a hellish experience.

Very nice hotel as far as appearance. However the cleanliness is NOT up to par. We saw a few rats and someone reported a roach in their room. All beds were not comfortable, and room sheets and towels were not 100% clean. The escalators and elevators kept malfunctioning, cause many of the guest to become injured. One was rushed to the hospital and has 24 stitches. The hotel was rated a 2 because the staff is friendly, but really wouldn't recommend the hotel, especially if you have a large group. You are better off staying at another hotel in the area. Parking is also very expensive along with staying in the hotel. You are paying for an unclean, understaffing, pest infested hotel. Prayerfully, they do a lot better in the future, but only go here if it's your resort!

Great location for me during my visit. Breakfast was warm and hot every day. The hotel is walking distance to my work location when I come to town. In the staff was extremely helpful. The rooms were excellent and the maid service was phenomenal.

The hotel is located in a great area- it's clean, comfortable, and safe! It is located on a bus line, and gives easy access to the metro rail system. Front desk staff was very helpful, accommodating, and professional, and addressed all concerns. The concierge staff was very helpful, and gave great insight in navigating the area. Dining- Breakfast and dinner was disappointing. The quality for the food versus quantity and cost is poor. The food is expensive based on what is served, and it's not very good quality. Both the friend and I that I staid with expected higher quality from a Hilton. The wait staff was very attentive, and professional.

This is one of our favorite Hilton hotels. The bed is very comfortable, the room is clean & quiet and the food at Finn & Porter is very good. We had dinner and breakfast during our stay and I love the omelettes that are custom made (they offer organic spinach). Dinner was surprisingly good for hotel food. The bartender had a heavy pour which is nice! They also offer great wines.

We had very high hopes for the Hilton Alexandria Mark Center but were terribly disappointed. If not for the restaurant that serves a great breakfast, I would have given this review a 1. We were initially made to feel guilty for not receiving breakfast coupons at check-in. Then, we observed two hotel employees (one working in the restaurant and the other at the front desk) fumbling with percentage charges in front of customers. Our bad experience was then brought to a close by a nasty and disrespectful billing department representative on the phone. On another note, I would say the value for the money spent on this one is poor. This Hotel is being marketed as a high-end establishment. When you walk in, you definitely get that vibe. However, once you arrive at the parking lot, getting to the elevators, which do not always work properly, is a pain. The room we stayed in was clearly not of great quality and nothing spectacular for the price--the view was the only thing that made it worthwhile. And the shower faucet was dripping all night. Fortunately, with the bathroom door closed, everything was alright.

Virginia from the front desk was very accommodating to our needs. This was an incentivized review. I'm changing the star rating because I feel like this hotel is more of a 3-star hotel. We stayed 2 nights with 4 adults before Christmas. Pros: clean, quite, location friendly staff. They do have a refrigerator in the room. Cons: parking $33 per night No business center Water problems, extremely hot at times. Dated decor No microwave in rooms Breakfast is not included cost $14 per person Restaurant prices are high.

Great hotel. The parking was convenient, and the staff were extremely helpful and courteous. The room was clean and well appointed. The service staff were also very professional. Attended a conference, and catered lunch was absolutely delicious! There are other casual dining options available within a 15-20 walk, which was an added bonus. Also noted that there were car rental services on site, which is awesome for out of towners.

The staff here was extremely helpful and kind. The rooms were great and very clean. Really enjoyed staying here. The breakfast was good! The convenience store had snacks, a coffee shop, and a few hot breakfast sandwiches if you wanted something other than the free breakfast. The location was great, too. Close enough to downtown DC without all the craziness. Easy access in and out. Would stay here again if I'm in the area.

I would say the value for your money is not good on this one. This place is being sold as a luxury facility. The front desk/convention space gives off that vibe. However, the room we stayed in was definitely not that. It was not any better than a standard hotel. The shower faucet leaked the whole time we were there. The bed was decent, and so was the view from the corner king room. The location was good and the sites of the area were easily accessible.

Felt like they only had one or two working elevators during a busy event. The hotel staff was friendly but the gift shop staff was very rude. Rooms were ok but sheets were soiled/stained. Staff was friendly enough to replace them but it was a bit off putting. The drainage in the rooms were also a bit clogged which took the bathroom sink and shower a while to drain. The atmosphere was overall good, most of the staff were friendly. May stay again, but will remember to bring my own sheets just in case

Stayed here during some unexpected home repairs. They did everything to make me feel at home during my extended stay. My pup had a blast and enjoyed the patio area of the restaurant. Front desk staff was so friendly and handled each request promptly. They went above and beyond even as I forgot a few things at home. Location is also convenient and easy to park at.

This splendid hotel is a haven for business travelers. The staff, especially the event team, are exceptional, going above and beyond to provide top-notch service. The front desk personnel are also notably friendly and accommodating. The well-maintained interior boasts a polished ambiance while the on-site coffee shop and restaurant, including sushi, provide excellent dining options. A perfect place for conference attendees.

I stayed with my daughters from 14-19NOV23. The room was so hot that we couldn’t sleep at night. I literally sweat through the sheets. I told the front desk and the texting service but there was no change. The bathroom also did not vent, so it was both hot and humid in the room. This was all while it was normal fall temperatures outside. My room was 1202 and I paid $193 per night for that. Finally, there were two bodybuilding shows there that weekend and they only had two cheap microwaves in the lower level to service all the guests.

Friendly staff, especially David the Valet. Clean spacious rooms and nice overall look. But the food was horrible and so overpriced. The wings were cooked well but the buffalo sauce was gritty and was just a spicy sauce with little real flavor and not anything close to "Buffalo" sauce. And the Caesar Salad and big slices of Parmesan cheese and a lot of them. Parmesan is a very strong tasting cheese and completely overpowered the taste of this dressing deprived salad. It was $5 food for $30. I really hate how hotels charge ridiculous prices for substandard food. I have literally gotten better food at gas stations. The next morning I had breakfast with my group at the Finn & Porter restaurant. Runny bland scrambled eggs that were likely powdered, undercooked sausage, frozen pancakes, a small tray of stale muffins and apple juice. Another disappointing meal. The food alone is of considerable enough concern to not stay here again.

This hotel is a very nice property, the rooms are very clean and inviting, especially the corner style rooms. The service and the staff is also amazing, they have always catered to my every need. Though the location of the hotel is not near a lot of attractions or food it’s a quick drive or ride share to whatever you may need. I highly recommend this property, all of the facilities are top of the line.

The hotel is nice. My room was updated but did have some noticeable wear. I did not like that when I arrived, I was informed there would be a $28 a day parking charge plus tax. That should be disclosed when booking the room.

I’ve stayed here several times now and the best thing about this place is the staff. They are professional and courteous. Yeshaw has helped me EVERY time with my bags. He always greets me and asks if I need anything. Breakfast is Great. Rooms are ok. Plenty of hot water to shower. No complaints

The Hilton Alexandria, located off of Seminary road in the city of Alexandria is a stunning blue glass modern structure with commanding views of the city. I recently stayed here for three nights and was impressed by the kind and friendly staff at the reception desk. Everyone had a disarming smille that made me feel at home. Even the chef, was very accommodating when I ordered their ramen to go. This Hilton also features a gym, an indoor and door pools, free wi-fi, a bar, and a restaurant. On one of the nights I was here the Marines, dressed to the nines and their significant other were dressed in ball gowns, had a celebration. This Hilton is close to the airport, to DC, and downtown Alexandria. Check this place out!

The room was huge and comfortable, the location was perfect – it had everything one could ask for in a hotel. However, the experience was marred by the front desk agent (Yasmine) who handled my check-in. The agent was extremely rude and unhelpful, which made for an unpleasant experience. While I understand that things don’t always go as planned, I believe it is important to have good customer service in order to make sure customers have an enjoyable stay. I hope you take this feedback into consideration and work on improving customer service at your hotels. Thanks!

I can hardly wait to leave. To say they offer room service is a stretch! They offer extremely minimal items. It is not from the restaurant. I tried ordering room service for 3 days unsuccessfully. No one answers the phone. The room is dated and not exceptionally clean. My sink was clogged, had to have that serviced. That made a mess and it took 3 calls and a front desk visit to get my towels replaced. I cleaned the bathroom myself since no one came like they promised. Then my towel rack fell off the wall. Had to get that repaired. The room is extremely dark with holes in the wallpaper and a burn mark in the carpet. The escalator is out of service which puts even more people on the elevators which makes that wait time extremely long. The ice machine is out of service as well. I will think twice about attending another event at this hotel with the horrible experience I'm having this year!

Was told that I had a room credit of $15.00 being a diamond member they billed my cc and didn't honor my credit 🙃. However after speaking with the customer service this was credited. Overall the hotel is awesome and the food is amazing. Sometimes it gets a bit tricky dealing with credits from Hilton however at the end of the day everyone is satisfied

My room was amazing. The cleanliness, quietness, and location was superior. The only negative is the microwave was on the bottom floor. That was a long trip when on the 27th floor. I will stay at this location in the future. Metro bus service is directly across the street. This location is great for commuting. The customer service from the front desk was exceptional. They delivered direct assistance to my requests and engaged with me concerning food options to explore. The restaurants are limiting in the area. There is a 7Eleven across the street in the apartment complex. I felt safe walking there at night.

We held an Animal Vegan Advocacy Summit at the Hotel Center. The chef created delicious plentiful vegan meals and the servers kept replacing the empty or near empty platters. In general, the service was excellent. The concierge and people who help with luggage and cabs were so friendly and helpful. Our large gathering in the big and little rooms - we were all satisfied with everything.

Good room at a great price. It was a little noisy as we were there with some student groups. I also wish they’d provide housekeeping services daily, but those days may be long gone due to Covid. No real complaints though. I’d definitely stay here again.

Our family stayed here this Summer for the Woodhull Freedom Summit. The staff expertly coordinated the event. The rooms were comfortable and clean. Housekeeping staff were on top of things. Management was very accommodating and helped make for an exceptional stay. We look forward to coming back and would highly recommend this property.

Great hotel and amazing staff. We stayed here for 2 weeks. The hotel staff really cared, were so friendly, and very helpful. The restaurant has a great menu and the sushi chefs were superb. The pool was very nice, and the gym had everything a person needs. The hotel beds were very comfortable. The staff that worked at the hotel marketplace were always so nice and friendly. I highly recommend this hotel.