We purchased new pool pump with installation in August 2019. It was installed improperly 3 times so far. When installing there has to be time overnight for glue to dry on piping. Company didn't come back or call next day to verify install worked without leaks. It did leak after first time and when they cut out old piping to get new pump in they also removed a drain spigot used to drain the pool when it rains too much. They eventually came back to fix leak and install spigot with no apology. I then discovered that they had not anchored the pool pump to the base floor all pool equipment is anchored to. Instead they had shoved 3 loose pieces of wood under the pump. The problem was the previous pump was taller and they didn't bother to cut the 2 inlet water pipes to the right height for the new pump or use a pump mount. The wood would have vibrated loose and rotted long before pump lifetime was up. So I insisted they replace wood with appropriate pump mount and actually anchor it to equipment floor or otherwise correctly install at right height. Instead they came back with paving bricks that they shoved under the pump. Only one brick was actually under pump but they added 2 more for no apparent reason. The bricks were taller than the wood so now the pump was far out of level and likely won't operate correctly. They also jammed the bricks under the pump and thus likely stressing all of the existing pipes and seals which may now prematurely break or leak. They also failed to actually anchor the pump again. At this point I filed complaint with credit card company and Maryland Division of Consumer Protection.

My dad takes samples of the pool water here and they analyze it and after very kind! They recommend products and help keep our pool safe. 😁

You know when you get the vibe people don't want to help you because you're black...yeah I get that everytime I come in this store. And it's been 7 yrs....I have a hot tub and now an above ground pool.. so we go in for quick water tests because it's close...when I need major repairs etc I go to sunshine in Ellicott city because they're nicer...today however I went in because I needed a cleaner quickly ....they ignored me in their tiny store..I know they saw me wandering their one aisle.... Literally talked all around me...finally the girl comes to help and knew nothing so kept asking the guy ..so I'm like well just let him help me..he was very dismissive...giving me racist vibes...finally he's like we can't help you because it's an intex pool...I thought that was a major brand...but ok...so I'm like u have no vacuum for above ground pools that I can use...finally he's like I can order one but it's $$$$...yeah I'm done with this store...I can take all of my money elsewhere....

All Seasons is the textbook case on unsponsive and dismissive customer service. All Season is descriptive of what I lost in the use of my pool while I waited, and am still waiting for All Seasons to do the work on my pool that was scheduled in May, or even just respond. All Seasons has not even given me the courtesy of responding to calls and emails to say that they weren't coming. It is like they died. And as a long time customer giving many opportunities, I now consider them as dead. I was deceived and lost the entire season use of my pool. If I knew how rotten they would be, I would have gone elsewhere for my requested service. Which I will do now, and never do business with All Seasons again.

The one star rating is mainly for the unprofessional manner in which “Julie” conducted herself when I called for assistance. I am a new customer and when I called to inquire about the technicians missing my weekly schedule date, she was more than rude. She continued to cut me off while I was explaining my situation and never admitted to the oversight on the company’s part on their scheduling mistake. When I requested an email asking for my proof my contract was ended, she sent a one line email stating that “no charges for this week “. When I asked for the email to include that my entire contract would be cancelled and that my card would not be charged she barked that my card info was deleted and hung up. This small matter escalated to them losing my business and any referrals due to her disrespectful and dismissive attitude . Customer service goes a long way

I am a loyal customer of your business since I have owned my pool. Recently I scheduled a pool closing for October 12, with the caveat if a cancellation was to come up that I would be contacted. I was pleasantly surprised when I was contacted Monday September 24, by phone, in regards to a possible cancellation for today, September 28, 2018. In preparation for today, I took off work, established a week long prep to get my pool chemicals in line for your closing and removed my cover, pillows and equipment from storage necessary for your technicians to come out and close the pool. Today, I contacted the business to confirm the technicians to come out and was surprised, no highly irritated to hear sorry but now we can’t. Was told the previous customer who cancelled has now called back and wanted their slot back. I received no calls, no emails nothing from your business telling me otherwise. Is this how you treat your loyal customers. They did tell me an email was sent but never made it out of your outbox to get to me, again unacceptable on multiple levels. Why no phone call? You demonstrated the ability to call when the change originally came up. I have spent thousands of dollars in opening and closing from the company and have always enjoyed the professionalism, and support your technicians provide when here. This is unacceptable customer service on many levels. When I asked about tomorrow, it was not available, due to unavailability of the technicians. Earliest they could get out was possibly next Saturday, but no guarantee, again, unacceptable. Is this how you treat loyal customers? There are a list of pool companies that do the same type of work and some for cheaper but I chose your company from a referral from another person. I am sure you aware of this, and I don’t need to tell you how much the word of mouth can affect your business. I would of expected a greater level of customer service. Although I was offered a discount, it does not take away the fact that I took off work to be here, established protocols throughout the week to prep and took the time to confirm the appointment. I am highly disappointed in the service level and hope this can be resolved.

Good luck getting these folks to return your call. Must be a shell operation.

They are conveniently located and have no charge for pool/spa water testing which is very helpful. Prices are fair for the walk in convenience. Staff is always very helpful.

I have been a loyal customer for over 5 years now. This year I had some leaks in my pool pipes and requested them to fix it. The technician came out and looked at everything, went back to the shop and I got an invoice for the repair totalling $1,000. I approved the repair since I needed to fix it before operating pump. They came, they “fixed” it and then I requested a pool maintenance. When they arrived for the maintenance, they just left and when I called to find out why, they cancelled service and charged me $100 for a cancellation even though I did not cancel. Once I got everything cleaned and working (Used a better company), I noticed that it was leaking more than before the fix that I paid for. I could not reach anyone on the phone to help me with my issue so I tried emailing them. I did get a response but only with another invoice for $600 for them to come back and fix what I already paid them to fix. I never leave reviews but after trusting someone for over 5 years and then they treat you like this, very unprofessional and horrible service. They also used epoxy to seal the leak which is not something a professional uses for a brand new fix. Now my pump is still leaking more than before and they will not fix it unless I pay again. I will NEVER use All Seasons Pool And Spa again, good luck to those that have too.

Looking for a new hot tub maintenance person, after seeing all the one star reviews here, I am scared to call this company. I hope I can find a good hot tub repair person. I hope they take reviews seriously because it affects people's decisions like me. Will keep looking.