Called in here before nice places it's right on the River Thames. Nice seating along the river, watch the boats go by.. Pleasant staff all young finding their way for the summer season. Could do with an adult around with some professional guidance. Food very nice all be it basic pub grub, portions a little small, potatoes cheap commodity, no need to skimp on chips potatoes etc.. Fish was good perfectly cooked. Prices are bit high so need to get the balance right between portion sizes and what you are charging.

We had a lunch during a river walk. The food was ok but a bit 'simple' for a £10 sandwich - more chips and vegs won't break the bank but will get customers come back often? The interior space is warm and comfortable and the views out of the window are great.

Visited for Sunday lunch. Can’t put into words how wonderful and welcoming and FUN the staff are! Give them all a raise!! Would travel back just for the most incredible team. Food was delicious, great location! 100/10!

Bathroom smelt like a mixture of sewage and broccoli. It stunk the whole room out and was quite unpleasant that we didn’t want to spend any time in the room. Told reception and just got a simple “sorry about that.” as they moved onto the next customer. We had to use the pub toilets downstairs as the smell was so bad and didn’t even want to use the shower! Overall disappointing and cannot recommend this hotel.

This is a great pub in a great location, so always very popular. I wish senior management would acknowledge this reality of life, and employ a few more staff. The current staff work hard, but still struggle to deal with the pressure they are under. Fuller's, please take note!

I didn't stay in the hotel, this is only for the pub. The location is exquisite, right on The Thames. The bar staff are friendly and helpful. And they have a big TV for football matches. We sat outside to enjoy the view. Cheers friends.

Got there at 2.45 for lunch but had to eat in the bar as apparently there was going to be a party in the restaurant at 5. Why they can't clear a table for 2 in 2 hours is Inexplicable ! Apart from that the bar menu is not as good although the bar staff are excellent. Fish and chips were good !

Went to the Swan with the family having met there quite a few times over the years. The positives. The staff are friendly, the location on the banks of the Thames is good too. The food was tasty... The negatives. Food was expensive for what it was and certainly not value for money. This wasn't just my opinion but that of the whole party. I had the "Isle of Wight tomato, caper, black olive and basil bruschetta" to start. This was £6.75 and consisted of a small slice of bread, about 3/4 of a tomato, some capers and black olives drizzled with some olive oil..... For the main I had the Chalcroft beef burger at £15.25. This consisted of a burger that was approx 4 inches across with gouda, lettuce "special sauce" and a small cup of triple cooked chips. Although tasty, small and sadly not value for money. My wife had the mozzarella salad, this was a fairly generous portion and she was happy with the taste and portion size. For the main she had the linguine, broccoli, squash and sun blushed tomatoes. This was basically a child's portion. Despite the size of the plate, the bowl part of it that contained the pasta was smaller than a small dessert bowl. This was £13.75. To be honest both mains were overpriced for what they were and were both small. We were surprised on how quiet the pub was for a Bank Holiday too. Despite the fact that we have been here many times in the past, this will be the last visit here, which is a shame. I don't mind paying a premium for good food, however this in my opinion is simply not worth it.

We had a lovely stay here as a family. The rooms were lovely with the best tea and coffee making facilities I have experienced in a hotel room. Good shower, comfortable bed. A nice Dyson fan in lieu of air con. And a TV that actually worked without kerfuffle. It was also very peaceful once the pub chucked out around 10 to 10.30. I would definitely come back here, it's a little gem. Staff were friendly and polite. A beautiful view of the river and breakfast was lovely with lots of cooked options. The only thing that some may not like are the sloping floors in some of the rooms, I liked it personally as it is a feature of an old building, but some may not.

Fabulous find. The setting is beautiful and the building is quirky and cosy. The fudge, toiletries and coffees/teas are a lovely touch in the room A big thank you to Roberto(?) for his attentive service. Highly recommend

This review is only for the restaurant. We went for an evening meal for Christmas eve, I ordered the roast chicken and I was expecting to receive a decent cut of meat instead I received a wing with a tiny piece of meat attached, for the price they charged I would have expected better quality. In addition, it look like the staff was getting ready for Christmas day stripping down tables and taking out the bins. If you are looking for a special dinner on Christmas eve , keep looking.

Just popped in for lunch - party of four. The Hophead ale superb as always. Fish & chips and crab burger decent. Two of us chose sandwiches (one coronation chicken, one fish finger) which were not great - the bread was dry on the outside - obviously cut many hours before, if not yesterday. The thin scraping of coronation sauce didn’t contain any convincing evidence of actual chicken, so a bit pricey at £9+. As always, I compare with the Three Horseshoes a couple of miles away - they offer similar sandwiches/wraps at similar prices, but always perfectly made, and gorgeous. Hence, always rammed to the rafters, whereas Swan more or less empty. Different gravy.

Nice little b&b, tidy and recently refurbished room. Good drink selection and we had a nice dinner in the restaurant. Breakfast was interesting, in a bad way. Bacon was terrible thought I have to say.

In reply to the Managers comment on my 4 stars, rather than 5 stars. The customer service at the point of reservation was excellent. The service at the table and food was very good. The one thing that stopped me giving 5 stars was the (I assume) mandatory service charge of 12.5%. I normally always give a tip of about 10% but I prefer the freedom to decide what I want to give. Even if voluntary I do not want to go through the embarrassing process of asking for the service charge to be amended. To be honest, this 12.5% service charge would put me off returning as what would I do if I got poor service? Food and drink in restaurants is now very expensive in relative terms given the current cost of living increases. Add a mandatory service charge like this and it could put people off returning or even going in the first place. Food for thought re getting my 5 stars.

LOVED everything about my one night stay here. The river views are gorgeous and the restaurant/pub is so inviting and well decorated. I felt right at home here. The restaurant menu had many vegetarian options which was perfect. The rooms were spacious, clean, filled with so many little personal touches. I highly recommend!

Just stopped off for a quick drink. This hotel pub is a lovely place with good food and a wide selection of beers, whines and spirits. With the good weather we are having, take a seat outside and you'll have views of the river Thames.

Beautiful hotel, welcoming staff , stylish spotless rooms and great food! In our room we found a kettle with teas and soluble coffee of different special flavours, a coffee machine with pods , chocolate and a nice welcoming message accompanied with a box of fudges We also had a balcony overlooking the river, wonderful! I would definitely stay there again!

We had a group company lunch with some guests from America. Booking a table for 9 and finding parking wasn't an issue. The staff were very welcoming, friendly and accommodating. Everyone got different dishes, from beef cheek, burgers to fish and chips with madras sauce. The only negative is that there were a lot of meals not available. This is a great pub for lunch with a nice view of the river. I'd definitely be going back and I'd recommend it to friends and family.

We had the duck and the salmon - it was 100% delicious: all of it. We were seated by the windows overlooking the water. The music wasn’t intrusively loud, and the service was fast and attentive. Cannot fault this place!

What a wonderful find. Right on the river and 30 mins from Ascot. The host and staff couldn't have been friendlier. Amazing service. Even got cufflinks for my husband as he had forgotten his. Highly recommend this place.

We came last night, took over an hour for our starters to arrive. Asked the waitress a couple of time before they finally came out. The garlic ciabatta came to us cold but we was hungry we just ate it. My son was the one I was most bothered about 2 hours sat waiting for food. The waitress didn't even come to see if our starters was alright. The mains again an hour later was alright my fish and chips and our sons meal was worth the money but my husbands burger wasn't. After making a few complaints we did receive a discount from a very helpful manager which we did appreciate but still doesn't count for the lack of service.

We have stayed at the Swan before and enjoyed it, so thought we'd revisit for my partner's birthday and a visit to his family. I decided to upgrade a little this time, as last year, although we had a balcony overlooking the Thames, the bathroom was a real squeeze for us. We chose a room with a large bathroom that included a bath. When we checked in, as we were leaving the desk we were told 'oh, one more thing'... that the bath isn't working. As we were tired from driving it took me a little while to realise that actually this was part of the upgrade we'd asked for, so we were a little peeved that we now have a HUGE bathroom (almost as big as our room!) with a bath we can't use?! A crude A4 piece of paper 'do not use the bath' stuck to it. Classy. When we leave to meet up with family, I mention this to the male who we had checked in with. We were in a rush so I suggested he think about how we could be compensated for this. We go to breakfast the next day, and of course the same person isn't on shift. We speak to the person who serves us for breakfast who also checks us out, and explain the situation again. He said that he would ask housekeeping to be in touch the next day, and explained that it was to do with the old building and old plumbing.... I don't get a call from the housekeeping, and to be honest, Im not sure what good that would do. I wanted compensation for the fact that I paid more for a room that we didn't receive the benefit of! Maybe I should have shouted it loud enough for others there to hear; maybe I should have become more angry with the staff for fobbing me off. Twice! It was my partner's birthday so didn't want to make a scene. But we're both incredibly disappointed with this lack of care with customers. Clearly no one passed on my issues, and I've been fobbed off by two staff members, who had no intention of rectifying the issues. Dreadful

Lovely place with great stuff, especially Paul. Stayed here when attending Royal Ascot, nice food served at the hotel and free parking.

We haven't stayed at the hotel, as we live nearby, but we have eaten at their restaurant a couple of times and will definately be going back more. The food was great and the staff are so lovely. My wife and I loved their fish sharing platter and on another occasion I had their steak and ale pie. Would thoroughly recommend both dishes! We brought our little girl who is now 4 months old. The staff were really nice and came over to say hi to her and check that everything was ok. The staff were always so smiley and kind, nothing was too much of an ask. We really like the energy the staff and location give and the food was great. If you like triple-cooked-chips, you need to try the chips at the Swan. You won't be disappointed.

If you like real ale this is the place, as long as you don't expect loads of choice - Fuller's have a poor range of anything but their own beers! That said the Pride and ESB are generally brilliant and at a standard £5.50 and £5.80 a pint, good value - both are £3.95 on Tuesdays - for Surrey that's outstanding value! If you want premium lager you won't be as lucky - £7.00 a pint.

I am a local of over 20 years. Although the beer is expensive for the area (£7.00 for Peroni) I have have frequented the Swan regularly. It has a nice atmosphere and lovely outlook over the river. HOWEVER, I stopped in today to have a pint and watch the football. To my surprise it wasn't on. When I asked the barman why it wasn't, he replied "we don't have sky sport anymore". "It is too expensive". That is rich coming from a pub in Staines that charges £7.00 a pint!! Needless to say I finished my expensive pint and went home.

Very pleasant, fairly quiet on the Friday lunchtime I visited. Restaurant menu is varied and mid priced I would say. All seemed to enjoy their meals. Outside the extra seating along the river bank was a pleasant surprise.

Great, but unfortunately the shower didn't drain! I'm sure they will have sorted that by now though. A good place to stay, right on the river

The meal was delicious, especially the smoked trout starter. I'd go back for that alone!!

Very disappointed, ate there last night, had to wait a long time for our main dish, and had to ask for our dessert as was taking so long. Food was good when it eventually arrived. Several dishes were off the menu and no coffee. Not a great experience will be a long time before we go back

Fantastic hotel with family room! Food is fabulous but be prepared to wait for it. Highly recommend this hotel great facilities and a good nights sleep. Would certainly return. Book direct with the hotel for a discount!

Stayed here for one night. Got the dinner, breakfast and accommodation deal on their website. Good value. Yummy food. The rooms are nice and modern but small bathrooms. Friendly staff, nice venue! I wouldn’t hesitate to stay again next time I’m in the area.

Popped in yesterday at 12pm for a quick pint with the wife only to be told that they aren't serving food. I asked about bar food and was told I could only get nuts or crisps! On a good note I discovered Thames Side Brewery who were happy to pour a couple of local ales and served home made Caribbean curry.

Nice hotel to look at and room had slightly comfy bed however room was slanted nothing for evening meal as they said the kitchen had no gas so had to get taxi to have food breakfast was ridiculous nothing like a traditional English breakfast they tried to be to fancy and it lacked taste decent priced room though

Food was excellent, the menu was lovely. Restaurant is in a lovely location by the river. The staff were great and very accommodating as we were a big group. The decor is also very nice.

Good wine and beer, poor food, the menu was small, the meat in one dish tasted reheated and dried out, the pudding custard was like wall paper past with no sugar, the rhubarb was hard and uncooked. a very disappointing meal.

Finally remembered to review the Swan. So I remember this place from my childhood in the 80s and 90s fondly. Fast forward a few decades! The Swan today is a really nice place to be, sympathetically updated to modern standards, with nice food and good selection of drinks. Staff are friendly and offer good service too. Spacious and comfortable seating, a real fire and views of the Thames too. I’m not hating on Staines but this must be one of the best place in Staines by a mile. Look forward to many future return visits.

The pub is friendly. The hotel is nice and quaint. The location is excellent, especially in the summer. However the food in the restaurant is very disappointing. If it wasn't for the staff and their service level, it would have got 2 stars from me.

This hotel is fantastic! The rooms are gorgeous, the food is great, the staff is lovely and it is located right along the river. It is just a short local bus ride from T5 at Heathrow then a walk across the bridge and your there. This is soooo much nicer than staying at one of the airport hotels. My room even has it's own balcony overlooking the river. I love this place. Can you tell?

Nice lunch food by River Thames near Staines Bridge on South Side. Good selection beer in an old pub/hotel. Enjoy. Parking only downside during busy hours.

Nice friendly pub/hotel, I know it's a very old building, but hotel room floors very uneven, bit difficult as I wear a leg brace! staff amazingly helpful and friendly, just a shame they had ran out of milk, so no night time tea before bed and coffee in bar could only be offered with oat or soya milk!!! Generally, a good hotel that I would return to.

Great food and great setting. I do feel it’s abit over priced though!

Great setting by the river but unfortunately the food was extremely poor. Flavourless or just not what a dish should taste like. Thankfully we were offered a refund on 1 of the 4 meals we ordered. Service was shocking but only down to one employee who continued to give me the wrong answers but luckily the other staff seemed better trained and were able to correct her. Doubt I'll go back but if I do would be for drinks only.

The rooms are lovely although metal bed frames are not the best choice. We stayed for a night and had one of the best sleeps in a while, everything was clean and felt fresh. The room had a coffee machine with a couple of choices and some tea to pick from too. The location is beautiful, straight on the river and close to town centre. Parking is very limited with only a couple of spaces outside. We had some drinks in the evening and as much as it was very loud while the football was on, the great atmosphere returned when the 90 mins were over. They have some board games available and it was such a fun way to spend the evening. The best part of our stay was definitely the breakfast. It's freshly cooked and so yummy. I wish we could come for breakfast only regularly.

we got some drinks whilst we were near the water, my mum ordered 5 drinks so very clearly couldn’t carry them all herself so she had to take a tray HERSELF from the side and take them to us, with no help from staff even thought they were clearly not the busiest of times in the pub, there was a blip on the stairs so she fell and dropped our drinks so we went back in to tell and ask for more, nicely a worker came out to clean the glass except she was very very rude to us and brushed past us, then we explained the situation of the clear blip in the stairs and they claimed as it was outside it wasn’t their business, even thought they’ve got signs and outside seating, so this very clearly is still their business ? we then had to pay for twice the amount of drinks even thought their ground clearly needs refurbishing. all in all awful way of treating customers , not to mention they didn’t ask if my mother was okay or even showed a sign of sympathy. the staff needs to be shown that any type of work is good so please be happy about your job because your face doesn’t show it

We visited via boat the moorings were good. They had a great selection of beers. Really helpful people a pleasant atmosphere and location.

Popped in after a riverside walk and a refreshing dip in the Thames by our pooch. Nice shaded table on the terrace overlooking the river and a cool breeze helped on this quite hot day. Very good prompt service and quality food offering, delicious steak etc and crispy succulent buttermilk chicken burger. We shall return! PS a bonus, very dog friendly too!

I‘m so happy this place is doing so well, it really deserves the good ratings. Everyone working there is so friendly and made us feel at home straight away. Great interior, amazing food and nice touches everywhere. Room was spacious and very clean. Our Sunday roast was especially nice, so was the breakfast. Can absolutely recommend!

Disappointing. The rooms are quite nice with nice touches such as a Nespresso machine and Dyson fan but definitely not worth the cost. The restaurant food was average, very slow to arrive and the service was really poor. We were going to order dessert but weren't offered dessert menus or coffee. By the time we finally attracted someone's attention we decided to just get the bill.